Senior Service Technician, Live Event Equipment

ACT Entertainment; Cincinnati (OH); On-site; USD 55,000 - 75,000; Full time

Job summary

ACT Entertainment, based in Cincinnati, seeks a seasoned Service Technician III to lead complex repairs and mentor junior staff. You’ll diagnose, repair, and train others while supporting customers and the sales team with field-ready solutions.

Role requires strong troubleshooting, hands-on tool proficiency, and willingness to travel up to 10% for on-site service and training. Nights or weekends may be required.

Qualifications

• High school diploma or equivalent, hands-on experience acceptable.
• 2+ years in live event production or 1+ year as Service Technician II at ACT Entertainment.
• Comfort with Windows, MS Office, and basic computer skills.
• Strong troubleshooting and repair capabilities for complex gear.

Responsibilities

• Provide expert service and support across ACT product lines.
• Diagnose and repair electronic and mechanical components to peak performance.
• Drive quality control on new and demo equipment for show-ready status.
• Verify quality of repaired/serviced units before field return.
• Deliver responsive customer support by phone and CRM; after-hours when needed.
• Prioritize and manage repair workflows; keep customers informed.
• Maintain accurate records of labor and inventory used.
• Create and maintain internal/external service documentation.
• Travel on-site for service when required.
• Lead service training sessions to share expertise.
• Champion a clean, safe, organized work environment.
• Accept additional projects as the team evolves.

Skills

Technical service

Diagnostics

Repair

Customer support

On-site service

Training

Documentation

Education

High school diploma/GED

Tools

Multimeter

Oscilloscope

DMX tester

Soldering equipment

Job description

ACT Entertainment, based in Cincinnati, seeks a seasoned Service Technician III to lead complex repairs and mentor junior staff. You’ll diagnose, repair, and train others while supporting customers and the sales team with field-ready solutions.

Role requires strong troubleshooting, hands-on tool proficiency, and willingness to travel up to 10% for on-site service and training. Nights or weekends may be required.