Senior Services Engagement Engineer

SAP; Newtown Square (Delaware County); On-site; USD 125,923 - 155,125; Full time

Benefits offered by this job

Comprehensive benefits including pay equity and transparent salary range.

Job summary

SAP in Newtown Square, PA, seeks a Senior Services Engagement Engineer to support customers with premium engagement contracts. This role encompasses analyzing customer situations and ensuring the successful delivery of services.

The ideal candidate will hold a Bachelor’s degree in Computer Science and possess significant experience in technology support and customer service delivery with SAP systems. This role includes up to 30% travel.

Qualifications

• Bachelor’s degree or equivalent and 6 years of post-baccalaureate experience.
• Master’s degree or equivalent and 4 years of experience.
• Experience in technical quality customer-facing tasks.

Responsibilities

• Support customers with post-sales Premium Engagement contracts.
• Analyze current customer situation and SAP solution operations.
• Create a value proposition and secure customer alignment.

Skills

Technology Support Service and technical analysis

Fundamental SAP Basis and security principles

Root Cause Analysis within the ABAP and NetWeaver or Java stacks and SQL RCA

Change Management Framework for SAP Systems

Supporting SAP Deployment Projects

Managing delivery of Support Services

Positioning support methodology for business development

Education

Bachelor’s degree in Computer Science or related field

Master’s degree in Computer Science or related field

Job description

Requisition ID: 452055
Work Area: Customer Service and Support
Expected Travel: 0 - 30%
Career Status: Professional
Employment Type: Regular Full Time
Career Level: T3-1
Additional Locations:

Purpose and Objective

SAP America, Inc. seeks a Senior Services Engagement Engineer at our Newtown Square, PA location to support customers with long-term, post-sales Premium Engagement contracts and with responsibility for the overall delivery of contracted services.

Expectations and Tasks

Understand customer’s business and support analysis of current customer situation, maturity of SAP solution operations, and IT service delivery. Identify and assess potential issues and risks related to SAP solutions, associated business processes, and customer initiatives. Support and execute analysis of customer situation/requirements, including business requirements, program/project, IT, transformational, architecture, development, infrastructure, and operational topics. Support and execute the engagement planning of Premium Engagement services tailored to customer situations/requirements and solutions. Create a value proposition and secure customer alignment, including collaboration with the account team, expert engagement engineers, solution or industry experts, partners, executive sponsors, and delivery support teams. Support engagement quality and execution of Premium Engagement services, including governance, top issue/escalation management, executive reporting and presentations, resource staffing, contract management, and services delivery. Execute engineering services and allocate resources for end-to-end projects or focused phased activities.

Education and Occupational Experience

Bachelor’s degree or foreign equivalent in Computer Science, Industrial Engineering or a related field of study and six (6) years of progressive post-baccalaureate experience in the job offered or related occupation. Alternatively, a Master’s degree or foreign equivalent in Computer Science, Industrial Engineering or a related field of study and four (4) years of experience in the job offered or related occupation.

Qualifications/Skills and Competencies Experience

• Technology Support Service and technical analysis
• Fundamental SAP Basis and security principles
• Root Cause Analysis within the ABAP and NetWeaver or Java stacks and SQL RCA
• Change Management Framework for SAP Systems
• Supporting SAP Deployment Projects in multinational organizations, including scope support plans, packages, and coordinating support activities from design through post go live support phases
• Managing delivery of Support Services to Business and IT customers
• Positioning support methodology and services to new engagement areas for business development

Travel

Position requires up to 30% domestic travel to various and unanticipated SAP offices and customer sites to perform technical quality customer-facing tasks.

Compensation

Compensation Range Transparency: The annual base salary range for this position is $125,923 - $155,125. SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step towards demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is $125,923 - $182,500. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits.

Equal Employment Opportunity Statement

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e‑mail with your request to Recruiting Operations Team: [e-mail]. Requests for reasonable accommodation will be considered on a case‑by‑case basis.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.