Senior ServiceNow Developer - ITSM/ITOM/ITAM

Sierra Nevada Corporation; Herndon (VA); Hybrid; USD 71,000 - 98,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision plan

401(k) match

Life insurance

Paid time off 3 weeks

Tuition reimbursement

Job summary

Sierra Nevada Corporation is seeking a Senior Business Applications Developer to architect, develop, and maintain enterprise software applications. You will lead complex projects, gather requirements from senior stakeholders, and mentor junior developers to promote best practices in software development.

The role involves ServiceNow-focused development across ITSM, ITOM, and CMDB, and requires strong leadership as you steer multi-project efforts in a dynamic aerospace context.

Qualifications

• Bachelor’s degree or higher in CS, Business Admin, or related field.
• 8+ years in business analyst systems or related field; substitution allowed with 12+ years experience.
• 4+ years of demonstrated ServiceNow developer experience with Flows, JavaScript, and platform internals.
• Advanced experience with .NET (C#), WCF, MVC, jQuery, JavaScript, Node, Typescript.
• Expert SQL development, integration, web app development, HTML, CSS, or similar.
• ITSM/ITOM/Discovery and ITOM/ITAM integration experience with ServiceNow.

Responsibilities

• Translate user needs into ServiceNow requirements and agile stories.
• Develop, test, demo, and review work with the user to ensure it meets requirements.
• Develop and configure across multiple ServiceNow areas (Portal, Catalog, Incident, Problem, Change, Knowledge, HR, ITOM, CMDB, Reporting).
• Provide support for screens, workflows, reports, data imports, integrations, scripting, and third-party integrations.
• Create and maintain system designs and operations documentation.
• Manage multiple projects concurrently with attention to detail.

Skills

ServiceNow development

JavaScript

SQL

HTML/CSS

ITSM/ITOM knowledge

Leadership

Requirements gathering

Education

Bachelor’s degree in Computer Science / Business Administration or related field

Tools

ServiceNow

Job description

• Higher level relevant degree may substitute for experience.

Do you have an eye for detail and a passion for developing innovation solutions? Join our team!

The Senior Business Applications Developer is a highly experienced role responsible for architecting, developing, and maintaining enterprise software applications. This role involves leading complex development projects, collaborating with senior stakeholders to gather and define technical requirements, and ensuring robust system integrations. The Senior Developer also mentors junior and mid-level developers and champions best practices in software development.

As SNC's corporate team, we provide the company and its business areas with strategic direction and business support spanning executive management, finance and accounting, operations, human resources, legal, IT, information security, facilities, marketing, and communications.

Responsibilities

• Work with service owners to understand their needs and translate them into ServiceNow requirements.
• Compile user requirements into agile Story(s).
• Develop, test, demo & review the resulting work with the employee to make sure it meets their needs.
• Perform development and configuration within multiple platform areas including, but not limited to Service Portal, Service Catalog, Incident, Problem, Change, Knowledge, Release / SDLC, Asset Management, SAM Pro, Human Resource Management, ITOM/ITAM/CMDB/Discovery, CMDB integrations, Configuration Management (CMDB), Mobility and Reporting.
• Provide support and development to, but not limited to, screen tailoring, workflow administration, flow administration, report setup, data imports, integration, scripting, third party software integrations, automation and custom application development.
• Obtain and analyze/interpret business requirements to purpose sustainable solutions in ServiceNow.
• Answer \"how to\" technical and application configuration questions.
• Develop, maintain, and execute reports to ensure system operation meets performance targets.
• Create and maintain system design and operations documentation.
• Ability to manage multiple projects concurrently while maintaining a high level of attention to detail.

Qualifications You Must Have

• Bachelors degree in Computer Science, Business Administration, or related field of study.
• Minimum of 4 years of demonstrated ServiceNow developer experience with advanced knowledge of Flows, JavaScript, and internal working so the overall platform.
• 8+ years of experience in business analyst systems, or a related field.
• Relevant experience can be considered as a substitute for the required educational qualifications. In the absence of a degree, a minimum of 12 years of related experience is required.
• Higher level relevant degree may substitute for experience.
• Advanced experience with .NET (C#), WCF, MVC, jQuery, JavaScript, Node, Typescript.
• Expert skills in SQL Development, Application Integration, Web application development, HTML, DHTML, or CSS.
• In-depth knowledge of the ITSM (Service Portal, Request, Incident, Problem, Change, Knowledge) and ITOM/ITAM/Discovery/Discovery Integrations ServiceNow offerings.
• Working knowledge and experience using at least some of these web technologies (HTML, CSS, XML, SOAP, REST)
• CSDM working knowledge and the ability to implement CSDM strategy into the ServiceNow platform.
• Proven track record of working with customers to identify their needs, turn those needs into documented Stories with documented detailed requirements.
• Proven track record of working with customers to confirm requirements, turn those requirements into a functional design, developing that design, working with the customer to confirm the solution via UAT testing, and successfully implementing the solution into Production; resulting in happy customers.
• Excellent communication and leadership skills.
• Proven experience in leading complex development projects.

Qualifications We Prefer

• Certified ServiceNow Developer (CSD) Certification.
• Micro Certs or certifications in other platform functionalities.
• Exposure to Identity Management and Single Sign on/Active Directory integrations.
• ITIL certification(s).

Essential Functions

• Perform desk-based computer tasks for extended periods.
• Engage in repetitive motions, including typing on a keyboard.
• Occasionally lift and move items up to 20 lbs.
• Ability to work in an office or hybrid environment.
• Ability to travel as required.
• Work collaboratively with cross-functional teams, including QA, operations, and security, to ensure the seamless integration and functionality of business applications within the aerospace and defense context.

This posting will be open for application for a minimum of 5 days and may be extended based on business needs.

Estimated Starting Salary Range: $71,338.47 - $98,090.40. Compensation varies depending on a wide array of factors, such as candidates' key skills, relevant work experience, and education/training/certifications. The disclosed range estimate may be adjusted for any applicable geographic differential associated with the location at which the position may be filled.

SNC offers a generous benefit package, including medical, dental, and vision plans, 401(k) with 150% match up to 6%, life insurance, 3 weeks paid time off, tuition reimbursement, and more.

Important Notice

To conform to U.S. Government international trade regulations, applicant must be a U.S. Citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State or U.S. Department of Commerce.

Learn more about the background check process for Security Clearances.

SNC is a global leader in aerospace and national security committed to moving the American Dream forward. We’re known and respected for our mission and execution focus, agility, and disruptive and rapid innovation. We provide leading edge technologies and transformative solutions that support our nation’s most critical security needs. If you are mission-focused, thrive in collaborative environments, and want to make our country stronger with state-of-the-art technologies that safeguard freedom, join our team!

SNC is an Equal Opportunity Employer committed to an environment free of discrimination. Employment decisions are made based on merit without regard to race, color, age, religion, sex, national origin, disability, status as a protected veteran or other characteristics protected by law.