Senior Siebel Administrator

Johnson Controls; Dallas (TX); On-site; USD 120,000 - 140,000; Full time

Benefits offered by this job

Competitive salary

Paid vacation/holidays/sick time

Comprehensive benefits (401K, medical,

dental and vision care

On the job/cross training

Encouraging and collaborative team

Zero Harm safety policy

Job summary

Johnson Controls is seeking a Senior Siebel Administrator to oversee Oracle Siebel CRM environments across development, testing, and production. You will install, upgrade, and configure Siebel applications on Windows and Linux, lead upgrades to Siebel 25.x+, and manage gateway clustering with AI and AOMs.

You will monitor performance, troubleshoot complex issues, support SSO/LDAP/AD, and develop automation for routine tasks.

Qualifications

• Bachelor’s degree or equivalent work experience in a related field.
• 5+ years of experience administering and supporting Oracle Siebel CRM in enterprise environments.
• Hands-on experience installing and supporting Oracle Siebel on Windows and Linux platforms.
• Experience performing Siebel upgrades, migrations, and patching on recent versions.
• Strong knowledge of Siebel architecture including Gateway Server, AI, AOMs, and Tomcat.

Responsibilities

• Administer and support Oracle Siebel CRM environments across development, testing, and production.
• Install, configure, maintain, and upgrade Siebel applications on Windows and Linux.
• Lead and support Siebel upgrades to current releases (Siebel 25.x+).
• Configure Siebel Gateway clustering, load balancing, and related infrastructure.
• Monitor performance and tune Siebel Servers, AOMs, AI, Gateway, and Tomcat.
• Troubleshoot complex issues using logs and diagnostics; resolve EAI failures.
• Perform system administration including configuration, parameters, and environment maintenance.
• Support SSO, LDAP, and Active Directory integrations.
• Develop automation for admin tasks using batch/cron scripts.
• Install, configure, upgrade, and support BI Publisher integrations.
• Design and test Disaster Recovery setups.
• Manage Siebel deployments on OCI and other clouds.
• Collaborate with cross-functional teams to ensure reliability and scalability.
• Monitor health and implement corrective actions to minimize downtime.
• Create technical docs and support knowledge articles.

Skills

Siebel administration

Windows administration

Linux administration

Siebel upgrades

System monitoring

Troubleshooting

Scripting

SSO/LDAP/AD integrations

BI Publisher integrations

Cloud platforms (OCI/AWS/Azure)

Documentation

Education

Bachelor's degree in Computer Science / IT / Engineering

Tools

Siebel Gateway

AOMs

Tomcat

Oracle BI Publisher

Oracle Database basics

Job description

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

What we offer:

• Competitive salary
• Paid vacation/holidays/sick time
• Comprehensive benefits package including 401K, medical, dental, and vision care
• On the job/cross training opportunities
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy

What you will do

The Senior Siebel Administrator is responsible for the administration, maintenance, optimization, and support of Oracle Siebel CRM environments across the enterprise. This role ensures the stability, security, availability, and performance of critical CRM applications while supporting upgrades, integrations, cloud initiatives, and disaster recovery activities. The successful candidate will serve as a subject matter expert for Siebel infrastructure and administration, partnering with development, infrastructure, database, and business teams to deliver reliable and scalable solutions that support business operations.

How will you do it

• Administer and support Oracle Siebel CRM environments across development, testing, and production environments.
• Install, configure, maintain, and upgrade Oracle Siebel applications on both Windows and Linux platforms.
• Lead and support Siebel upgrades to current releases, preferably Siebel 25.x and newer versions.
• Configure and maintain Siebel Gateway clustering, multi-mode Application Interface (AI) load balancing, and related infrastructure components.
• Monitor system performance and execute performance tuning activities across Siebel Servers, Application Object Managers (AOMs), Application Interface (AI), Gateway Servers, Tomcat servers, and supporting infrastructure.
• Troubleshoot and resolve complex application, infrastructure, and integration issues, including EAI component crashes through analysis of FDR reports, component logs, and system logs.
• Perform system administration activities including application configuration, component management, parameter configuration, and environment maintenance.
• Support and troubleshoot Single Sign-On (SSO), LDAP, and Active Directory integrations.
• Develop and maintain automation solutions for routine administrative activities using Windows batch jobs, Linux cron jobs, and scripting tools.
• Install, configure, upgrade, and support BI Publisher integrations with Oracle Siebel environments.
• Design, support, and execute Disaster Recovery (DR) setup, testing, and validation activities.
• Manage and support Siebel deployments hosted on Oracle Cloud Infrastructure (OCI) and other cloud platforms.
• Collaborate with development, infrastructure, and database teams to ensure system reliability, scalability, and continuous improvement.
• Monitor environment health, proactively identify issues, and implement corrective actions to minimize downtime.
• Create and maintain technical documentation, operational procedures, and support knowledge articles.

What we look for

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent work experience.
• 5+ years of experience administering and supporting Oracle Siebel CRM in enterprise environments.
• Hands-on experience installing and supporting Oracle Siebel on Windows and Linux platforms.
• Experience performing Siebel upgrades, migrations, and patching activities, preferably on recent Siebel versions.
• Strong knowledge of Siebel architecture including Gateway Server, Enterprise Server, Application Interface (AI), AOMs, and Tomcat environments.
• Experience configuring and supporting Siebel Gateway clustering and load-balanced environments.
• Strong experience with Siebel performance monitoring, troubleshooting, and tuning.
• Experience troubleshooting EAI component failures and analyzing system logs and diagnostic reports.
• Experience supporting SSO, LDAP, and Active Directory integrations.
• Experience automating administrative processes through scripting, Windows batch jobs, and Linux cron jobs.
• Experience designing, supporting, and testing disaster recovery solutions.
• Basic Oracle Database administration knowledge, including connectivity, monitoring, and troubleshooting.
• Strong analytical, problem-solving, and troubleshooting skills.
• Excellent verbal and written communication skills and the ability to work effectively with cross-functional teams.

Preferred Qualifications

• Experience managing Oracle Siebel environments in Oracle Cloud Infrastructure (OCI), AWS, Azure, or other cloud platforms.
• Experience with BI Publisher installation, administration, and integration.
• Experience supporting highly available and clustered enterprise environments.
• Oracle Siebel certifications or related Oracle technology certifications.
• Experience with Linux administration and shell scripting.

HIRING SALARY RANGE:

$120,000-$140,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, location and alignment with market data.) The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. This position includes a competitive benefits package. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us.

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.