Senior Service & Sales Representative (CVG) - Full-Time

CLEAR; Hebron Estates (KY); On-site; USD 2,066,400 - 2,755,200; Full time

Benefits offered by this job

Free CLEAR membership

Family discounts

401(k) with company match

10 paid holidays

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Job summary

CLEAR is seeking a Senior Ambassador to create frictionless member experiences and drive enrollment growth. You will engage travelers, educate them on CLEAR benefits, and support the team to hit enrollment goals.

You will balance high-volume interactions with high-quality service, resolve inquiries promptly, and follow all security protocols. You may train teammates and troubleshoot hardware/software in the operating environment.

Qualifications

• High school diploma or GED required.
• Open availability and flexibility for shifts.
• Ability to stand for up to 8 hours per day.
• Desire to grow into management or leadership roles.
• Successful completion of CLEAR, airport, and government screening and background checks.

Responsibilities

• Drive memberships enrollments by engaging travelers and educating them about CLEAR benefits.
• Balance high volume with high-quality customer and member experiences.
• Resolve traveler and member concerns in a timely manner, escalating when needed.
• Adhere to security procedures by validating documents and identifications.
• Support training and development of team members as a subject-matter expert.
• Troubleshoot hardware and software issues to ensure frontline triage first.

Skills

Autonomy

Integrity

Customer engagement

Communication skills

Attention to detail

Leadership

Education

High school diploma or GED

Job description

Check out a day in the life at CLEAR in the video above.

The CLEAR Senior Service and Sales Representative (Senior Ambassador) makes magic happen every day by creating frictionless experiences for our members.

What You'll Do

• Drive membership enrollments by engaging travelers and educating them about the benefits of CLEAR, as well as supporting other team members in reaching their enrollment goals
• Balance high volume with high-quality customer and member experiences
• Resolve traveler and/or member concerns or inquiries in an appropriate and timely manner, escalating needs as required/needed.
• Consistently adhere to security procedures by validating airline documents, verifying CLEAR member traveler identification and following all security and safety protocols at all times
• Support Managers and leadership in the training & development of new and existing team members, serving as a subject matter expert to guide on the job training.
• Troubleshoot technical issues with hardware and software within the operating environment, ensuring front line triage occurs prior to elevating to corporate support team.

What You're Great At

• Ability to function autonomously and with integrity keeping the CLEAR's customers and business partners best interests in mind.
• Strong communication skills and the ability to engage with customers, members, and teammates alike.
• Ability to follow detailed instructions and execute them with 100% accuracy, in a fast-paced and constantly changing environment.
• Demonstrated leadership skills: Role model, exemplary team member who consistently goes above and beyond for other employees and customers.
• Self-motivated achiever interested in taking on additional roles and responsibilities, and selling CLEAR!
• Ability to comply with all security and safety guidelines, policies and procedures, and follow protocol thoroughly and consistently.

Role Requirements

• You must be 18 years of age or older
• High school diploma or GED equivalent required
• Open availability and flexibility is a must – ability to work a variety of shifts
• Ability to stand for up to 8 hours per day
• Desire to grow into a management and/or leadership position
• Successful completion of CLEAR, airport, and government screening as applicable, and CLEAR background checks, including but not limited to a drug test. This may also include federal Personnel Security (PerSec) SF-85 screening, depending on your work assignment

How You'll Be Rewarded

• Free CLEAR membership for you + family/friends discounts
• 401(k) Retirement Plan, including a company match*
• 10 company-paid holidays (paid 1.5x if worked)
• Full-time team members also receive:
  • Comprehensive Medical, Dental, and Vision Insurance
  • Paid Time Off
• See more of our amazing benefits, including any eligibility or specific location offerings, HERE!
• Not available in Puerto Rico
  

About CLEAR

Have you ever had that green-light feeling? That feeling when you hit every green light and the day just feels like magic? CLEAR’s mission is to create frictionless experiences where every day has that feeling. With more than 30+ million passionate members and hundreds of partners around the world, CLEAR’s identity platform is transforming the way people live, work, and travel. Whether it’s at the airport, stadium, or right on your phone, CLEAR connects you to the things that make you, you - unlocking easier, more secure, and more seamless experiences - making them all feel like magic.

Note: The SF-85 background check is adjudicated by the Department of Homeland Security. This screening may include, but is not limited to, additional criminal screening, credit checks, and verification of identity and citizenship or immigration status, as required by federal security screening standards.

CLEAR is an equal opportunity employer and does not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. CLEAR will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of any applicable laws or ordinance. CLEAR also provides accommodations for qualified individuals with disabilities or in other covered statuses. If you need assistance or an accommodation due to a disability, you may contact us at [e-mail].