Senior Site Reliability Engineer

Ro; New York (NY); On-site; USD 182,300 - 220,000; Full time

Benefits offered by this job

Full medical, dental, and vision insurance

401(k) with company match

Flexible PTO

Wellbeing and learning reimbursements

Paid parental leave

Pet insurance

Student loan refinancing

Job summary

A healthcare technology firm is seeking a Senior Site Reliability Engineer (SRE) to enhance its infrastructure and reliability. This role involves designing resilient systems to ensure high availability and automating workflows. Candidates should have strong knowledge of AWS, programming skills in Go or Python, and experience with tools like Terraform. The position offers a target salary between $182,300 and $220,000, with benefits including medical insurance, 401(k) with match, and flexible PTO.

Qualifications

• Experience operating distributed services in production, preferably in AWS.
• Strong programming and automation skills in Go or Python.
• Proficiency with infrastructure as code tools like Terraform or Pulumi.

Responsibilities

• Design and implement resilient infrastructure for high availability.
• Build tools for monitoring and recovery of systems.
• Drive incident response to improve uptime and MTTR.
• Partner with teams for best practices in reliability and observability.
• Automate infrastructure workflows using cloud-native tools.

Skills

Systems and infrastructure knowledge

Programming skills in Go or Python

Infrastructure as Code proficiency

Observability expertise with Datadog

Cross-functional communication

Operational mindset for reliability

Mission-driven attitude

Tools

AWS (EKS, RDS, Route53, S3, Elasticache)

Terraform

Pulumi

Job description

The Role

At Ro, our mission is to provide world-class healthcare by putting patients first - and that mission depends on reliable, secure, and scalable systems. As a Senior SRE on the infrastructure team, you’ll sit at the core of that effort: contributing to the reliability of our production systems, hardening infrastructure and building tools that empower our engineers to ship safely and confidently.

You will work across teams to drive uptime, performance and observability – partnering closely with product, platform and security engineers.

From designing resilient systems to shaping incident response practices, this is a role for engineers who thrive on impact and care deeply about operational excellence.

What You’ll Do

• Design and implement resilient infrastructure to support high availability at scale
• Build and contribute to tools and platforms that streamline deployment, monitoring and recovery of systems
• Drive incident response and harness learnings, leading efforts to minimize downtime and improve MTTR
• Partner with engineering teams to bake best practices for reliability, resilience and observability into services
• Automate infrastructure workflows using IaC and other cloud native tools
• Contribute to our culture of operational excellence, guiding engineers through reliability practices and raising the bar across the engineering org

What You’ll Bring to the Team

• Strong understanding of systems and infrastructure, with experience operating distributed services in production. We are mostly in AWS and leverage a lot of its primitives - EKS, RDS, Route53, S3, Elasticache to name a few
• Strong programming and automation skills using Go or Python
• Proficiency with infrastructure as code - Terraform / Pulumi
• A passion for observability, with hands‑on experience in metrics, logging, tracing using Datadog
• Solid cross‑functional communication, able to collaborate with product, platform, security and other teams
• An operational mindset that puts reliability and resilience as a core product requirement
• A mission‑driven attitude, motivated by the opportunity to make healthcare better.

We’ve Got You Covered

• Full medical, dental, and vision insurance + OneMedical membership
• Healthcare and Dependent Care FSA
• 401(k) with company match
• Flexible PTO
• Wellbeing + Learning & Growth reimbursements
• Paid parental leave + Fertility benefits
• Pet insurance
• Student loan refinancing
• Virtual resources for mindfulness, counseling, and fitness

The target base salary for this position ranges from $182,300 to $220,000, in addition to a competitive equity and benefits package (as applicable). When determining compensation, we analyze and carefully consider several factors, including location, job-related knowledge, skills and experience. These considerations may cause your compensation to vary.

Ro recognizes the power of in‑person collaboration, while supporting the flexibility to work anywhere in the United States. For our Ro’ers in the tri‑state (NY) area, you will join us at HQ on Tuesdays and Thursdays. For those outside of the tri‑state area, you will be able to join in‑person collaborations throughout the year (i.e., during team on‑sites).

At Ro, we believe that our diverse perspectives are our biggest strengths — and that embracing them will create real change in healthcare. As an equal opportunity employer, we provide equal opportunity in all aspects of employment, including recruiting, hiring, compensation, training and promotion, termination, and any other terms and conditions of employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, familial status, age, disability and/or any other legally protected classification protected by federal, state, or local law.

Ro is committed to providing reasonable accommodations for qualified individuals with disabilities in our application and interview process. If you require a reasonable accommodation in the application or interview process, please contact us at [e-mail].

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