Senior SIEM & Cybersecurity Support Engineer

Stellar Cyber; United States; Remote; USD 57,000 - 95,000; Full time

Job summary

Stellar Cyber is seeking a Senior Technical Support Engineer to lead advanced technical support operations for our SIEM platform and guide enterprise customers through high-severity incidents. You will act as the primary escalation point, perform hands-on troubleshooting, and drive root cause analysis in collaboration with cross-functional teams.

The role emphasizes customer engagement, clear communication with security teams, and ownership of incident resolution calls, including on-call and

Qualifications

• 5+ years in technical support, security operations, or related field.
• Experience handling SIEM, cybersecurity, or large-scale observability platforms.
• Strong understanding of incident management and on-call support.

Responsibilities

• Act as primary escalation point for critical customer issues.
• Lead hands-on troubleshooting for complex break-fix scenarios.
• Engage with security teams, architects, and leadership during incidents.
• Collaborate with Engineering, Product, DevOps, and SOC teams to improve supportability.

Skills

Escalation management

Troubleshooting

Incident response

Root cause analysis

Tools

Elasticsearch

Kafka

Kubernetes

AWS

Azure

GCP

Job description

Stellar Cyber is seeking a Senior Technical Support Engineer to lead advanced technical support operations for our SIEM platform and guide enterprise customers through high-severity incidents. You will act as the primary escalation point, perform hands-on troubleshooting, and drive root cause analysis in collaboration with cross-functional teams.

The role emphasizes customer engagement, clear communication with security teams, and ownership of incident resolution calls, including on-call and