Senior ServiceNow ITOM and ITAM Technical Consultant

CAI; Missouri; Remote; USD 90,000 - 120,000; Full time

Job summary

A technology services provider is seeking a Senior ServiceNow ITOM and ITAM Technical Consultant to work remotely. The role involves working with clients, managing system administrator tasks, and executing test plans. Candidates should have a strong background in ServiceNow and problem-solving abilities with a focus on ITOM and ITAM functionalities.

Qualifications

• Experience with ServiceNow ITOM and ITAM.
• Ability to execute test plans and report on results.
• Strong problem-solving skills.

Responsibilities

• Work with clients on ServiceNow engagements.
• Manage user and group administrative requests.
• Develop dashboards and reports.

Skills

System administration

Quality assurance testing

Report generation

ServiceNow knowledge

Job description

Overview

Senior ServiceNow ITOM and ITAM Technical Consultant

Req number: R6262

Employment type: Full time

Worksite flexibility: Remote

CAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary

As a Senior ServiceNow ITOM and ITAM Technical Consultant, you will be responsible for working with clients on ServiceNow engagements.

Job Description

We are in need of a Senior ServiceNow ITOM and ITAM Technical Consultant. This is a full time, remote position.

The Senior ServiceNow ITOM and ITAM Technical Consultant will be able to execute some of the duties from each of the technical roles on a ServiceNow team, including: system administrator, quality assurance tester, implementer, and developer. The Senior Technical Consultant has a proven record of supporting first line inbound contacts via incidents and requests. Often managing user and group administrative requests, their responsibilities also include reporting, form changes, dashboard creation and first level problem solving skills. Occasional writing and executing test plans and collaboration with peers and more advanced Technical Consultants, these associates are expected to consistently demonstrate the ability to perform the role without regular need of guidance, coaching, or instruction. A strong desire to expand their ServiceNow knowledge is key for advancement and promotion to additional roles and responsibilities.