Senior ServiceNow Architect / SME

Digitailor; Springfield (VA); Remote; USD 180,000 - 240,000; Full time

Benefits offered by this job

PTO & federal holidays

Parental leave

Medical, dental, vision, life, and AD&

Disability coverage

401(k) with company match

FSA/HSA options

Commuter benefits

Job summary

MetaPhase seeks a Senior ServiceNow Architect to lead architecture and solution design across new development, modernization, integration, and operations within federal environments. You will assess requirements, define platform architectures, and guide teams on ITSM, CMDB, Service Catalog, and dashboards while aligning with DHS standards and security requirements.

Applicants should have a Bachelor’s degree, 8+ years in related roles, and ServiceNow CTA certification with U.S.

Qualifications

• Bachelor’s degree in a technical or related discipline.
• At least eight years of experience in software development, architecture, or implementation, including substantial ServiceNow experience.
• Demonstrated experience designing and architecting ServiceNow applications, workflows, integrations, and platform capabilities.
• Experience with ITSM, CMDB, Service Catalog, Knowledge Management, App Engine, workflows, reporting, or automation.
• Ability to obtain a U.S. DHS Public Trust suitability determination and U.S. citizenship.

Responsibilities

• Lead ServiceNow architecture and solution-design activities across development, modernization, integration, and operations.
• Assess requirements and recommend ServiceNow solutions meeting DHS standards.
• Define and document platform architecture, designs, interfaces, and roadmaps.
• Provide architecture guidance for ITSM, CMDB, knowledge management, and dashboards.
• Guide modernization of portals and agent workspaces and automate workflows.
• Advise on integrations with enterprise apps, APIs, and data stores.
• Review designs for alignment with approved requirements and policies.
• Mentor delivery teams and support onboarding of customers.
• Contribute to Agile delivery, backlogs, and production support.

Skills

ServiceNow architecture

Solution design

Stakeholder communication

Agile practices

Technical leadership

Education

Bachelor’s degree

Tools

ServiceNow

CTA certification

Job description

Description Senior ServiceNow Architect / SME ServiceNow | Springfield, VA preferred Description At MetaPhase, we believe Quirky is Cool and that being authentic is the only way to be. We take our mission-focused work seriously and value the different passions and strengths each person brings to the team. Our people work together to create practical solutions that reflect a deep understanding of our customers’ needs. We share a commitment to curiosity, generosity, solidarity, passion, and boldness. Are you ready to: Work with a dedicated, diverse team to offer practical guidance to clients? Shape technical solutions for complex federal technology environments? Collaborate with customers and delivery teams to turn mission needs into secure, maintainable platform capabilities? Make a difference in support of important federal missions?

Education

Bachelor’s degree in a technical or related discipline.

Clearance Requirements

Must be able to obtain a U.S. DHS Public Trust suitability determination. U.S. citizenship required.

Benefits & Perks

MetaPhase supports employee well-being and professional growth.

Benefits

include generous paid time off, federal holidays, parental leave, comprehensive medical, dental, vision, life, and disability coverage, 401(k) with company match, FSA/HSA options, commuter benefits, and more.

What We Will Be Doing

• Lead ServiceNow architecture and solution-design activities across new development, modernization, integration, and operations and maintenance.
• Assess business and technical requirements and recommend ServiceNow solutions that meet customer needs and DHS standards.
• Define and document platform architecture, technical designs, interfaces, integrations, and implementation roadmaps.
• Provide architecture guidance for ServiceNow capabilities, including: IT Service Management (ITSM) and App Engine Configuration Management Database (CMDB) Knowledge Management and Service Catalog Core services, reporting, and dashboards IT, employee, customer, and application workflows.
• Guide the modernization and optimization of ServiceNow portals and agent workspaces.
• Recommend approaches for workflow automation and platform configuration that support maintainability and effective operations.
• Assess proposed integrations with enterprise applications, services, databases, and APIs; advise on interface design and technical dependencies.
• Review ServiceNow designs and implementations for alignment with approved requirements, DHS architecture guidance, and applicable policies.
• Advise teams on troubleshooting complex platform issues and resolving architectural or integration concerns.
• Work with stakeholders to clarify requirements, assess options, and communicate recommendations.
• Provide technical direction and subject matter guidance to developers and other delivery team members.
• Support onboarding and offboarding of customers and application capabilities.
• Contribute to Agile delivery and release activities, including backlog refinement, demonstrations, testing, configuration management, and production support.
• Guide technical documentation and communicate architecture decisions to technical and nontechnical stakeholders.
• Apply DHS ServiceNow development and configuration-management policies, security requirements, accessibility standards, and architecture guidance.

What We Need From You (Required)

• Bachelor’s degree in a technical or related discipline, (in lieu of degree, 12+ years of relevant experience is required)
• At least eight years of experience in software development, architecture, or implementation, including substantial ServiceNow experience.
• ServiceNow Certified Technical Architect (CTA) certification.
• Demonstrated experience designing and architecting ServiceNow applications, workflows, integrations, and platform capabilities.
• Experience with ServiceNow enterprise capabilities such as ITSM, CMDB, Service Catalog, Knowledge Management, App Engine, workflows, reporting, or automation.
• Experience defining technical architectures, integration approaches, and implementation designs based on business and technical requirements.
• Experience advising stakeholders and delivery teams on ServiceNow platform solutions and technical tradeoffs.
• Experience supporting enterprise applications through development, modernization, testing, release, and operations and maintenance.
• Understanding of Agile software-development practices.
• Ability to communicate architecture decisions and technical concepts clearly to technical and nontechnical stakeholders.
• Ability to obtain a U.S. DHS Public Trust suitability determination.
• U.S. citizenship.

Bonus Points (Desired)

• Experience modernizing ServiceNow portals, agent workspaces, reports, and dashboards.
• Experience integrating ServiceNow with enterprise systems through APIs or other integration methods.
• Familiarity with federal security, accessibility, configuration-management, and architecture requirements.
• DHS or other federal government experience.
• Experience supporting onboarding and offboarding of customers and application capabilities.

Work location Remote in the United States. Springfield, Virginia, is the preferred location. Occasional travel to the customer may be required.

About MetaPhase

MetaPhase puts employees and culture first while delivering technology solutions for federal missions. We value the individuality, skills, and experience each person brings to the team.