Senior Site Reliability Engineer

Sinch; United States; Remote; USD 143,000 - 179,000; Full time

Benefits offered by this job

Comprehensive health plans

Employee Assistance Program

401(k) options with employer match

Generous paid time off

Flexible remote work options

Paid volunteer time off

Job summary

A leading global communications company is seeking a Senior Site Reliability Engineer responsible for maintaining the reliability, security, and performance of its email service infrastructure. The role includes collaborating with product engineering teams to solve complex challenges, optimizing systems, and mentoring junior engineers. This is a remote opportunity for candidates residing near specified hub locations. A competitive salary package and comprehensive benefits are offered to ensure employee wellbeing and career growth.

Qualifications

• Strong experience in cloud platforms for infrastructure.
• Expertise in monitoring and observability tools.
• Ability to mentor junior engineers.

Responsibilities

• Collaborate to define and implement system requirements.
• Design and maintain cloud-based microservices infrastructure.
• Automate operational tasks to improve reliability.

Skills

Strong background in infrastructure, operations, or software engineering with a focus on reliability

Experience with cloud platforms like GCP or AWS

Proficiency in configuration management tools like Terraform and Ansible

Hands-on experience with modern monitoring tools

Experience with distributed databases

Strong coding skills in Python or Go

Expertise in production systems in Linux environment

Strong interpersonal and communication skills

Tools

Terraform

Ansible

Prometheus

Grafana

Job description

Sinch is pioneering the way the world communicates. More than 150,000 businesses - including Google, Uber, Paypal, Visa, Tinder, and many others - rely on Sinch's Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email.

Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely, at every step of their journey.

At Sinch we "Dream Big", "Win Together", "Keep it simple", and "Make it Happen". These values are our foundation!

DESCRIPTION

At Sinch Mailgun, we're building the infrastructure that powers communication at internet scale. As one of the largest email providers in the world, our platform delivers billions of emails every day for developers, startups, and global enterprises alike.

We're looking for a Senior Site Reliability Engineer to join our SRE team, the group responsible for keeping our systems fast, reliable, and secure. In this role, you will assist in shaping, scaling, and optimizing the critically important infrastructure that underpins each Mailgun service. You'll work closely with product engineering teams to drive improvements, automate workflows, and ensure our systems meet the highest reliability standards.

This is more than just keeping the lights on. You'll be engineering the future of a platform trusted by developers and companies around the globe, solving complex distributed systems challenges, and driving real-world innovation in how email infrastructure is built and operated.

Your Impact & Responsibilities

• Collaborate with other teams to define and implement system requirements.
• Design, build, and maintain cloud‑based microservices infrastructure.
• Automate routine operational tasks and remediation processes to improve efficiency and reliability.
• Proactively fix and resolve issues, collaborating with support teams, other engineering teams, and using monitoring tools to ensure system health.
• Ensure that datastores operate efficiently and meet performance and availability goals.
• Contribute to the team's growth by mentoring junior engineers and sharing standard methodologies.
• Plan and execute strategies for scaling systems and infrastructure as needs grow.

REQUIREMENTS

• Strong background in infrastructure, operations, or software engineering with a focus on reliability.
• Extensive experience working with cloud platforms such as Google Cloud Platform (GCP) or Amazon Web Services (AWS).
• Proficiency in using configuration management tools like Terraform and Ansible to manage infrastructure.
• Hands‑on experience with modern monitoring and observability tools such as Prometheus, Grafana, and similar technologies.
• Proven experience with distributed databases (e.g. Cassandra, Elasticsearch) and maintaining their health at scale.
• Familiarity with distributed event stores and stream‑processing platforms.
• Strong coding skills in at least one modern programming language (Python, Go, etc.).
• Expertise in running and maintaining production systems in a Linux environment and public cloud infrastructure.
• Demonstrated expertise in architecting solutions for complex technical challenges, and the ability to lead initiatives from conception through to execution.
• Strong interpersonal and communication skills, with a history of building effective relationships with cross‑functional teams.
• Ability to mentor and guide junior engineers, fostering a collaborative and inclusive team culture.

This is a remote opportunity, but candidates must reside near one of our hub locations for occasional collaboration: Atlanta, GA; Chicago, IL; San Antonio, TX; Denver, CO

OUR HIRING PROCESS

We are committed to ensuring a recruitment process that is fair, objective, consistent, and inclusive. Our approach includes structured, competency‑based interviews designed to evaluate your skills, experience, and qualifications relevant to the role. At times, we may include a data‑driven assessment to enhance our hiring success and identify candidates likely to excel.

We believe in a two‑way process and encourage you to ask questions throughout the journey. If this role isn't what you're looking for, please explore the other opportunities listed on our career page: https://www.sinch.com/careers/. No matter who you are, we hope you find an exciting path forward - hopefully with us!

• STAY HEALTHY: We offer comprehensive market competitive medical, dental, and vision plans. A variety of supplemental plans are also provided to meet your individual needs including access to telehealth for all participants.
• CARE FOR YOURSELF: Take advantage of our free virtual counselling resources through our global Employee Assistance Program. Your mental health is as important as your physical health.
• SECURE YOUR FUTURE: Plan for your future with our Roth and Pre‑tax 401(k) options including an employer match for all participants.
• TAKE A BREAK: Enjoy a generous paid time off program. We value balance and understand that performance at work requires time to rest at home and/or rejuvenate on vacation.
• PUT FAMILY FIRST: We know that families can be built in a variety of ways; therefore, we offer paid parental leave and family planning support.
• WORK WHEREVER: Our flexible remote work offerings allow you to work wherever you are the most productive and successful. It is what you do, not where you work, that matters.
• MAKE AN IMPACT: Support betterment in your community and beyond by taking paid time off to support a volunteer program of your choice.

The annual starting salary for this position is between $143,000 - $179,000. Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications. This role will be accepting applications until Jan 19, 2026 at a minimum. Please note that the application timeline may be flexible to accommodate a comprehensive candidate evaluation.