Senior Service Technician - Huntington Vista Apartments

UDR, Inc.; Huntington Beach (CA); On-site; USD 38,572 - 42,705; Full time

Benefits offered by this job

401(k) plan with company match

Vacation and personal time

Tuition reimbursement

Company-sponsored events

Discounts on living in our communities

Job summary

UDR, Inc. and its affiliated companies are seeking a Senior Maintenance Technician for Huntington Vista, a 220-home apartment community in Huntington Beach, CA. This role focuses on delivering first-class service and ensuring resident happiness and retention.

The Senior Maintenance Technician handles electrical, plumbing, HVAC, carpentry and general repairs, while maintaining safety and quality standards. After-hours on-call rotation is expected.

Qualifications

• Maintenance experience in multi-family or similar residential setting.
• Competency in residential plumbing, electrical, HVAC, appliance repair, painting and drywall.
• Customer service experience expected; ability to work with residents and team.

Responsibilities

• Maintain appearance and cleanliness of the community and common areas.
• Respond to resident maintenance requests and restore service to standard.
• Ensure apartments are ready for occupancy through basic trades work.
• Maintain tools/equipment and assist with inventory and procurement.
• Assist in scheduling and supervising contractors and training junior staff.

Skills

Maintenance experience

Plumbing

Electrical

HVAC

Customer service

On-call

Driver's license

Education

High school diploma or equivalent

Job description

UDR, Inc. and its affiliated companies are seeking a Senior Maintenance Technician to join our team at Huntington Vista, our apartment community (220 homes) located in Huntington Beach, CA.

Do you thrive on crafting an amazing customer experience and providing satisfying solutions to customers? Do you want to be a \"Care Hero\" and it's your job to save the customer's day?

As a Senior Maintenance Technician, every day is an opportunity for you to deliver first-class service in turn achieving customer happiness and resident retention.

Essential Functions:

• Maintain the overall appearance and cleanliness of the community by ensuring that grounds, amenities, building exteriors/interiors, market ready units interior, breezeways, curbs, signage, leasing office, central garbage areas, parking lots and other buildings and common areas are free of debris, trash, graffiti and other items which affect the appearance of the community. All deficiencies and or risk management safety issues are reported immediately.
• Respond to resident requests for maintenance and service by taking appropriate action to repair and/or restore service within the quality and time standards established by the organization.
• Ensure that apartments are ready for occupancy by performing electrical, HVAC, plumbing, carpentry, appliance repair, carpet cleaning, painting, patching, texturing, basic apartment cleaning and other miscellaneous equipment maintenance and repairs.
• Maintain tools and equipment and ensure that they are in proper working order, request replacements as necessary, and assist in stocking inventory.
• Assist Maintenance Manager with ordering supplies/equipment to maintain appropriate levels of inventory within budget guidelines.
• Assist with scheduling and supervising contractors.
• Assist in training and mentoring of new Maintenance Technicians and/or Apprentices.
• Foster an on-going positive relationship with residents confirming their expectations are being fulfilled.
• Identify, communicate, and implement opportunities to improve resident happiness and service.
• Provide superior customer service to internal and external customers.
• After hours on-call rotation is required.
• Perform other duties as assigned or as necessary.

Experience, Knowledge and Skills:

• Maintenance experience in the multi-family, hospitality, or similar industry
• Competency in residential plumbing, electrical, HVAC, appliance repair, painting, and drywall
• Knowledge of and experience in carpentry a plus
• Customer service experience
• Proficient in the use of modern technology, especially computers and smartphones
• Valid driver's license and rotating on-call responsibility required

Education:

• High school or equivalent preferred

Career Development and Advancement:

We offer ongoing education opportunities to encourage the skillset development of our employees and have a validated culture of enhancing the growth and advancement of their individual career goals. We believe our employees are the organization's most important asset.

Exceptional Benefits:

We offer a comprehensive benefit package, Company matched 401(k), vacation and personal time (up to 10 vacation days, 6 sick days, 4 personal days, and 2 floating holidays per year) plus company observed holidays, discounts to live in our best-in-class communities, tuition reimbursement, company sponsored events, community service days, annual President's Club held in Las Vegas, honoring our associates for their exceptional customer service and operational excellence.

Benefits Offered:

• Medical, Dental, Vision Plans
• Medical Flexible Spending Account
• Dependent Care Spending Account
• Lifestyle Spending Account
• Supplemental Term Life Insurance
• Voluntary Cancer Insurance
• Supplemental Short-Term Disability Insurance / AD&D Insurance
• Voluntary Long Term Care Insurance
• 401(k) Plan with company match

Hourly Range:

• $28/hr. - $31/hr., depends on experience

About UDR, Inc.

UDR, Inc., an S&P500 company, is one of the nation's largest owners and managers of residential apartment communities. Become a part of a company that is the industry leader of transformational change and operational innovation!

UDR Inc. is an Equal Employment Opportunity Employer.

UDR is proud to provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

UDR is committed to providing and maintaining a diverse workforce and an inclusive work environment with equitable access and opportunity for associates to participate, grow, and reach their full potential.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.