Senior ServiceNow Developer with SECRET (Remote DC MD VA area)

ICF; Great Falls Crossing (VA); Remote; USD 98,000 - 167,000; Full time

Job summary

An established industry player is seeking a Senior ServiceNow Developer to join their dynamic Digital Modernization Division. This role involves building and customizing applications on the ServiceNow platform, supporting federal clients with innovative solutions. As part of an agile team, you will enhance ITSM processes and ensure platform stability. The ideal candidate will have extensive ServiceNow development experience and a passion for driving process automation. If you thrive in fast-paced environments and are committed to delivering high-quality results, this opportunity is perfect for you.

Qualifications

• 5+ years in ServiceNow development with a valid certification.
• Experience in developing scoped applications and ITSM processes.

Responsibilities

• Develop and support scoped applications within the ServiceNow platform.
• Assist with ITSM workflows and enhancements aligned with best practices.

Skills

ServiceNow Development

ITSM Best Practices

CMDB Data Modeling

Scripting

Creating Reports and Dashboards

Integrations (SOAP, REST, JSON)

Problem Solving

Education

ServiceNow Certified System Administrator

Certified Application Developer

Tools

ServiceNow

Job description

*We are open to supporting 100% remote work anywhere within the DC MD VA area*

ICF’s Digital Modernization Division is a rapidly growing, entrepreneurial, technology department, seeking a Senior ServiceNow Developer with a SECRET Clearance to be part of an established team supporting our federal client in Washington, DC.

Our Digital Modernization Division is an information technology and management consulting department that offers integrated, strategic solutions to its public and private-sector clients. ICF has the expertise, agility, and commitment to design, build, and operate high-performance IT engines to support all aspects of our clients’ business.

The Team

Supports the DoS modernization effort to automate all business processes within the department’s cloud ServiceNow Platform. The team follows Scrum methodology to support the CICD release methodology in a rapidly growing, entrepreneurial, technology department.

The Work

Be part of an agile team supporting the DoS ServiceNow modernization effort, contributing to the design, development, and implementation of scoped applications and enhancements across the ServiceNow platform. You will also assist in implementing ITSM best practices and contribute to CMDB, reporting, and overall platform stability and enhancements.

Description

As a ServiceNow Developer, you will be responsible for building, customizing, and supporting scoped applications, as well as participating in the ongoing improvement of ServiceNow ITSM processes. You’ll work closely with stakeholders and team members to gather requirements, design scalable solutions, and maintain high-quality ServiceNow functionality across the platform.

The ideal candidate will be a self-starter with experience in ServiceNow application development, ITSM, and CMDB best practices. Familiarity with reporting and performance analytics is a plus. This individual will demonstrate strong communication skills and attention to detail, with a proven ability to deliver results in a dynamic and fast-paced environment.

Position Responsibilities:

• Develop and support scoped applications within the ServiceNow platform.

• Assist with the design and implementation of ITSM workflows and improvements aligned with best practices.

• Build custom solutions that enhance user experience and drive process automation.

• Participate in design reviews and provide input on architectural decisions and platform enhancements.

• Provide hands-on technical expertise in ServiceNow development, including scripting, integrations, and automation.

• Support CMDB-related enhancements and data integrity initiatives.

• Create and maintain dashboards and performance analytics reports as needed.

• Ensure code quality and maintain platform stability through adherence to CICD practices.

• Collaborate across cross-functional teams, including security, infrastructure, and business analysts.

• Maintain and troubleshoot existing applications and integrations.

Secret Security Clearance Required

Certifications:

• ServiceNow Certified System Administrator

• Certified Application Developer

Required Skills:

• 5+ years of ServiceNow development experience with an active ServiceNow Certified System Administrator certification

• 2+ years of experience developing scoped applications

• 1+ years of experience with ITSM module development and best practices

• 1+ years of experience with CMDB data modeling or administration

• 1+ years of experience with creating and managing reports and dashboards

• U.S. Citizenship is required due to federal contract requirements

• Must have active Secret Clearance

• MUST RESIDE IN the United States (U.S) and the work MUST BE PERFORMED in the United States (U.S) as this work is for a federal contract, and laws do apply

Preferred Skills:

• Experience with integrations (SOAP, REST, JSON, JDBC, file imports)

• Experience administering a ServiceNow instance (users, roles, ACLs, workflows, UI policies, etc.)

• Experience with Orchestration and Discovery is a plus

• Experience with performance analytics and dashboard creation

• Certified in two or more additional mainline ServiceNow certifications, with preference for CIS – Discovery and CIS – Service Mapping

Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is:

$98,124.00 - $166,810.00 Nationwide Remote Office (US99)