Senior Service Technician - DISPATCHED FROM HOME

Aramark; Memphis, Northern (TN, KY); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k)

Paid time off

Job summary

Best Beverage Equipment Service (BBES) is seeking a Senior Service Technician who will dispatch from home and manage their own service routes to install, diagnose, repair, and maintain commercial beverage equipment at client sites in the Memphis area.

The role requires mechanical aptitude, comfort with electrical, plumbing, and refrigeration-adjacent systems, and the ability to represent BBES professionally.

Qualifications

• High School Diploma or GED required.
• Experience repairing mechanical equipment preferred (beverage/foodservice).
• Solid knowledge of small electrical appliances and mechanical systems.
• Willingness to learn plumbing connections (water sources, drainage, copper, PEX).
• Experience with common hand and power tools.
• Ability to use diagnostic tools and mobile tech.
• Strong written and verbal English communication.
• Ability to work independently with good time management.
• Valid driver’s license with clean record.

Responsibilities

• Receive and respond to dispatched service calls and installations within your territory, dispatching from home.
• Diagnose mechanical, electrical, and plumbing issues and determine corrective actions.
• Repair, refurbish, calibrate, and maintain beverage equipment (coffee, soda fountain, frozen beverages).
• Perform preventative maintenance, emergency service, surveys, and new equipment installations.
• Visually inspect, test, and disassemble equipment to access problems.
• Replace worn parts, realign components, and test operation after repair.
• Maintain documentation of all work via mobile tech.
• Track maintenance, repairs, parts usage, and asset verification in company systems.
• Maintain vehicle, tools, and inventory in a safe, organized way.
• Build strong customer relationships with clear, professional communication.
• Operate company vehicle safely according to fleet policies.
• Participate in overtime, on-call, or weekend coverage as needed.

Skills

High School Diploma or GED

Repair experience

Small electrical/mechanical knowledge

Plumbing knowledge

Hand and power tools

Diagnostics tools

English communication

Independent work ethic

Valid driver's license

Education

High School Diploma or GED

Job description

Senior Service Technician - DISPATCHED FROM HOME

Requisition #: 684082
Location: Memphis, TN, US
Career Area: Facilities
Information at a Glance

Who We Are

Best Beverage Equipment Service (BBES) is a service organization dedicated to keeping some of the most visible beverage equipment in the field running at peak performance. Our technicians are specialists, not generalists, trusted by customers to diagnose, repair, install, and maintain commercial beverage systems that power offices, hospitality, convenience retail, and foodservice environments.

Backed by the resources, stability, and benefits of a Fortune 500 company, BBES technicians enjoy the autonomy of field work with the support, training, and tools needed to do the job right.

The Role

The BBES Service Technician is a highly skilled, field-based role responsible for servicing, installing, and maintaining commercial beverage and related foodservice equipment at customer locations. Unlike traditional service technician roles, BBES technicians dispatch directly from their homes, manage their own routes, and are expected to operate with a high level of independence, professionalism, and technical expertise.

This role requires strong mechanical aptitude, comfort working across electrical, plumbing, and refrigeration-adjacent systems, and the ability to represent BBES and our customers with confidence in the field.

Don't have experience in all of these areas yet? That’s okay! If you bring curiosity, drive, and a willingness to learn, we’ll provide the training and support to help you build the skills needed to succeed.

What You'll Do

• Receive and respond to dispatched service calls and installations within your assigned territory, dispatching directly from your home

• Diagnose mechanical, electrical, and plumbing-related equipment issues and determine appropriate corrective action

• Repair, refurbish, calibrate, and maintain commercial beverage equipment, including coffee, soda fountain, frozen beverage, and related systems

• Perform preventative maintenance, emergency service calls, surveys, and new equipment installations

• Visually inspect, test, and listen to equipment to identify malfunctions; disassemble equipment as needed to access problem areas

• Replace worn or defective parts, realign and adjust components, and test equipment operation following repair

• Maintain accurate and timely documentation of all work performed using company-provided mobile technology

• Track maintenance, repairs, parts usage, and asset verification in company systems

• Maintain service vehicle, tools, and parts inventory in a clean, organized, and safe condition

• Build and maintain strong customer relationships by communicating clearly, professionally, and proactively

• Operate company vehicle safely and in compliance with fleet and safety policies

• Participate in overtime, on-call, or weekend service coverage as business needs require

What Makes This Role Different

• You take your company vehicle home and dispatch directly from your home base

• Travel time is paid from when you leave your home for your first service call through completion of your drive home from your last call in the local market

• You’ll receive hands-on training at our HQ when hired, plus ongoing technical training and development

• You’ll work independently, but never alone; supported by experienced leadership, systems, and resources

What We're Looking For

Required Qualifications

• High School Diploma or GED required

• Prior experience performing repairs on mechanical equipment; commercial beverage, foodservice, or similar equipment experience strongly preferred

• Solid working knowledge of small electrical appliances and mechanical systems

• Willingness and ability to learn plumbing connections, including water sources, drainage, copper, braided, and PEX lines

• Experience using common hand and power tools

• Ability to use diagnostic tools, testing equipment (e.g., volt/ohm meters), and mobile technology

• Strong written and verbal communication skills in English

• Ability to work independently with minimal supervision and manage time effectively

• Valid driver’s license with an acceptable driving record

Preferred (Not Required)

• Experience with soda fountain, coffee, frozen beverage, refrigeration, or foodservice equipment

• Prior field service or route-based technician experience

• Technical certifications or manufacturer training

Physical and Work Requirements

• Ability to lift, push, pull, and move equipment and materials up to approximately 75 pounds

• Ability to stand, walk, bend, kneel, crouch, and work in tight or confined spaces for extended periods

• Ability to work in environments with moving mechanical parts, electrical components, temperature extremes, and cleaning chemicals

• Ability to safely operate a motor vehicle and comply with all safety standards

• Must be able to read, write, and communicate effectively in English

• Use of required uniforms and personal protective equipment (PPE)

What We Offer

• Company vehicle provided for work use, taken home daily

• Company-issued fuel and travel card for business expenses

• Paid training at our headquarters and ongoing technical development

• Company-provided tools, mobile device, and technology

• Competitive pay based on experience

• Opportunity for overtime and additional earnings

• Full suite of benefits including medical, dental, vision, life insurance, 401(k), paid time off, and more

• The stability, resources, and career opportunities of a Fortune 500 organization

Our Commitment

At Best Beverage Equipment Service, we value skilled trades, technical curiosity, and people who take pride in doing the job right. We support equal employment opportunity and are committed to creating a workplace where all employees can thrive, grow, and do meaningful work.

Job duties may change, or additional responsibilities may be assigned as business needs evolve.

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook , Instagram and Twitter.

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