Senior Service Technician -- Channel Mission Bay Apartments

UDR; San Francisco (CA); On-site; USD 48,000 - 51,000; Full time

Benefits offered by this job

401(k) matching

Generous vacation, sick, personal days

Housing discounts

Job summary

UDR, Inc. is seeking a Senior Maintenance Technician for Channel Mission Bay, a 315-home exclusive community in San Francisco, CA. The role emphasizes first-class service, resident happiness, and proactive maintenance leadership.

Responsibilities include performing electrical, HVAC, plumbing, carpentry, and related repairs, maintaining safety, and mentoring junior technicians. After-hours on-call rotation is required, with competitive hourly compensation.

Qualifications

• High school diploma or equivalent preferred.
• EPA Type II or Universal certification is required.
• EPA Type I (608) certification preferred.
• CPO certification is a plus.

Responsibilities

• Maintain appearance and cleanliness of grounds, common areas, and buildings; report deficiencies or safety issues.
• Respond to resident maintenance requests and restore service promptly.
• Ensure apartments are ready for occupancy with essential trades.
• Maintain and inventory tools/equipment; assist in stocking supplies.
• Assist Maintenance Manager with vendor management and purchasing within budget.
• Foster positive resident relationships and seek opportunities to improve happiness.
• In the absence of the Maintenance Manager, supervise the service team.
• Mentor and train new Maintenance Technicians and Apprentices.
• Provide superior customer service to internal and external customers.
• participate in after-hours on-call rotation.

Skills

Residential plumbing

Electrical repairs

Appliance repair

Painting & drywall

HVAC & carpentry knowledge

Customer service

Digital tech proficiency

Valid driver’s license - on-call

Education

High school diploma or equivalent

EPA Type II or Universal certification

EPA Type I (608) certification

Certified Pool Operator (CPO) certification

Job description

UDR, Inc. and its affiliated companies are seeking a Senior Maintenance Technician to join our team at Channel Mission Bay, our exclusive apartment community (315 homes) located in San Francisco, CA.

Do you thrive on crafting an amazing customer experience and providing satisfying solutions to customers? Do you want to be a "Care Hero" and it's your job to save the customer's day?

As a Senior Maintenance Technician, every day is an opportunity for you to deliver first-class service in turn achieving customer happiness and resident retention.

Essential Functions

• Maintain the overall appearance and cleanliness of the community by ensuring that grounds, amenities, building exteriors/interiors, market ready units interior, breezeways, curbs, signage, leasing office, central garbage areas, parking lots and other buildings and common areas are free of debris, trash, graffiti and other items which affect the appearance of the community. All deficiencies and or risk management safety issues are reported immediately.
• Respond to resident requests for maintenance and service by taking appropriate action to repair and/or restore service within the quality and time standards established by the organization.
• Ensure that apartments are ready for occupancy by performing electrical, HVAC, plumbing, carpentry, appliance repair, carpet cleaning, painting, patching, texturing, basic apartment cleaning and other miscellaneous equipment maintenance and repairs.
• Maintain tools and equipment and ensure that they are in proper working order, request replacements as necessary, and assist in stocking inventory.
• Assist Maintenance Manager with vendor management and ordering supplies/equipment to maintain appropriate levels of inventory within budget guidelines.
• Throughout their residency, you foster an on-going positive relationship with residents confirming their expectations are being fulfilled.
• Identify, share, and implement opportunities to improve resident happiness and service.
• In the absence of a Maintenance Manager, lead, direct and supervise the service team in their day-to-day functions.
• Assist in training and mentoring of new Maintenance Technicians and/or Apprentices.
• Provide superior customer service to internal and external customers.
• After hours on-call rotation is required.

Experience, Knowledge And Skills

• Experience as a Maintenance Technician in the multi‑family, hospitality, or similar industry
• Competency in residential plumbing, electrical, appliance repair, painting, and drywall
• Knowledge of and experience in HVAC and carpentry a plus
• Customer service experience
• Proficient in the use of modern technology, especially computers and smartphones
• Valid driver’s license and rotating on‑call responsibility required

Education

• High school or equivalent preferred
• EPA Type II or Universal certification required
• EPA Type I (Section 608) certification preferred
• Certified Pool Operator (CPO) certification a plus

Career Development And Advancement

We offer ongoing education opportunities to encourage the skillset development of our employees and have a validated culture of enhancing the growth and advancement of their individual career goals. We believe our employees are the organization's most important asset.

Exceptional Benefits

• Financial Security: Company-matched 401(k) plan.
• Generous Time Off: Up to 10 vacation days, 6 sick days, 4 personal days, 2 floating holidays, plus company-observed paid holidays.
• Perks & Growth: housing discounts to live in our best‑in‑class communities, tuition reimbursement, and company-sponsored volunteer/community service days.
• Culture & Recognition: Fun company events and our annual President's Club, honoring associates for exceptional customer service and operational excellence.

Hourly Range

• $35.00/hr. – $37.00/hr. (Based on experience)

About UDR, Inc.

UDR, Inc., an S&P500 company, is one of the nation's largest owners and managers of residential apartment communities. Become a part of a company that is the industry leader of transformational change and operational innovation!

UDR Inc. is an Equal Employment Opportunity Employer.

UDR is proud to provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

UDR is committed to providing and maintaining a diverse workforce and an inclusive work environment with equitable access and opportunity for associates to participate, grow, and reach their full potential.