Senior Services Manager

Freshminds; United States; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

A leading provider of intelligence solutions is seeking an experienced IAM Operations Specialist. You will support the transition of an IAM service into business as usual, managing operational needs, stakeholder communications, and daily processes. The ideal candidate will have over five years' experience in operational process analysis and a strong understanding of IAM platforms. This hybrid role requires strong communication and reporting skills. Immediate start for a 12-month duration.

Qualifications

• At least five years' experience in operational process analysis or business support within similar environments.
• Strong understanding of IAM platforms, standards, processes and core concepts.
• Proven experience managing Joiner, Mover, Leaver workflows and access management.

Responsibilities

• Support the Head of Identity with operational IAM needs during the transition into BAU.
• Manage and coordinate centralised security vetting for non‑permanent resources.
• Oversee daily manual Joiner, Mover, Leaver processes.

Skills

Operational process analysis

IAM platforms

Stakeholder communication

Reporting capabilities

Job description

This organisation is a leading provider of intelligence and cyber security solutions, supporting government, defence and commercial clients. With decades of technical and operational experience, it delivers innovative capabilities across data, digital transformation, secure systems and cyber operations.

The Project

You will support the ongoing operation of a critical Identity and Access Management (IAM) service as it transitions from programme delivery into business as usual. The service ensures that only authorised users can access sensitive systems, maintains compliance with defined policies and KPIs, and provides centralised oversight of vetting and access governance.

Key Responsibilities

• Support the Head of Identity with operational IAM needs during the transition into BAU, ensuring alignment with KPIs.
• Manage and coordinate centralised security vetting for non‑permanent resources.
• Oversee daily manual Joiner, Mover, Leaver processes, related governance and reporting.
• Act as the primary BAU point of contact and produce regular stakeholder reporting.
• Work as part of a centralised IAM function to maintain and operate live IAM services.
• Stakeholder management and communication, point of contact for live IAM Operations.

Requirements

• At least five years' experience in operational process analysis or business support within similar environments.
• Strong understanding of IAM platforms, standards, processes and core concepts.
• Proven experience managing Joiner, Mover, Leaver workflows and access management.
• Ability to identify and resolve non‑technical IAM issues.
• Experience supporting vetting processes and ensuring consistency of access controls.
• Confident stakeholder communicator with strong reporting capabilities.
• Ability to contribute to the smooth transition of IAM services into BAU operations.

Details

• Start: ASAP
• Duration: 12 months
• Location: Hybrid, client site as required