Senior ServiceNow Apps Lead — Custom Workflows & HRSD

Universal Music Group; Woodland, Northern (CA, KY); Hybrid; USD 120,000 - 170,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Mental health coverage

Fertility coverage

Wellbeing reimbursements

Student loan repayment

Tuition reimbursement

401(k) plan

Flexible PTO

Parental leave

Summer Fridays

Job summary

Universal Music Group in Woodland Hills, CA, seeks a Senior Engineer to lead ServiceNow custom apps and HRSD workflows. You will own the domain backlog, define end-to-end journeys, and ensure solutions are upgrade-safe and scalable.

You will collaborate with a global ServiceNow team across time zones, drive UAT, and deliver measurable outcomes. Strong stakeholder management and configuration skills are essential.

Qualifications

• 5+ years delivering business workflows on enterprise platforms or service management environments.
• 3+ years of hands-on ServiceNow capabilities (workflows, catalog/approvals, reporting; HRSD preferred).
• Experience owning backlog, KPIs, and stakeholder outcomes for a domain or product area.
• Experience defining requirements, acceptance criteria, and leading UAT coordination and sign-off.
• Experience partnering with platform teams to ensure secure, supported, upgrade-safe solutions.
• Experience working with globally distributed teams across multiple time zones.

Responsibilities

• Own stakeholder relationships, backlog, and KPIs for HRSD and ServiceNow apps/workflows.
• Define end-to-end journeys, approvals, fulfilment steps, and reporting requirements for each service.
• Drive intake, prioritization and delivery readiness (stories, acceptance criteria, UAT coordination, sign-off).
• Partner with Platform team to ensure designs are secure, upgrade-safe, and supportable.
• Drive adoption and change enablement (communications, training needs, post-release improvements).
• Collaborate with a global ServiceNow team across time zones; align with release cadence and handoffs.

Skills

Stakeholder management

ServiceNow configuration

Backlog management

KPIs & metrics

UAT coordination

Global collaboration

Process design

Requirements gathering

Release coordination

Tools

ServiceNow

Job description

Universal Music Group in Woodland Hills, CA, seeks a Senior Engineer to lead ServiceNow custom apps and HRSD workflows. You will own the domain backlog, define end-to-end journeys, and ensure solutions are upgrade-safe and scalable.

You will collaborate with a global ServiceNow team across time zones, drive UAT, and deliver measurable outcomes. Strong stakeholder management and configuration skills are essential.