Senior Site Reliability Engineer

ZipRecruiter; Raleigh (NC); Remote; USD 130,000 - 170,000; Full time

Job summary

A leading financial technology company is seeking a Senior Site Reliability Engineer to ensure the reliability and performance of its global payments platform. In this fully remote role, you will implement observability solutions, mentor team members, and optimize database performance, contributing to the continuous improvement of the tech landscape. With excellent benefits and a competitive salary, this position offers an exciting opportunity for growth in a dynamic environment.

Benefits

100% remote flexibility

Competitive salary of $130,000 - $170,000 base + equity

100% employer-paid healthcare for the whole family

Open Paid Time Off policy and 12 weeks of paid leave for new parents

$1,000 annual professional development stipend

Monthly home working/digital lifestyle stipend

Qualifications

• Proficiency in Ruby, Rails, or Elixir; Python accepted.
• Hands-on experience with AWS services, including EC2 and RDS.
• In-depth knowledge of relational databases and performance optimization.

Responsibilities

• Ensure reliability and performance of a globally distributed payments platform.
• Collaborate with development teams to improve application reliability.
• Lead incident response efforts and participate in on-call rotations.

Skills

Problem-solving

Cross-functional collaboration

Education

Bachelor's degree in Computer Science or related field

Tools

Datadog

OpenTelemetry

Sentry

Sumo Logic

AWS

Kafka

Job description

Job DescriptionJob Description

We are looking for a talented Senior Site Reliability Engineer (SRE) to ensure the reliability, observability, and scalability of a globally distributed payments platform.

We are a financial technology company that provides an open payments platform, enabling and optimizing digital transactions with a comprehensive payment services marketplace.

Job Duties

• Ensure the reliability, availability, and performance of a globally distributed payments platform, processing billions monthly, through monitoring, automation, and continuous improvement.
• Collaborate with development teams to improve the reliability and performance of applications.
• Implement and maintain robust observability solutions, enabling proactive identification, alerting, and resolution of issues.
• Lead incident response efforts, including participation in a shared on-call rotation to maintain 24/7 system reliability, root cause analysis, and implementing preventative measures.
• Develop and maintain automation tools to reduce manual intervention, streamline operations, and enhance developer productivity.
• Monitor, analyze, and optimize the performance of relational databases, identifying and resolving bottlenecks.
• Lead by example, infusing modern SRE best practices and fostering a culture of reliability and performance.
• Provide technical guidance and mentorship to team members.

Ideal Background

• Hands-on experience with Datadog, OpenTelemetry, Sentry, Sumo Logic or similar monitoring and observability platforms.
• Proficiency in a modern programming , with a proven ability to write clean, maintainable, and efficient code; Ruby, Rails, and Elixir experience are (Python is also accepted)
• Experience with AWS services, including EC2 (Ubuntu Linux), S3, and RDS.
• In-depth knowledge of relational databases (e.g., CockroachDB, PostgreSQL, Riak) with experience in performance optimization and query tuning; experience with Kafka is a plus.
• Experience applying design patterns to enhance reliability, scalability, and performance in application development.
• Excellent problem-solving skills with experience diagnosing complex system issues in production environments.
• Proven ability to work cross-functionally with product, application, infrastructure, and security engineering teams.
• Strong written and verbal communication skills, with the ability to explain complex technical concepts.

Why Us

• 100% Remote flexibility (not eligible for candidates located in California or New York)
• Competitive salary of $130,000 - $170,000 base + equity.
• Outstanding medical and dental benefits, including 100% employer-paid healthcare for the whole family.
• Company-paid life and insurance.
• Optional vision and supplemental insurance options, and various Flexible Spending Accounts (FSA).
• Open Paid Time Off policy and 12 weeks of paid leave for new parents.
• Matching 401(k) plan (5% up to $5,000 yearly).
• $1,000 annual professional development stipend.
• Monthly home working/digital lifestyle stipend, new MacBook, and one-time accessory reimbursement.
• LinkedIn Learning subscription.
• Access to company-paid professional coaching service.
• Opportunities for remote employees to visit HQ in Durham, North Carolina.