Senior ServiceNow Developer (Senior Software Developer)

SchoolsFirst Federal Credit Union; Aliso Viejo (CA); On-site; USD 112,000 - 179,000; Full time

Job summary

SchoolsFirst FCU is seeking a Senior ServiceNow Developer to design, build, test, and maintain ServiceNow applications. The role requires hands-on development across ITSM/ITOM/ITAM and related modules, strong JavaScript skills, and adherence to SDLC and agile practices.

The candidate will work with IT and business teams to deliver platform enhancements, optimize workflows, and ensure system reliability and documentation. On-site with potential remote flexibility.

Qualifications

• Bachelor’s degree or equivalent in a technical field.
• 5–7 years in a software related role required.
• 3–5 years hands-on ServiceNow development experience required.
• ServiceNow CSA or CAD certification required.

Responsibilities

• Independently design, develop, and enhance ServiceNow applications.
• Code, test, debug, document, and support the application lifecycle.
• Build new components using platform capabilities and best practices.
• Configure and customize ServiceNow apps to implement approved changes.
• Create and maintain clear technical and functional documentation.
• Test and debug software to ensure accuracy and interoperability.

Skills

ServiceNow development

JavaScript

HTML

CSS

AngularJS

Automated Test Framework (ATF)

Now Assist / AI features

Education

Bachelor’s degree in Computer Science, Engineering, Math, Physics or related field

Tools

Glide APIs

Service Portal

Job description

We’re always looking for diverse, talented, service-oriented people to join our exceptional team.

Senior ServiceNow Developer (Senior Software Developer)

Pay Range: $112,185.00 - $179,496.00

Scheduled Weekly Hours: 40

What You’ll Be Doing

• Independently design, develop, and enhance moderately to complex ServiceNow applications based on detailed functional and technical specifications.
• Perform coding, testing, debugging, documentation, maintenance, and ongoing support activities across the application lifecycle.
• Develop, implement, maintain, and resolve application and system issues using established SchoolsFirst FCU and credit union development standards, with minimal supervision.
• Build new ServiceNow application components to meet user and business requirements, leveraging platform capabilities and best practices.
• Configure and customize ServiceNow applications using tables, profiles, and vendor‑supplied tools to implement approved enhancements and changes.
• Adhere to general and credit union specific coding standards, SDLC practices, and SchoolsFirst FCU’s Agile methodology.
• Create and maintain clear technical and functional documentation for new solutions and enhancements to existing applications.
• Test and debug new and existing application software, including solutions developed by other team members, to ensure accuracy, integrity, interoperability, performance, and completeness.
• Demonstrate the ability to quickly learn, adapt, and become proficient in new technologies, tools, and development standards.
• Stay current on emerging technologies and ServiceNow platform advancements through research, training, and collaboration with peers and industry professionals.
• Provide ongoing system support, troubleshooting, and maintenance as required to ensure platform stability and reliability.

Additional Job Functions

• Performs other duties as assigned.
• Complies with regulatory compliance and assigned training requirements including but not limited to BSA regulations corresponding to their specific job duties. Failure to do so may result in disciplinary and other employment related actions.

Qualifications

• Bachelor’s degree in Computer Science, Engineering, Math, Physics or related technical field or equivalent years of experience required.
• 5-7 years progressive experience in a software related field required.
• 3–5 years of hands‑on ServiceNow development experience required.
• ServiceNow Certified System Administrator (CSA) or Certified Application Developer (CAD) required.
• ServiceNow implementation experience preferred.

Experience

• Strong, demonstrable experience with one or more ServiceNow modules such as IT Service Management (ITSM), IT Operations Management (ITOM), IT Asset Management (ITAM), Strategic Portfolio Management (SPM), Financial Services Operations (FSO), or Service Portal / Employee Center.
• Advanced JavaScript development skills using Glide APIs.
• Experience building and customizing Service Portal widgets using AngularJS, HTML, and CSS.
• Experience with Automated Test Framework (ATF).
• Experience with Now Assist / Generative AI features, Virtual Agent, or AI‑driven workflows preferred.

Knowledge, Skills, and Abilities

• Working knowledge of ITIL fundamentals and service management concepts.
• Understanding of CMDB fundamentals, including configuration items, relationships, and data quality principles.
• Strong analytical, problem solving, and troubleshooting skills.
• Ability to work effectively in a collaborative, Agile team environment.
• Strong written and verbal communication skills, with the ability to document and explain technical solutions clearly.

Employer Commitment & Diversity

SchoolsFirst FCU is committed to Diverse, Equitable, and Inclusive Hiring. At SchoolsFirst FCU we are dedicated to building and growing a diverse, inclusive, and authentic Dream Team, so if you’re excited about a position or wanting to make a career change but your past experience doesn’t align perfectly with every qualification in the job description we encourage you to apply anyway. Many skills are transferrable and you may be just the right candidate for the position, or for other roles we are working on.

SchoolsFirst Federal Credit Union is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. SchoolsFirst FCU is an equal opportunity employer and prohibits discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibits discrimination against all individuals based on their race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, political affiliation, or genetic information.

This organization participates in E-Verify.

We're passionate about living our mission of providing Members with World-Class Personal Service and financial security. There's a reason we love coming to work every day. We have the privilege of serving those who build the future: school employees, and the families who make their work possible. Our success is built on our relationships with each other, our Members and the community. We value teamwork and face-to-face interactions and believe we’re at our best when we’re collaborating in-person. We also know the flexibility to work remotely benefits the wellbeing of our team. View the work location information below on the job listing that interests you.

Location & Work Arrangement

• 100% on-site, 0% remote. Including those serving Members in-person at our branches.
• Three days a week in the office and up to two days remote.
• Hybrid teams coordinate on-site days to collaborate in-person.
• Up to 100% remote.
• Select individual contributor roles may be given the option to work fully remote.