Senior IT Engineer

Dadi Inc (acquired by Ro); New York (NY); On-site; USD 128,000 - 165,000; Full time

Job summary

Ro is seeking a Senior IT Engineer in New York to join Tech @ Ro and help build a scalable, secure healthcare tech platform. You will manage endpoints across macOS, Windows, ChromeOS, and VDI, implement secure defaults, and develop automations with a modern tooling stack.

This hands‑on IC role emphasizes impact, speed, and cross‑functional collaboration. You’ll work in a cloud‑native environment, contribute to Zero Trust initiatives, and own end‑to‑end infrastructure while partnering with

Qualifications

• 5+ years IT engineering experience designing, implementing and maintaining scalable systems.
• Fluency with endpoint management across platforms (MDM, BYOD, MAM).
• Scripting/coding experience with Bash, Python, or low‑code tools like Okta Workflows; AI‑assisted workflows a plus.
• Experience packaging and deploying software idempotently for seamless deployments.
• Proficiency with AI coding assistants and agentic tooling for building, debugging, and operating integrations.
• Experience provisioning cloud workloads (AWS, Azure, GCP) with Terraform.
• Security mindset: least‑privilege access, secure defaults, cautious automation.
• Ability to move quickly, learn new tech, and adapt tooling as it emerges.
• Passion for IT hygiene and superior user experience.
• Strong team player with excellent troubleshooting skills.

Responsibilities

• Manage and tune endpoints across macOS/Windows/ChromeOS/VDI for performance and user experience.
• Administer enterprise browser policy, extension management, and secure defaults.
• Build and maintain no‑code/low‑code automations to streamline tasks.
• Use IaC to standardize provisioning and configuration across platforms.
• Contribute to Ro's Zero Trust strategy across devices and identity.
• Own Ro's cloud‑hosted VDI environment and underlying infrastructure.
• Contribute to Ro IT Engineering tooling (osquery, Santa, etc.).
• Collaborate with IT, Security, Risk Management to protect assets.
• Leverage AI coding assistants to build and operate system integrations.
• Own project plans, schedules, and on‑call rotation.

Skills

IT engineering

Endpoint management

Scripting / Coding

APIs integration

AI tooling

Cloud provisioning

Security best practices

Troubleshooting

Team collaboration

On-call flexibility

Tools

Terraform

AWS

Azure

GCP

osquery

Santa

GitHub

Okta Workflows

Job description

Join Tech @ Ro to build the future of healthcare, from the ground up!

At Ro, we believe that when people achieve their health goals, they can achieve their life goals. The highest-leverage way to move society forward is to give people their health, and the current healthcare system isn’t built to do that. It was built to bill, not to serve patients.

We’re building a new system. One where the patient is in control. One designed from scratch for the digital age.

…and we’re just getting started.

As part of Tech @ Ro, you’ll work on systems that operate at scale, with an opportunity to:

• Solve complex, high-concurrency problems across a full-stack platform
• Build and ship quickly with tight feedback loops and real-world impact
• Own systems end-to-end, from architecture to production performance
• Work alongside experienced operators, technical leaders, and clinicians
• Help define how modern healthcare should be delivered

We’re a performance-driven team with a strong sense of ownership and urgency. We move fast, learn quickly, and hold a high bar for what we build, and do so with a big heart — because patients depend on it.

If you’re motivated by impact, scale, and the chance to help lead the patient revolution, come build with us.

The Role

We are looking for a Senior IT Engineer who will play a key role ensuring a frictionless, secure experience for our team members as we collectively work to bring an amazing healthcare experience to our patients. This role reports directly to the Senior IT Engineering Manager and works closely with other internal technology teams.

This is a non-managerial, hands‑on individual contributor role where you'll build, operate, and maintain Ro's internal systems and endpoints. You'll work closely with the team to manage and mature a multi-platform environment – macOS, Windows, ChromeOS and VDI – creating code, automations and integrations to keep it running securely at scale. We run a modern agentic tooling stack internally (Claude Code, MCP‑based integrations) and build automation to give back cycles. Our environment is cloud‑native by design, with no legacy directory services or on‑prem dependencies to maintain – giving us the freedom to build and manage infrastructure the right way, rather than the way it's always been done.

What You’ll Do

• Manage and tune endpoints across macOS, Windows, ChromeOS, and VDI platforms, ensuring optimum performance, up-to-date software and a great user experience
• Administer enterprise browser policy, extension management, and secure defaults across the fleet
• Build and maintain no‑code/low‑code automation (Tines/Okta Workflows) to streamline and proactively resolve operational tasks
• Utilize infrastructure‑as‑code (IaC) to standardize provisioning and configuration management across platforms and infrastructure
• Contribute to the development and deployment of Ro's Zero Trust strategy across device and user identity
• Own and operate Ro's cloud‑hosted VDI environment, including the underlying server infrastructure that supports it
• Contribute to IT Engineering's GitHub repositories, building and maintaining tooling such as osquery and Santa
• Collaborate with IT, Security, and Risk Management teams to ensure maximum protection of Ro's assets
• Use AI coding assistants and agentic tooling to build, debug, and operate system integrations and automations while applying sound judgment about where agents fit versus deterministic automation
• Fully own project implementation plans and schedules
• Provide support to issues escalated to the IT Engineering team
• Participate in on‑call rotation approximately every 6 weeks

What You’ll Bring

• 5+ years of IT Engineering experience, successfully designing, implementing and maintaining systems that scale
• Excellent understanding of endpoint management capabilities (MDM, BYOD, MAM) across platforms
• Fluency with scripting/coding and interacting with APIs via bash, Python, or low‑code tools like Okta Workflows and increasingly, via AI‑assisted workflows
• Experience packaging and deploying software idempotently for seamless deployments
• Proficiency with AI coding assistants and agentic tooling for building, debugging, and operating integrations — you direct the tooling rather than hand‑writing every line
• Experience provisioning workloads on a major cloud provider (AWS, Azure, GCP) with Terraform
• Security instincts for granting tools and agents access to systems: least‑privilege scoping, secure defaults, and a healthy skepticism about what you automate
• Ability to move quickly, learn new technologies, and adopt new tooling as it emerges
• Passion for building and maintaining a superior IT hygiene posture and user experience
• Strong team player - we cross‑train and level up together
• Excellent troubleshooting skills

We welcome qualified candidates of all races, creeds, genders, and sexuality to apply.

The target base salary for this position ranges from $128,400 to $165,000, in addition to a competitive equity and benefits package (as applicable). When determining compensation, we analyze and carefully consider several factors, including location, job‑related knowledge, skills and experience. These considerations may cause your compensation to vary.

Ro is consistently recognized as a top workplace in Health Care, in New York, and for Women and Parents—earning more than 20 honors from Fortune, Great Place to Work, and PEOPLE since 2021. In 2025 alone, we ranked top 5 among medium workplaces in Health Care and New York, and top 50 nationwide.

At Ro, we believe that our diverse perspectives are our biggest strengths — and that embracing them will create real change in healthcare. As an equal opportunity employer, we provide equal opportunity in all aspects of employment, including recruiting, hiring, compensation, training and promotion, termination, and any other terms and conditions of employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, familial status, age, disability and/or any other legally protected classification protected by federal, state, or local law.

Ro is committed to providing reasonable accommodations for qualified individuals with disabilities in our application and interview process. If you require a reasonable accommodation in the application or interview process, please contact us at [e-mail].

See our California Privacy Policy here.

We may use automated tools, including artificial intelligence (AI), to assist with parts of our recruiting and hiring process, such as reviewing applications, evaluating resumes, and assessing responses or job‑related qualifications. These tools are used to support our recruitment team and do not replace human judgment. Final hiring decisions are made by humans.