Senior ServiceNow Developers (on-site)

System One, Inc.; Belleville (IL); On-site; USD 90,000 - 120,000; Full time

Job summary

System One is seeking experienced ServiceNow Developers for 12-month+ contracts to drive implementation and adoption of ServiceNow across a federal enterprise. Roles are 5 days a week on-site at Fort Meade, MD, Ogden, UT, or Scott AFB, IL, with an active Secret clearance.

Candidates must be U.S. citizens eligible for Secret clearance and have extensive ServiceNow development experience and customer-facing skills.

Qualifications

• Requires U.S. citizenship.
• Active security certification meeting DOD 8570 IAT level II or higher within 14 days of hire.
• Active DoD Secret clearance required.
• Must be able to commute to Scott AFB, IL, Ft. Meade, MD, or Ogden, UT for full-time on-site support.
• Bachelor’s Degree with 8-12 years of relevant experience or Master’s with 6-10 years of prior relevant experience.
• At least 6 years of experience with design, development, and support of technology infrastructure.
• At least 4 years of ServiceNow development.
• Experience with ServiceNow upgrades.
• Excellent customer service and ability to work independently, prioritize, schedule, and complete multiple tasks.
• Strong communication skills for collaboration with virtual team and leadership.
• Ability to develop and present management-level briefings.
• Willing to assist and train junior developers.

Responsibilities

• Support stand-up, configuration, and implementation of ServiceNow modules (ITSM, OMT, TSM, TSOM, Workforce Management).
• Create and maintain Forms, Reports, Views, Workflows, Groups, and Roles.
• Create, maintain, and enhance Dashboards and reporting.
• Integrate ServiceNow with external tools (Elastic, Netcool, Kafka).
• Coordinate and support upgrades to ServiceNow platform.
• Design, create, and catalog business process flows.
• Collaborate with the development team to propose solutions.
• Design and configure ServiceNow functions to meet operational needs.
• Support business process re-engineering to move ticketing and order management into ServiceNow.
• Develop data from multiple sources into a unified CMDB and ensure data quality.

Skills

ServiceNow development

Upgrades

Customer service

Communication

Agile/Scrum

JIRA

Git

Confluence

DevSecOps

Mentoring juniors

Education

Bachelor’s Degree with 8-12 years of relevant experience

Master’s Degree with 6-10 years of relevant experience

Tools

ServiceNow Platform

JIRA

Git

Confluence

Job description

Overview

System One IT has multiple 12-month+ contract openings for highly skilled and experienced ServiceNow Developers to play a key role in the successful implementation and adoption of ServiceNow applications across a federal enterprise. Ideal candidates will possess a unique blend of technical expertise, strategic thinking, and exceptional customer-facing skills.

The positions are 5 days a week on-site in Fort Meade, MD, Ogden, UT, or Scott AFB, IL, depending on candidate location. An active Secret or higher clearance is needed. At a minimum, the roles require U.S. citizenship with eligibility to obtain a Secret clearance.

Responsibilities

• Support the stand-up, configuration, and implementation of ServiceNow’s ITSM, OMT, TSM, TSOM, and Workforce Management Capability modules.
• Create and maintain Forms, Reports, Views, Workflows, Groups, and Roles.
• Create, maintain, and enhance Dashboards and reporting, including scheduled reports.
• Create and configure tool integrations with ServiceNow (Elastic, Netcool, Kafka, etc.).
• Coordinate and support application and platform upgrades.
• Assist with design, creation, and cataloging of business process flows.
• Work with other members of the ServiceNow development team to propose solutions based on business needs and strategies.
• Perform the necessary tasks to design and configure ServiceNow functions to meet operational needs.
• Support business process re-engineering activities to move ticketing and order management capabilities into ServiceNow.
• Identify trends and find patterns in unstructured and semi-structured customer data that can be used to create a more positive customer experience and increase overall network performance.
• Interact with the customer to address Systems Engineering technical considerations and associated problems, issues, or conflicts.
• Develop, configure, and customize the ServiceNow platform to fit business requirements.
• Troubleshoot and resolve problems. Orchestrate and automate tasks.
• Design and build ServiceNow Applications and integrations to other applications and platforms, including architecture, languages, best practices, and methodologies in an Agile Scrum environment.
• Provide strong development and project on-track and on-task support and collaborate on ongoing projects between engineers, developers, analysts, and other team members.
• Follow, maintain, and apply documentation best practice policies, procedures, and processes throughout ServiceNow development.
• Collaborate with cross-functional teams to gather input to support ongoing business needs for ServiceNow configuration, implementation, and support.
• Review and apply any additional UI/UX requirements from external and internal teams and integrate them into ServiceNow development.
• Utilize programming methodologies and languages and adhere to coding standards, procedures, and techniques while contributing to technical documentation.
• Support data migration as needed.
• Design and implement solutions following established Configuration Management policies and standards.
• Integrate data from multiple data sources into a unified CMDB, ensuring data quality and integrity.
• Work with and mentor junior developers to guide and coach throughout each project.

Requirements

• Requires U.S. citizenship.
• Hold an active security certification that meets DOD 8570 IAT level II or higher (such as Security+ CE) within 14 days of hire.
• Must hold an active DoD Secret clearance.
• Must be able to commute to Scott AFB, IL, Ft. Meade, MD, or Ogden, UT for full-time on-site support.
• Bachelor’s Degree with 8-12 years of relevant experience or master’s with 6-10 years of prior relevant experience. Additional years of work experience in place of a degree are acceptable.
• At least 6 years of experience with the design, development, and support of technology infrastructure.
• At least 4 years of ServiceNow development.
• Experience with ServiceNow upgrades.
• Excellent customer service skills and the ability to work independently, prioritize, schedule, and complete multiple tasks.
• Ability to multitask and self-assign work in a fast-paced environment.
• Strong communication skills to enable proactive and effective collaboration with a virtual team, including the ability to clearly articulate status and present to both customers and program leadership.
• Ability to develop and present management-level briefings.
• Demonstrate potential and willingness to learn and adapt to rapid technological changes.
• Willing to assist and train junior developers.

Preferred Qualifications

• ServiceNow Certified Application Developer
• ServiceNow CSM Pro Plus Suite Certified
• Experience or familiarity with Agile development and testing methodology
• Exposure to ServiceNow applications like Telecommunications Management System (TSM), Telecommunications Network Inventory (TNI), Order Management Telecommunications (OMT) modules, etc.
• Experience with JIRA, Git, and Confluence.
• Understanding of ITIL Foundation or ITIL certification.
• AWS cloud and ServiceNow certifications.
• Bachelor’s degree in a technical field such as System Engineering, Computer Science, Information Systems, Engineering Science, Engineering Management, or related discipline.
• Experience working with large software systems including hardware integration and testing.
• Experience working with multi-disciplinary technical development teams.
• Experience using SAFe as the agile development methodology.
• Experience moving from a legacy application to a new application.
• Applying test automation, test-driven development, continuous integration, and continuous deployment to achieve built-in quality.
• Using Kanban to improve flow on support teams.
• Experience with DevOps/DevSecOps and CI/CD implementation.

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.