Senior ServiceNow Platform Engineer

Elara Caring; Chicago (IL); Remote; USD 110,000 - 140,000; Full time

Job summary

A leading home care provider is seeking a Senior ServiceNow Platform Engineer to develop and integrate critical solutions remotely. The role requires extensive experience in ServiceNow, focusing on ITSM, HRSD, and FSM. Candidates should have a Bachelor's degree and at least 10 years of relevant experience. Enjoy a supportive work environment with competitive compensation and flexible schedules.

Benefits

Work autonomy and flexible schedules

Competitive compensation package

Tuition reimbursement

Comprehensive insurance plans

401(K) with employer match

Paid time off and holidays

Qualifications

• 10+ years of experience in ServiceNow development/configuration.
• Proven success with ITSM, HRSD, FSM or other ServiceNow modules.
• Strong knowledge of ServiceNow architecture and best practices.

Responsibilities

• Lead ServiceNow services and integrate business-critical solutions.
• Configure and customize ServiceNow modules as per business needs.
• Develop workflows and maintain documentation for solutions.

Skills

ServiceNow development/configuration

REST, SOAP, APIs

JavaScript, Glide

ITIL processes

Education

Bachelor's Degree in Computer Science or related field

Job description

Overview

At Elara Caring, we have a unique opportunity to play a huge role in the growth of an entire home care industry. Here, each employee has the chance to make a real difference by carrying out our mission every day. Join our elite team of healthcare professionals, providing the Right Care, at the Right Time, in the Right Place.

Job Description:

Senior ServiceNow Platform Engineer (Remote)

At Elara Caring, we care where you are and believe the best place for your care is where you live. We know there’s no place like home, and that’s why our teams continue to provide high-quality care to more than 60,000 patients each day in their preferred home setting. Wherever our patients call home and wherever they are on their health journey, we care. Each team member has a part to play in this mission. This means you have countless ways to make a difference as Senior ServiceNow Platform Engineer. Being a part of something this great starts by carrying out our mission every day through your true calling: developing an amazing team of compassionate and dedicated healthcare providers.

To continue to be an industry pioneer delivering unparalleled care, we need a Senior ServiceNow Platform Engineer with commitment and compassion. Are you one of them? If so, apply today!

Why Join the Elara Caring mission?

• Work autonomy and flexible schedules
• 1:1 patient care
• Supportive and collaborative environment
• Competitive compensation package
• Tuition reimbursement for full-time staff and continuing education opportunities for all employees
• Comprehensive insurance plans for medical, dental, and vision benefits
• 401(K) with employer match
• Paid time off, paid holidays, family and pet bereavement
• Pet insurance

Responsibilities

• Ensures that all activities performed align with the vision of Elara Caring’s board of directors, executive team, and the leadership of the Information Technology and Security team
• Leads ServiceNow services, processes and technologies to design and integrate leading-edge, business-critical solutions for mission critical, enterprise-wide solutions
• Supports creating the overall roadmap, shapes demand for enterprise platform consumption, and facilitates execution of efforts that will drive forward platform strategy in a timely manner
• Configure and customize ServiceNow modules (ITSM, HRSD, FSM, etc.) to meet business requirements
• Develop and maintain workflows, business rules, client scripts, and integrations
• Build custom applications and extend existing functionality on the ServiceNow platform
• Ensure platform performance, scalability, and maintainability
• Participate in design sessions and provide technical input on new features and integrations
• Maintain documentation for solutions, processes, and configurations
• Partner with business analysts and stakeholders to translate requirements into technical solutions
• Support platform upgrades and new feature implementations
• Continuously track ServiceNow releases, features, and industry trends
• Promotes Elara Caring’s philosophy, mission statement and administrative policies to ensure quality of care
• Maintains patient and staff privacy and confidentiality pursuant to HIPAA Privacy Final Rule
• Performs other duties/projects as assigned

Qualifications

• Bachelor’s Degree in Computer Science, Information Systems or related field is preferred
• 10+ years ServiceNow development/configuration experience
• Proven Success with ITSM, HRSD, FSM or other Service Now Modules
• Experience with integrations (REST, SOAP, APIs) and scripting (JavaScript, Glide)
• Strong knowledge of ServiceNow architecture, data models and best practices
• Proven success on projects with large-scale deployments of ServiceNow
• Familiarity with ITIL processes
• Ability to travel up to 10% within the US
• Sit, stand, bend, lift and move intermittently and be able to lift at least 25 lbs

We value the unique skills of veterans and military spouses. We encourage applications from military veterans and their families.

Elara Caring provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age (40 and older), national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, protected veteran status, or any other basis prohibited under applicable federal, state or local law.

Elara Caring participates in E-Verify and we will provide the Federal Government with your Form I-9 information to confirm that you are authorized to work in the United States. Employers like Elara Caring can only use E-Verify once you have accepted the job offer and completed the Form I-9.

At Elara Caring, pay and compensation are determined by a variety of factors, including education, job-related knowledge, skills, training, and experience. Our compensation structure reflects the cost of labor across different U.S. geographic markets, and may vary based on location.

This is not a comprehensive list of all job responsibilities and requirements; upon request, a job description can be provided.

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