Associate IT Operations Engineer

Johnson Controls; United States; On-site; USD 65,000 - 90,000; Full time

Job summary

Johnson Controls is seeking an on-site IT Support Specialist to deliver hardware, software, and network support across multiple sites. You will handle end-to-end incident resolution, assist with BU projects, and ensure security and asset controls are in place. Travel to satellite offices may be required as part of the role.

The role emphasizes proactive communication, strong ownership of service requests, and collaboration with cross-functional teams to keep business operations running smoothly.

Qualifications

• Experience delivering IT helpdesk and on-site IT support.
• Ability to install, configure, and troubleshoot hardware and software.
• Knowledge of endpoint security and remediation practices.
• Experience coordinating with vendors and internal IT teams.
• Willingness to travel for satellite office IT support.

Responsibilities

• Install, configure, and support hardware including PCs, tablets, and printers.
• Provide software installation, configuration, and troubleshooting support.
• Perform endpoint remediation in line with security standards.
• Deliver on-site IT support and liaise with vendors and internal teams.
• Manage PC lifecycle, provisioning, refresh, and asset management tasks.
• Support local infrastructure for servers, network gear, and VOIP.
• Assist IT procurement and manage access permissions.
• Adhere to security, audits, and compliance requirements.

Skills

IT support

Hardware support

Software support

Endpoint remediation

Vendor coordination

VOIP systems

Job description

Job Description

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycleservicesand an industry-leading field organization, we elevate customer performance, turn goals into real-worldresultsand help move society forward.

What we offer:

• Competitive salary

• Paidvacation/holidays/sicktime

• Comprehensive benefits package including 401K, medical, dental, and vision care

• On the job/cross training opportunities

• Encouraging and collaborative team environment

• Dedication to safety through our Zero Harm policy

Role Summary

Provides a variety of information technology support services including but not limited to connectivity, hardware and software support, and end-to-end Field IT incident and service request resolution. This role also supports the delivery of Enterprise and Business Unit (BU) projects and initiatives.

Core Responsibilities & Expectations

• Install, configure, and support hardware including PCs, tablets, mobile devices, printers, and specialized equipment.

• Provide software installation, configuration, and troubleshooting support.

• Perform endpoint vulnerability remediation in alignment with security standards.

• Support Enterprise and Business Unit (BU) project demand, including both planned and unplanned initiatives.

• Deliver Tech Hut / walk-up IT support services.

• Manage PC lifecycle activities including provisioning, refresh, disposal, and asset management tasks.

• Provide local infrastructure support for servers, network equipment, and VOIP systems.

• Deliver on-site Smart Hands support and act as liaison with third-party vendors and internal IT support teams.

• Perform local mobile device administration.

• Support IT procurement processes for hardware and related services.

• Manage access permissions including network share access.

• Ensure local IT security compliance including communications room setup, maintenance, and access control.

• Assist compliance and audit teams with required IT audit activities.

• Provide satellite office IT support, including travel as required.

• Manage and coordinate IT vendors at the site or regional level.

• Hours of support will vary

Service Delivery Expectations

• Deliver Field IT services in accordance with defined Service Level Targets (SLTs) using the Johnson Controls Service Management toolset

• Demonstrate proactive customer communication, strong service ownership, and a customer-focused mindset.

HIRING SALARY RANGE: $65,000-90,000 (Salary to be determined by the education, experience,knowledge, skills, and abilities of the applicant, internal equity, and alignment with marketdata.) This position includes a competitive benefits package. The posted salary range reflectsthe target compensation for this role. However, we recognize that exceptional candidatesmay bring unique skills and experiences that exceed the typical profile. Tosupport an efficient and fair hiring process, we may use technology assisted tools, includingartificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions areultimately made by human reviewers. For details, please visit the About Us tab on theJohnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.