Senior Services Architect

Zscaler; United States; Hybrid; USD 37,000 - 63,000; Full time

Benefits offered by this job

Health plans

Vacation & sick time

Parental leave

Retirement options

Education reimbursement

In-office perks

Job summary

Zscaler is seeking a Senior Services Architect to join the Solution Consulting team in a hybrid role (Bangalore, Mohali, or Pune). You will provide architectural leadership during scoping, sizing, and positioning of Professional Services, ensuring engagements are technically sound and aligned with customer zero‑trust goals.

Collaboration with SSMs and delivery teams is essential. Responsibilities include leading workshops, translating requirements into high‑value service packages, and drafting

Qualifications

• 7+ years in a customer-facing technical role in cybersecurity or network infra.
• Deep fluency in Zero Trust architecture including SWG, SASE/SSE, ZTNA, routing, firewalls, IAM.
• Ability to translate complex architectures into defined LOE SOW scopes.

Responsibilities

• Lead technical discovery sessions and architecture workshops with enterprise customers.
• Advise Service Sales Managers on complex architectural questions and translate requirements into service packages.
• Architect custom SOWs for multi-product deployments (ZIA, ZPA, ZDX) and validate LOE estimates.
• Bridge sales and delivery with documented handovers to post-sales teams after deal closure.
• Drive scoping governance to prevent scope bloat and support GTM through product workshops.

Skills

Zero Trust architecture

SWG

SASE/SSE

ZTNA

LOE estimation

SOW drafting

Executive communication

Education

Bachelor's degree in CS/Engineering

Tools

AI sales tools

Job description

Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 200+ public data centers globally and thousands of private sites at the edge, the SASE-based Zero Trust Exchange is the world s largest in-line cloud security platform. We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler.

Role

We are looking for a Senior Services Architect to join our team. This is a Hybrid (Bangalore, Mohali, or Pune) role, reporting to the Sr. Director, Solution Consulting in the Professional Services (Solution Consulting) department. As a vital technical cornerstone of the Professional Services GTM and Sales organization, you will operate in a high-impact capacity partnering directly with Service Sales Managers (SSMs) to provide deep architectural expertise during the scoping, sizing, and positioning of Zscaler Professional Services. Your primary mission is to ensure that proposed customer engagements are technically sound, accurately estimated, and perfectly aligned with customer zero-trust architectural goals and deployment best practices. This is a front-end, GTM-aligned technical role focused on de-risking and structuring complex deals before contracts are signed.

What you ll do (Role Expectations)

• Lead technical discovery sessions and deep-dive architecture workshops with enterprise customers to evaluate network architecture, security posture, application catalogs, and migration timelines
• Serve as the primary technical advisor to Service Sales Managers (SSMs), answering complex architectural questions and translating customer requirements into high-value service packages
• Architect custom Statements of Work (SOWs) for complex, multi-product deployments (including ZIA, ZPA, ZDX, and Workload/Cloud Protection) while validating technical feasibility, risk mitigation, and precise level-of-effort (LOE) estimates
• Bridge sales and delivery by facilitating seamless, fully documented handovers of technical requirements, design decisions, and scoped outcomes to post-sales implementation teams upon deal closure
• Drive scoping governance to eliminate scope bloat using standardized sizing drivers, while enabling the GTM ecosystem through product workshops, readiness gates, and deal triage office hours

Who You Are (Success Profile)

Thrive in ambiguity, navigating dynamic environments with confidence to build clear paths forward and transform complex challenges into structured, impactful solutions. Act like an owner, bringing an intrinsic bias for action and accountability while moving seamlessly between high-level strategy and detailed technical execution. Problem-solver at core, energized by tackling complex architectural hurdles and committed to delivering high-impact, practical solutions. High-trust collaborator, dedicated to collective team success and fostering a culture of open, candid feedback to build enduring trust across sales and delivery organizations. Customer-obsessed mindset, maintaining deep empathy for internal and external stakeholders to anchor every architectural recommendation in real-world customer success.

What We re Looking for (Minimum Qualifications)

• Demonstrated curiosity and active exploration of AI tools, with a proven history of integrating new technologies to enhance daily workflows and augment problem-solving
• 7+ years of experience in a customer-facing technical role (such as Solutions Architecture, Sales Engineering, or Technical Consulting) within the cybersecurity or network infrastructure domain
• Deep technical fluency in Zero Trust architecture, including Secure Web Gateways (SWG), SASE/SSE, Zero Trust Network Access (ZTNA), routing, firewalls, and Identity and Access Management (IAM)
• Proven expertise in translating complex technical architectures into defined project phases, tangible deliverables, and precise level-of-effort (LOE) Statement of Work (SOW) scopes

What Will Make You Stand Out (Preferred Qualifications)

• Experience leveraging AI-powered sales intelligence platforms or positioning AI-driven security architectures to accelerate complex sales cycles
• Exceptional presentation, whiteboarding, and technical communication skills with a proven track record of engaging both hands-on network engineers and C-level executives (CIOs/CISOs)
• Track record of supporting multiple Service Sales Specialists across concurrent enterprise deals, accompanied by advanced networking or security certifications (such as Zscaler ZCCP-IA/PA or equivalent industry credentials)

Benefits

• Various health plans
• Time off plans for vacation and sick time
• Parental leave options
• Retirement options
• Education reimbursement
• In-office perks

Learn more about Zscaler s hybrid working model and benefits here.

Pay Transparency

Zscaler complies with all applicable federal, state, and local pay transparency rules.

Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws.

See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.

Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.