Senior Services Coordinator (Foon Lok West)

MidPen Housing; Oakland (CA); On-site; USD 100,289,000 - 112,839,000; Full time

Benefits offered by this job

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

403(b) Retirement

Employee Education Reimbursement

FSA for Childcare, Medical, and Commut

EAP Program

Paid Time Off

Job summary

MidPen Housing is seeking a Senior Services Coordinator for Foon Lok West in Oakland. The role leads design and implementation of resident services, coaching coordinators, and building partnerships to support program delivery across properties.

The ideal candidate will be adaptable, outcome‑oriented, and able to navigate ambiguity while driving continuous improvement and data-informed decisions to enhance resident support services.

Qualifications

• Bachelor's degree in Education, Social Work, or Sociology with two years’ experience.
• Experience deploying programs in diverse populations.
• Strong communication, problem-solving, and mentoring abilities.

Responsibilities

• Supports program implementation and day-to-day operations across multiple properties, including special projects and service delivery improvements.
• Coaches and mentors Services Coordinators, coordinates crisis intervention, and ensures follow-up for complex situations.
• Ensures compliance with mandated reporting requirements and prepares program documentation for agencies.
• Builds partnerships with external agencies to align services with Resident Services goals and identify improvements.
• Promotes cross-team collaboration with Resident Services, Property Management, and community partners to enhance service delivery.

Skills

Communication

MS Office

Salesforce

Travel readiness

Serving underserved

Education

Bachelor's degree

Tools

Outlook

OneDrive

Teams

Zoom

Job description

Senior Services Coordinator (Foon Lok West)

Oakland, California

About MidPen

At MidPen, we build communities that change lives. Since 1970, we have been committed to our mission: to provide safe, affordable housing of high quality to those in need; establish stability and opportunity in the lives of residents; and foster diverse communities that allow people from all ethnic, social, and economic backgrounds to live in dignity, harmony, and mutual respect.

We develop affordable housing, provide professional property management for all our communities, and coordinate robust onsite support programs that help residents thrive. We are active in 12 Northern California counties and have earned recognition as one of the nation’s leading non-profit developers and stewards of affordable housing. Our current portfolio of more than 142 properties is home to 22,800 working families, seniors, and people with special needs. We take pride in delivering affordable housing solutions, and we invite you to join us on a journey toward social, economic, and racial equity.

Property Name: Foon Lok West Property Type: Family, Supportive

The Senior Services Coordinator plays a key role in designing and implementing programs and initiatives across the Services portfolio. This role provides program and project leadership based on business needs, including coaching and onboarding Services Coordinators, developing subject matter expertise to support program delivery across properties or the division, and leading workgroups or special projects.

The ideal candidate is adaptable, solution-oriented, and comfortable navigating ambiguity. They are committed to continuous improvement and have a demonstrated ability to implement programs and partnerships in diverse environments.

Responsibilities

• Supports program implementation and day-to-day operations across multiple properties, including participation in special projects and service delivery improvements.
• Coaches and mentors Services Coordinators, coordinates crisis intervention, and ensures appropriate follow-up for moderate to high‑complexity situations.
• Ensures compliance with mandated reporting requirements and prepares and submits required program documentation to internal and external agencies.
• Builds and manages strong partnerships with external agencies across multiple properties, aligning services with MidPen’s Resident Services goals and criteria, and identifying opportunities for improvement.
• Promotes cross-team collaboration and visibility by working closely with Resident Services, Property Management, and community partners to enhance service delivery and efficiency.
• Facilitates community engagement in collaboration with Property Managers, including coordinating partner involvement and supporting community meetings and initiatives.
• Proactively assesses community needs across multiple properties, manages and promotes resident feedback channels and surveys to monitor customer service, and provides individualized resident support through referrals and coordination of specialized programs.
• Maintains accurate records, data entry, and timely reporting for multiple properties in compliance with Services’ policies, procedures, and requirements.
• Analyzes and communicates data insights across properties, recommending improvements to data collection and reporting processes to support informed decision-making and a culture of learning.
• Models a “One MidPen” culture by collaborating closely with Property Management, supporting Service Coordinator onboarding, and advocating for the Service Coordinator cohort across teams and projects.

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the education, knowledge, skill, and/or ability required.

Knowledge, Skills, and Abilities

• Excellent reading, writing and verbal communication skills
• Desire to work with underserved populations
• Excellent judgment, discretion, troubleshooting and creative problem-solving skills when working with residents
• Highly proficient with Microsoft suite and Salesforce
• Effectively use Outlook, OneDrive, Teams, Zoom, Salesforce, Microsoft Office Suite, and other technology tools to support interactions with peers and supervisor
• Satisfactorily pass required background
• Perform other duties as assigned

Education and Experience

• B.A. or B.S. in Education, Social Work, Sociology and two years’ experience or a combination of education and experience
• Track record of navigating ambiguity and being adaptable and solution-focused in times of change
• Experience successfully deploying programs in diverse populations and environments and/or with diverse partnerships
• Experience identifying and implementing improvements in program design or delivery or in operations
• Experience with or strong interest in coaching and mentoring others

Physical Requirements

• Frequently perform desk-based computer tasks, frequently sitting
• Occasionally stand/walk, reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, use a telephone, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to 15 pounds
• Rarely twist/bend/stoop/squat, kneel/crawl

Working Conditions

• Must be available to work 9:00 AM - 6:00 PM, Monday through Friday; a minimum of one but up to two or more evening(s) until 7:00 PM, and occasional weekends required
• Ability to travel between properties

Pay Range

$35.00 - $39.38 Hourly- Pay based on applicable experience and qualifications

Benefits

• Dental, Vision, Life & Disability Insurance
• 403(b) Retirement Investment
• Employee Education Reimbursement Program
• FSA for Childcare, Medical, and Commuter Benefits
• EAP Program
• Pet InsurancePaid Time Off
• Company Holidays
• Wellness Days

Equal Opportunity Employer

MidPen Housing Corp. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

We are committed to providing an inclusive and accessible hiring process. If you need a reasonable accommodation for any part of the application or interview process, please notify your recruiter. Consistent with its obligations under the law, MidPen Housing Corp. will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.