Senior ServiceNow Developer - IRM/GRC

Worky; United States; On-site; USD 122,000 - 143,000; Full time

Job summary

West Monroe is seeking a Senior ServiceNow Developer - IRM/GRC to lead technical workstreams and design, configure, and develop GRC/IRM solutions on the ServiceNow platform. You will partner with risk, compliance, audit, and technology stakeholders to deliver outcomes-focused solutions.

You will build and enhance risk assessments, policy exceptions, and dashboards while using JavaScript, Flow Designer, and related tools to ensure audit readiness and remediation activities.

Qualifications

• 4+ years of experience developing and configuring solutions on the ServiceNow platform.
• Deep hands-on implementation experience in at least two ServiceNow IRM/GRC areas (e.g., Risk Management, Policy & Compliance, Audit, or Third-party Risk).
• Knowledge of IRM concepts and data relationships (entities, risks, controls, assessments, issues, indicators, workflows).
• Strong ServiceNow development skills (JavaScript, Flow Designer, business rules, client scripts, UI policies, ACLs, workspaces, reporting, dashboards).
• Experience leading technical workstreams or owning deliverables through requirements, build, testing, migration, release, and documentation.
• Ability to travel 25–50% and to work permanently in the United States without sponsorship.
• Commitment to inclusion and diversity.

Responsibilities

• Lead ServiceNow IRM development workstreams from requirements and design through configuration, testing, deployment, and documentation.
• Design and configure solutions across ServiceNow IRM areas (Risk Management, Policy & Compliance, Audit, Third-party Risk).
• Translate risk methodologies, controls, policies, regulatory obligations, and audit requirements into technical designs and configurations.
• Configure IRM data structures and relationships (entities, risks, controls, assessment, issues, indicators, remediation).
• Build and enhance risk assessments, control attestations, testing, policy exceptions, and workflow automations with dashboards and reports.
• Configure and customize ServiceNow using JavaScript, Flow Designer, business rules, client scripts, UI policies, ACLs, workspaces, reporting.
• Own technical quality via design reviews, testing, release support, and proactive risk management.
• Apply AI and automation to accelerate analysis while validating outputs.

Skills

ServiceNow Development

JavaScript

Flow Designer

Business Rules

Client Scripts

UI Policies

ACLs

Workspaces

Reporting and Dashboards

Tools

CSA / CAD certifications

Job description

Are you ready to make an impact?

West Monroe is seeking a Senior ServiceNow Developer - IRM/GRC to help clients modernize governance, risk, and compliance capabilities on the ServiceNow platform. This role will lead technical workstreams and design, configure, and develop GRC/IRM solutions that strengthen risk oversight, control assurance, policy compliance, audit readiness, and issue remediation. You will partner with business, risk, compliance, audit, security, and technology stakeholders to deliver outcomes-focused solutions for our clients.

What You Will Do

• Lead ServiceNow IRM development workstreams from requirements and technical design through configuration, testing, deployment, and documentation.
• Design and configure solutions across ServiceNow Risk Management, Policy and Compliance Management, Audit Management, Third-party Risk Management, and related IRM capabilities.
• Translate risk methodologies, control frameworks, policies, regulatory obligations, and audit requirements into technical designs, workflows, assessments, integrations, and platform configurations.
• Configure IRM data structures and relationships for entities, risks, risk statements, controls, control objectives, authority documents, citations, issues, indicators, and remediation activities.
• Build and enhance risk assessments, control attestations and testing, policy exceptions, issue-management workflows, approvals, notifications, reports, dashboards, and workspace experiences.
• Configure and customize ServiceNow using JavaScript, Flow Designer, business rules, client scripts, UI policies, ACLs, workspaces, reporting, and dashboards.
• Own technical quality through design reviews, code and configuration reviews, testing, troubleshooting, release support, documentation, and proactive management of delivery risks.
• Use AI and automation tools to accelerate analysis, improve delivery efficiency, and support high-quality client outcomes while applying sound judgment to validate outputs.

Business Development

• Serve as a ServiceNow technical subject matter expert during pursuits, solutioning sessions, proposals, and client presentations.
• Helpidentifyopportunities to expand ServiceNow GRC/IRM and related capabilities within client accounts.
• Contribute technical perspectives to estimates,implementationroadmaps, solution approaches, and statements of work.

Practice Development

• Develop reusable ServiceNow architecture patterns, accelerators, technical standards, and delivery methodologies.
• Mentor developers and consultants while building ServiceNow GRC/IRM technical capabilities across the practice.
• Stay current on ServiceNow platform capabilities and contributeexpertiseto internal knowledge sharing, recruiting, and thought leadership.

What You Will Bring

Required Experience

• 4+ years of experience developing and configuring solutions on the ServiceNow platform.
• Deep hands-on implementation experience with at least two ServiceNow IRM/GRC areas, such as Risk Management, Policy and Compliance Management, Audit Management, or Third-party Risk Management.
• Working knowledge of IRM concepts and data relationships, including entities, risks, controls, control objectives, assessments, issues, indicators, and risk-response or remediation workflows.
• Strong ServiceNow development skills, including JavaScript, Flow Designer, business rules, client scripts, UI policies, ACLs, workspaces, reporting, and dashboards.
• Experience leading technical workstreams or owning ServiceNow development deliverables through requirements, build, testing, migration, release, and documentation.
• Ability to travel 25 to 50% and to work permanently in the United States without sponsorship.
• A commitment to inclusion and diversity, and openness to new ideas and perspectives.

Preferred Experience

• Experience delivering IRM solutions for utilities, financial services, healthcare, energy, or other regulated and asset-intensive industries.
• Experience integrating external regulatory content, risk data, control libraries, or enterprise systems with ServiceNow IRM.
• Experience with Advanced Risk Assessment, Smart Assessment Engine, IRM workspaces, Performance Analytics, or automated indicators and metrics.
• ServiceNow Certified System Administrator (CSA), Certified Application Developer (CAD), or relevant GRC/IRM implementation certifications.
• Experience incorporating AI tools into day-to-day delivery workflows while assessing accuracy, security, bias, and output quality.

Based on pay transparency guidelines, the salary range for this role is listed below. Information on our competitive total rewards package, including our bonus structure and benefits is here. Individual salaries are determined by evaluating a variety of factors including geography, experience, skills, education, and internal equity.

Employees (and their families) are covered by medical, dental, vision, and basic life insurance. Employeesare able toenroll in our company’s 401k plan, purchase shares from our employee stock ownership program and be eligible to receive annual bonuses. Employees will also receive unlimited flexible time off and ten paid holidays throughout the calendar year. Eligibility for ten weeks of paid parental leave will also be available upon hire date.

Chicago

$121,600 — $143,000 USD

Other consultancies talk at you.
At West Monroe, we work with you.

We’re a global business and technology consulting firm passionate about creating measurable value for our clients, delivering real-world solutions.

The combination of business and technology is not new, but how we bring them together is unique. We’re fluent in both. We know that technology alone is not the answer, but how we apply it is. We rely on data to constantly adapt and solve new challenges. Actions that work today with outcomes that generate value for years to come.

At West Monroe, we zero in on the heart of the opportunity, getting to results faster and preparing people for what’s next.

You’ll feel the difference in how we work. We show up personally. We’re right there in the room with you, co-creating through the challenges. With West Monroe, collaboration isn’t a lofty promise, but a daily action. We work together with you to turn vision into clear action with lasting impact.

West Monroeis an Equal Employment Opportunity Employer

We believe in treating each employee and applicant for employment fairly and with dignity. We base our employment decisions on merit, experience, and potential, without regard to race, color, national origin, sex, sexual orientation, gender identity, marital status, age, religion, disability, veteran status, or any other characteristic prohibited by federal, state or local law. To learn more about diversity, equity and inclusion at West Monroe, visit www.westmonroe.com/inclusion.

If you require a reasonable accommodation to participate in our recruiting process, please inquire by sending an email to [e-mail].

Please review our current policy regarding use of generative artificial intelligence during the application process.

If you are based in California, we encourage you to read West Monroe’s Notice at Collection for California residents, provided pursuant to the California Consumer Privacy Act (CCPA) and linked here.