Senior Site Reliability Engineer ChargePoint Campbell, CA - $70K - $185K Clean Energy Posted 11[...]

the enough company; Campbell (CA); On-site; USD 70,000 - 185,000; Full time

Job summary

An innovative company is seeking a proactive Site Reliability Engineer to enhance the reliability of its EV charging network. In this pivotal role, you will monitor and troubleshoot live-site issues, ensuring a 99.99% uptime for users. Your expertise in observability tools and distributed systems will drive improvements and automate processes for optimal performance. Join a forward-thinking team committed to making electric mobility a global reality. If you're ready to take on big challenges and make a significant impact in the EV industry, this opportunity is for you.

Qualifications

• 5+ years managing distributed systems with high uptime requirements.
• Experience with observability tools and Linux LAMP stack.

Responsibilities

• Monitor and troubleshoot live-site issues for high availability.
• Optimize incident management and post-mortems for reliability.

Skills

SRE Mindset

Troubleshooting Skills

Linux

Observability Tools

Organizational Skills

Education

Bachelor's Degree in Computer Science

Tools

Prometheus

Grafana

Newrelic

Cloudwatch

Ansible

Terraform

Job description

About Us

With electric vehicles expected to be nearly 30% of new vehicle sales by 2025 and more than 50% by 2040, electric mobility is becoming a reality. ChargePoint (NYSE: CHPT) is at the center of this revolution, powering one of the world’s leading EV charging networks and a comprehensive set of hardware, software and mobile solutions for every charging need across North America and Europe. We bring together drivers, businesses, automakers, policymakers, utilities and other stakeholders to make e-mobility a global reality.

Since our founding in 2007, ChargePoint has focused solely on making the transition to electric easy for businesses, fleets and drivers. ChargePoint offers a once-in-a-lifetime opportunity to create an all-electric future and a trillion-dollar market.

At ChargePoint, we foster a positive and productive work environment by committing to live our values of Be Courageous, Charge Together, Love our Customers, Operate with Openness, and Relentlessly Pursue Awesome. These values guide how we show up every day, align, and work together to build a brighter future for all of us.

Join the team that is building the EV charging industry and make your mark on how people and goods will get everywhere they need to go, in any context, for generations to come.

Reports To

Senior Manager, SRE

What You Will Be Doing

ChargePoint provides industry leading cloud services and applications for station owners to manage their charging infrastructure, drivers to keep their EVs charged, and for us to efficiently operate the worldwide network of charging stations. It is critical to provide a reliable charging experience to all stakeholders and maintain a 99.99% uptime.

• Monitoring, troubleshooting and addressing live-site issues to maintain high availability, system performance and security
• Understand key user-facing metrics and develop SLIs, SLO targets and error budgets
• Consolidating complete infrastructure monitoring and alerting into a single system
• (Prometheus + Alertmanager), adding monitoring for missing use cases, enhancing alerts with contextual information (severity, links to dashboards, runbooks, etc.) and tweaking alerting to reduce false positives
• Upgrading & patching OS, databases, networking & other infrastructure components
• Optimizing on-call processes, leading incident management, post-mortems, root-cause analysis
• Continuously finding opportunities to improve system reliability and uptime e.g., by building self-healing systems, adding monitoring for critical scenarios, striving to automate manual processes

What You Will Bring to ChargePoint

• SRE mindset taking a proactive approach to spotting problems, areas for improvement, and performance bottlenecks
• Experience using observability tools and troubleshooting skills to quickly identify and fix complex issues in distributed infrastructure & software
• Previous experience working in a fast-paced, fast-growing, and results-driven environment that demands consistent and enduring excellence
• Ability to identify issues and develop and implement solutions to meet department and company goals
• Strong organizational skills and the ability to prioritize and manage multiple projects simultaneously with complex and demanding deadlines

Requirements

• Bachelor's degree in computer science or other highly technical, scientific discipline
• 5+ years of experience managing distributed systems & web applications with high uptime requirements that are being used by 10’s of millions of users
• Experience with Linux and LAMP stack
• Experience with observability tools e.g., Newrelic, Prometheus, Grafana, Cloudwatch, Zabbix, ELK Experience on IaC tools like Ansible, terraform, terragrunt.
• Self-starter; strong drive, bias-to-action, commitment and work ethic; willingness to take on big challenges and own the results from brainstorm to execution
• Excellent written and verbal communication skills - Able to influence others effectively

Location

Campbell, CA

ChargePoint is committed to fair andequitablecompensation practices.The targeted US salary range forroles at this operating level is $70,000to $185,000. This rangerepresentsbase salary anddoes notreflect equity, benefits or variable pay where applicable. Actual base salaries are based on several factors unique to each candidate, including but not limited to skill set, experience,certificationsand specific work location.

We are committed to an inclusive and diverse team. ChargePoint is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

If there is a match between your experiences/skills and the Company needs, we will contact you directly.

ChargePoint is an equal opportunity employer.
Applicants only - Recruiting agencies do not contact.