Senior ServiceNow HRSD Developer - Hybrid

City and County of San Francisco; San Francisco (CA); Hybrid; USD 159,000 - 200,000; Full time

Job summary

City and County of San Francisco is seeking a Senior ServiceNow Platform Developer to advance HRSD workflows, case management, and employee journey features. The role focuses on configuration, customization, and integration within the HRSD instance to optimize HR services and analytics.

Accountabilities include leading HR case/workflow development, collaborating with stakeholders, and ensuring data privacy and security.

Qualifications

• Associate degree in computer science, computer engineering, information systems, or related field, or 60+ credits with relevant focus.
• Three (3) years of experience analyzing, installing, configuring, enhancing, and/or maintaining system components.
• One year additional experience may substitute for the required degree.
• Completion of the 1010 Information Systems Trainee Program may substitute for the required degree.

Responsibilities

• Configure, enhance, and maintain applications within the ServiceNow HR Service Delivery (HRSD).
• Lead development projects on HR Case, Knowledge, Employee Document Management.
• Design and build HR Services, HR Templates, COEs, Record Producers, Catalog Items, and HR Case Workflows.
• Design UI actions, related lists, Workspace components, and form configurations in HR Agent Workspace.
• Collaborate with HR stakeholders to translate requirements into technical specifications.

Skills

HR knowledge

Communication

Collaboration

Education

Associate degree in CS/IS

Tools

ServiceNow

HRSD

Flow Designer

Workflow Editor

REST APIs

Integration Hub

Platform Analytics

Job description

City and County of San Francisco is seeking a Senior ServiceNow Platform Developer to advance HRSD workflows, case management, and employee journey features. The role focuses on configuration, customization, and integration within the HRSD instance to optimize HR services and analytics.

Accountabilities include leading HR case/workflow development, collaborating with stakeholders, and ensuring data privacy and security.