Senior ServiceNow App Lead - Global HRSD & Workflows

Universal Music Group; Los Angeles (CA); On-site; USD 140,000 - 190,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Fertility coverage

Wellbeing reimbursements

401(k) with employer contribution

Paid time off and holidays

Job summary

Universal Music Group seeks a Senior Engineer, ServiceNow Custom App Lead to own HRSD workflows and ServiceNow apps. You will define end-to-end journeys, create approval models, and ensure secure, upgrade-safe designs while coordinating with a global team across time zones.

You will manage intake, prioritize work, coordinate UAT, and drive adoption through effective communication and training. 5+ years in enterprise workflow delivery required.

Qualifications

• 5+ years of experience delivering business workflows on enterprise platforms or service management environments.
• 3+ years hands-on experience delivering ServiceNow capabilities (workflows, catalog/approvals, reporting; HRSD preferred).
• Experience owning backlog, KPIs, and stakeholder outcomes for a domain or product area.

Responsibilities

• Own stakeholder relationships, backlog, and KPIs for HRSD and ServiceNow custom apps/workflows.
• Define end-to-end journeys, approvals, fulfilment steps, and reporting requirements.
• Drive intake, prioritization, and delivery readiness (stories, I) UAT coordination, sign-off).
• Partner with Platform team to ensure secure, upgrade-safe designs and supportability.
• Drive adoption and change enablement through communications and training needs.

Skills

Stakeholder mgmt

ServiceNow configuration

HRSD workflows

Backlog management

UAT coordination

Cross-timezone collaboration

Acceptance criteria

Reporting

Process improvement

Tools

ServiceNow

Job description

Universal Music Group seeks a Senior Engineer, ServiceNow Custom App Lead to own HRSD workflows and ServiceNow apps. You will define end-to-end journeys, create approval models, and ensure secure, upgrade-safe designs while coordinating with a global team across time zones.

You will manage intake, prioritize work, coordinate UAT, and drive adoption through effective communication and training. 5+ years in enterprise workflow delivery required.