Senior Service Technician *Heavy Overtime* *Travel*

Team Altus; Uniontown (OH); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401k with company match

Monthly cell phone allowance

Cashable leave program

11 paid holidays

Job summary

Team Altus is seeking a Senior Service Technician to provide on-site field service for customers’ equipment at national and international locations. The role emphasizes safe service delivery, leadership of small teams, and strong collaboration with internal and external stakeholders.

QUALIFICATIONS include at least 6 months in Industrial Services or related fields, problem-solving skills, and the ability to work with pumps, filtration, and heating equipment.

Qualifications

• High school diploma or equivalent required.
• 6 months+ experience in Industrial Services, Chemical Cleaning, or Oil Flushing.
• Strong problem-solving and troubleshooting skills.
• Ability to operate hand/power tools and special pumping/heating equipment.

Responsibilities

• Travel to national/international job sites with 75% travel.
• Perform safe service deliveries individually or in teams.
• Lead small teams and shifts as required.
• Follow written work instructions and SOPs.
• Connect hoses, fittings, and equipment to customer systems.
• Operate company equipment including pumps, filtration, and heating devices.
• Troubleshoot issues and document measurements and logs.
• Maintain equipment and perform routine maintenance.
• Discuss methodologies with stakeholders and support improvements.
• Ensure safety and regulatory compliance; submit paperwork promptly.

Skills

Problem-solving

Communication

Team leadership

Customer service

Time management

Education

High School Diploma

Tools

Pumps

Filtration equipment

Heating equipment

Hand and power tools

Job description

Position Overview

As a Senior Service Technician who provides on-site field service and support to our customers’ equipment at national and international locations, you will utilize a safe, proven, and efficient process to meet customer needs, utilizing skill and knowledge to your highest ability to deliver world‑class solutions to our customers.

Team Altus believes that our employees are our most important asset. We strive to provide our team members with a place to learn and develop exceptional skills and utilize those skills and knowledge to their best ability to deliver world‑class solutions to our customers. We provide leading benefits, including 11 annual paid company holidays, medical, dental, vision, and life insurance, 401k with 4% company match, monthly cell phone allowance, and a cashable leave program.

Key Responsibilities

• Travel to national/international job site locations, with an expected 75% travel schedule
• Execute safe service deliveries as part of a team or as an individual when required.
• Lead small teams and shifts as required
• Ability to follow work instructions, procedures, and specifications.
• Connect hoses, fittings, and equipment to customer systems and company equipment
• Operate company equipment (including but not limited to: oil transfer pumps, filtration, and heating equipment)
• Ability to troubleshoot and solve basic issues with service equipment or processes.
• Visual inspection equipment prior to use
• Record gauge and LCD readout values on paper or electronic logs.
• Ability to perform routine and preventative maintenance to company owned equipment
• Ability to discuss methodologies and processes with internal and external stakeholders
• Support continuous improvement initiatives
• Resolve all customer complaints
• Responsible for submitting completed paperwork promptly
• Perform other necessary job-related duties or responsibilities
• Support company and customer goals with safe, reliable field service performance
• Work with field service multiple functional representatives (Sales, Customer Service, Safety, etc.) to provide exceptional customer experience
• Follow company procedures and quality policies
• Meet regulatory requirements when applicable (OSHA, FMCSA, Customer)

Education

• High School Diploma or equivalent.

Qualifications & Experience

• Experience:
  • 6 months or more experience in the Industrial Services, Chemical Cleaning, or Oil Flushing service
  • Excellent problem-solving skills with a knack for troubleshooting technical issues
  • Ability to work in an industrial setting, utilizing hand tools, power tools, and company provided pumping, heating, and filtering equipment.
  • Strong time-management skills and an ability to stick to a tight schedule
  • Ability to collaborate with others and work well on a team
  • Enthusiasm for providing excellent customer service
  • Excellent communication skills

• Skills:
  • Strong analytical, organizational, and communication skills
  • Excellent critical thinking and problem-solving skills
• Personal Attributes:
• Detail-oriented with a proactive approach to problem-solving
• Leadership attributes, to include integrity, self-awareness, resilience, and the ability to collaborate, inspire, and motivate others
• High ethical standards and commitment to safety
• Ability to work in fast-paced, high-pressure environments
• Strong customer service orientation
• Work Environment Requirements:
• Attendance on a regular, consistent basis is mandatory
• Ability to work in industrial and shipboard environments with exposure to chemicals and lubricants
• Willingness to travel to project sites including DOD vessels, nuclear and industrial facilities, client locations and industry events, as required.
• Adherence to strict safety protocols and use of personal protective equipment, as required
• Adherence to strict cybersecurity protocols, as required

Physical Requirements:

• Vision: Minimum vision required to prevent injury to oneself and others
• Hearing: Perceiving the nature of sounds with or without correction
• Talking: Expressing or exchanging ideas by means of the spoken word
• Lifting small, weighted objects constantly; 20 pound objects frequently and 25-50 pound objects occasionally
• Climbing ladders, stairs, and ramps
• Balancing, pushing, and pulling
• Crouching, kneeling, reaching, and grasping objects
• Walking: move about inside the office and/or branch facilities, airports, and customer facilities

Employment Standards

• Identification Required (ability to get US Passport within 6 months of hire)
• Background Screening
• Clean Driving Record
• Drug Screening
• Employment Verification Requests

Recruitment Policies

• Accommodations: Essential functions of this position may include but are not limited tolifting, reaching, bending, stooping, twisting, kneeling, crouching, carrying objects,ascending/descending stairs and commuting to work location. If you are an individual witha disability and need a reasonable accommodation to perform the essential job functionsunder the Americans with Disability Act (ADA) or other state or federal law, you mayrequest an accommodation.
• The Company is a drug-free company and Equal Opportunity Employer – By Choice.
  • All offers to external candidates for employment are contingent upon the successful completion of pre-employment drug testing and background verifications before employment is finalized.
  • The Company understands, respects, and values diversity – unique styles, experiences, identities, ideas, and opinions – while striving to be inclusive of all people. This commitment is critical to our success as a global company as we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. Hiring and promotional decisions are based solely on the qualifications required for the job to be filled.
• This position is considered “safety-sensitive” and includes tasks or duties which could affect the safety and health of the employee performing the tasks or others.
• The Company is committed to creating an accessible and inclusive application process. Should you need any accommodations or assistance, please contact our Talent Acquisition team.