Senior ServiceNow Engineer

AbbVie; North Chicago (IL); On-site; USD 96,500 - 183,500; Full time

Benefits offered by this job

Paid time off (vacation, holidays, sick)

Medical/dental/vision insurance

401(k)

Job summary

AbbVie is looking for a Technology Engineer to independently analyze and implement data and software solutions. You will generate reliable results while supporting HR business needs, troubleshooting workflows, and documenting technical deliverables.

Qualified candidates will have a Bachelor’s degree with 6 years of related experience, or a Master’s degree with 5 years, or a PhD. Skills in ServiceNow HRSD are essential, as is experience within an Agile framework.

Qualifications

• 6 years of related experience with Bachelor's Degree; 5 years with Master's; no experience needed with PhD.
• Configuration and/or development experience with ServiceNow HRSD.
• Experience working in an Agile Framework preferred.

Responsibilities

• Perform routine tasks competently and independently.
• Analyze and critique results, noting significant variances.
• Troubleshoot workflows and reporting issues.
• Support HR Acuity case management application.

Skills

Analytical skills

Technical precision

Data analysis and visualization

Agile Framework

Education

Bachelor’s Degree

Master’s Degree

PhD

Tools

ServiceNow HRSD

Job description

• Compensation: USD 96500 - USD 183500 - yearly

Company Description

About AbbVie

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on LinkedIn, Facebook, Instagram, X and YouTube.

Job Description

Independently perform analyses and implement data, software, and technology solutions to deliver precise, reliable, and reproducible products in a timely manner, under the direction of a more senior leader. Demonstrate technical precision and strong analytical skills. Possess good understanding of software development and technology infrastructure (including servers, storage, network connectivity, and virtualization/cloud environments), and general understanding of data integration and warehousing, and data analysis and visualization tools. Technology Engineers will be aligned to a specific area: Information, Software, Data, or Infrastructure.

Responsibilities:

• Perform routine tasks competently and independently and generate reliable and consistent results.
• Analyze and critique results, noting significant variances or deviations from ServiceNow best practices.
• Troubleshoot workflows, access, portal, and reporting issues.
• Demonstrate skill in multiple techniques and appropriately modify protocols, as required, to suit the changing needs of our HR business.
• Understand business gaps and propose technical solutions.
• Demonstrate new ServiceNow functionalities to stakeholders.
• Support HR Acuity case management application.
• Produce and maintain required technical documentation associated with deliverables.
• Participate in requirement gathering for new ServiceNow HR requests.
• Understand and adhere to corporate standards regarding applicable Corporate and Divisional Policies, including code of conduct, safety, GxP compliance, data security, and the software development lifecycle.

Qualifications

• Bachelor’s Degree plus 6 years of related experience; or Master’s Degree plus 5 years; or PhD with 0 years of experience.
• Experience with configuration and/or development experience with ServiceNow HRSD.
• Experience working in an Agile Framework strongly preferred.
• Theoretical and practical knowledge to carry out job functions.

Additional Information

We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.