Senior Site Reliability Engineer

Youcom; San Francisco (CA); Hybrid; USD 195,000 - 240,000; Full time

Benefits offered by this job

Hubs in San Francisco and New York City

Flexible PTO

100% health insurance coverage for policyholder

12 weeks paid parental leave

401k program with 3% match

$500 work-from-home stipend

$600 technology stipend

$1,200 Health & Wellness Allowance

Job summary

Youcom is looking for a Site Reliability Engineer to take ownership of reliability and incident response for their production services. This role involves developing standards, building internal tooling, and ensuring measurable uptime for all user queries and API calls. You will significantly contribute to the team's reliability objectives and best practices.

The ideal candidate has over 2 years of SRE experience, strong skills in AWS, Python, and incident management, and a passion for operational excellence in a fast-paced environment.

Qualifications

• 2+ years of full-time experience in an SRE or similar role.
• 3+ years of experience working in AWS with EKS and CI/CD.
• Strong hands-on experience with Git, Python, and Bash.

Responsibilities

• Own reliability, observability, and incident response for production services.
• Develop and maintain SRE standards for engineering teams.
• Create actionable dashboards to showcase real user impact.

Skills

SRE experience

AWS

Git

Python

Bash

Prometheus

Grafana

Incident Management

Job description

At You.com, we are building the AI Search Infrastructure that powers modern AI systems. Our goal is to create the trusted knowledge layer that agents, applications, and enterprises rely on to retrieve real‑time, accurate, and citation‑backed information.

Our platform combines proprietary vertical indexes with LLM‑optimized retrieval systems to power AI agents, applications, and enterprise workflows. We are solving hard problems across search, large language models, and large‑scale infrastructure to make AI systems more reliable, transparent, and useful.

Our team includes engineers, researchers, product builders, and operators who care about solving meaningful problems and delivering real‑world impact. Whether you are improving core infrastructure, shaping product experiences, or helping bring new AI capabilities to market, your work will help define how modern AI finds and uses knowledge.

About the Role

As a Site Reliability Engineer, you will own parts of the reliability, observability, and incident response posture for You.com’s production services. Your work will ensure that every user query, every API call, and every data pipeline runs with measurable, defensible uptime, and when something breaks, the tools and dashboards you developed will help the team identify the issue, respond, and learn from it. Additionally, you will partner with teams to help them implement best practices, establish reliability objectives, and ensure the engineering team can build reliable services with minimal friction.

Responsibilities

• Instrument services end‑to‑end using OpenTelemetry metrics and structured logging to ensure every critical path is measurable.
• Develop and maintain SRE standards and patterns (instrumentation guidelines, incident playbooks, service templates) that engineering teams adopt by default in new and existing services. Build internal tooling and automation in Python, Bash and Terraform to improve deployment safety, reliability, and operational efficiency.
• Design and maintain actionable dashboards that surface real user impact, not vanity metrics, for service owners and leadership.
• Tune alerting rules continuously to maximize signal-to-noise ratio; tie alerts to SLO‑based error‑budget burn rates rather than arbitrary thresholds.
• Own reliability incident response end‑to‑end: detection, triage, communication, escalation, resolution, and stakeholder updates.
• Track and run blameless post‑mortems that focus on systemic contributing factors, not individual fault, producing actionable remediation items with owners and deadlines.
• Track remediation follow‑through as a first‑class metric. Ensure post‑mortem action items are completed, not just documented.
• Continuously improve MTTD and MTTR by feeding incident learnings back into monitoring, runbooks, and automation.
• Collaborate with Customer Success to feed incident learnings back into monitoring, runbooks, and automation.
• Define meaningful SLOs for all production services grounded in critical user journeys, historical performance data, and business requirements.
• Eliminate alert fatigue by auditing, categorizing, and deprecating noisy or non‑actionable alerts on a regular cadence.
• Help manage incident management processes and playbooks.

Qualifications

• 2+ years of full‑time experience in an SRE or similar role.
• 3+ years of experience working in AWS with EKS and GitHub Actions & CI/CD.
• Strong hands‑on experience with Git, Python, and Bash. Comfortable building production‑grade automation and tooling.
• Experience establishing SRE practices across multiple teams (SLO definitions, alert hygiene, post‑mortem culture).
• Built or maintained Prometheus‑based monitoring with dashboards in Grafana.
• Demonstrated experience scoping and delivering infrastructure projects from proposal through production deployment.
• Demonstrated experience managing incidents and responding to service outage.
• Hands‑on experience integrating AI with SRE efforts to improve reliability, development and velocity.
• Demonstrated track record of collaborating with teams to define SLOs, instrument services against measurable SLI, and operationalize error‑budget burn‑rate alerting that teams use independently to balance risk and delivery speed.

Salary

$195,000 – $240,000 USD

Company Perks

• Hubs in San Francisco and New York City offering regular in‑person gatherings and co‑working sessions.
• Flexible PTO with U.S. holidays observed and a week shutdown in December to rest and recharge.
• A competitive health insurance plan covers 100% of the policyholder and 75% for dependents.
• 12 weeks of paid parental leave in the U.S.
• 401k program, 3% match – vested immediately.
• $500 work‑from‑home stipend to be used up to a year of your start date.
• $600 technology stipend to support a portion of our hybrid/remote team's cell phone and internet expenses.
• $1,200 per year Health & Wellness Allowance to support your personal goals.
• The chance to collaborate with a team at the forefront of AI research.

*Certain perks and benefits are limited to full‑time employees only.

You.com participates in E-Verify. We will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee’s Form I-9 to confirm work authorization.

We are also an inclusive, equitable, and accessible workplace. Please let us know if you require accommodation for any portion of the recruitment and hiring process.

Beware of recruiting scams: You.com will only contact you through official @You.com email addresses and will never ask for payment or sensitive personal information during the hiring process.