Senior Service Planner

Elbit America, Inc. in; Fort Worth (TX); On-site; USD 70,000 - 100,000; Full time

Job summary

Elbit Systems of America, LLC, Fort Worth, TX, seeks a Senior Service Planner to manage work order activity from induction to shipment, coordinating with operations, shipping, finance, contracts, and account management. You will serve as a subject matter expert for government and commercial tracking systems and help ensure timely, accurate close-out.

The role requires government contracting experience, strong data reporting skills, and the ability to organize and prioritize service requests

Qualifications

• Must have strong knowledge of government asset tracking programs and inventory control.
• Experience in work order management and service planning within government contracting environments.
• Ability to read and understand contracting language and compliance requirements.
• Experience organizing and prioritizing service requests with cross-functional teams.
• Strong data reporting and analytics capability to monitor aging, shortages, and turnaround times.

Responsibilities

• Plan and maintain all work order activity from service item induction to shipment.
• Coordinate with operations, shipping, finance, contracts, and account management for close-out procedures.
• Maintain asset visibility and reporting across multiple platforms (e.g., NAVY RPCAV, AF CAV, US ARMY TAV-C).
• Process government Foreign Military Sales (FMS) units using DCMA ETool and DLA VSM portals.
• Organize incoming products and prioritize service requests with warehousing.
• Initiate and maintain service requests for commercial and government customers; update production and hold reports.
• Assist production with item data entry, serialization, and issuance of rework items/materials in ERP.
• Monitor service order aging, shortages, and turnaround times for SRU and LRU.
• Support WIP floor audits, reconciliation, and on-time delivery commitments.
• Identify cost and schedule impacts due to shortages and support recovery activities.

Skills

Manufacturing experience

Gov asset tracking

Inventory control management

Purchase order procedures

WIP and purchase analysis

Analytical skills

Inter-personal communication

Report writing

Contracting language comprehension

Education

Associate’s degree in supply chain, logistics, business administration, or related field

High school diploma or equivalent

Tools

NAVY RPCAV

AF CAV

US ARMY TAV-C

CAVS

DCMA ETool

DLA VSM portals

ERP system

Job description

Job Summary:

The Senior Service Planner, under minimal supervision of the Senior Manager of Operations, is directly responsible for the planning and maintenance of all work order activity from service item induction to shipment. The Senior Service Planner is directly responsible as the liaison between operations, shipping, finance, contracts, and account management for all aspects of the close out procedures for the work orders, as well as the subject matter expert for utilization of government and commercial software systems for service item tracking and maintenance.

Responsibilities and Tasks:

• Perform data reporting and asset tracking for government and commercial products using established tracking systems and procedures.
• Maintain asset visibility and reporting in NAVY RPCAV, AF CAV, US ARMY TAV-C, and CAVS platforms.
• Process government Foreign Military Sales (FMS) units using DCMA ETool and DLA VSM portals, including completion of manual DD250/DD1149/DD1348 forms.
• Support cross-functional coordination between operations, shipping, finance, contracts, and account management for work order close-out processes.
• Carry out work order maintenance, including generating sub-contract purchase requests and supporting close-out activities as directed.
• Organize incoming products and prioritize service requests in coordination with warehousing operations.
• Initiate and maintain service requests for both commercial and government customers; update production and hold reports as required.
• Assist production team with item data entry, serialization, unit classifications, and issuance of rework items/materials in the ERP system.
• Process daily IUDI reports; monitor service order aging, shortages, and turnaround times for Shop Replaceable Units (SRU) and Line Replaceable Units (LRU).
• Review paperwork for accuracy prior to service order release; support WIP floor audits and reconciliation activities.
• Contribute to on-time delivery commitments for the Business Unit; provide status updates to management as requested.
• Identify and report cost and schedule impacts due to shortages, supporting recovery activities as directed.
• Monitor and support RMA requests, assets under repair, and program activities from induction to shipment.
• Assist in process and procedure improvement initiatives; maintain accurate service order records, item ordering, and planning data.
• Prioritize material receipts and support schedule requirements in collaboration with Account or Program Managers.
• Perform other related duties as assigned by supervisor.

Skills Abilities:

• Experienced in a manufacturing company.
• Knowledge of government asset tracking programs
• Understand and ability to manage an inventory control process.
• Direct knowledge of purchase order procedures.
• Ability to do WIP analysis and purchase analysis.
• Good analytical skills.
• Effective inter-personal communication skills.
• Ability to write reports and explain information.
• Ability to read and understand contracting language

Education, Experience, License, or Certification:

• High school diploma or equivalent required.
• Associate’s degree in supply chain, logistics, business administration, or a related field preferred (but not required).
• 4+ years’ experience in a support/planning role within a government contracting, defense, electronics, or similar technology-related environment.
• Direct experience with asset tracking, work order management, or service planning preferred.

Travel/Physical Requirements:

• 10% or less travel may be required