Senior Service Parts Engineer

haier; Concord (KY); On-site; USD 85,000 - 115,000; Full time

Job summary

GE Appliances, a Haier company, seeks a Service Engineer to ensure availability of service parts, validate substitutes, and lead technical reviews for new parts. You will collaborate cross-functionally with plants and suppliers, optimize inventory, and support NPI and CIB processes.

Minimum qualifications include a bachelor’s degree in engineering and 5+ years in engineering, with proficiency in Oracle/Windchill/Navigate and strong communication skills for leadership reviews.

Qualifications

• Bachelor’s degree in engineering or equivalent experience.
• 5+ years of relevant engineering experience, preferably in the appliance industry.
• Experience identifying, cross-referencing, and validating equivalent components.
• Experience with part qualifications and change management processes.
• Ability to interpret technical drawings and specifications.
• Demonstrated ability to quickly learn and navigate business systems (e.g., Oracle, Windchill).
• Strong communication skills, including presenting technical recommendations to leadership boards.
• Demonstrated ability to manage multiple projects simultaneously.
• Ability to manage complex technical reviews under tight timelines.
• Strong attention to detail with a focus on compliance and quality standards.
• Proficiency in GE Appliances systems (Oracle, Windchill, Navigate).

Responsibilities

• Review and approve PPAP submissions to ensure new parts meet form, fit, and function requirements as direct replacements.
• Analyze discontinued parts and evaluate potential substitutes using drawings, measurements, and compatibility assessments.
• Conduct technical reviews (averaging 60 reviews annually) and present recommendations to the Change Implementation Board.
• Test proposed replacement parts for compliance with specifications and performance standards.
• Ensure all recommended replacement parts meet GE Appliances quality and regulatory requirements.
• Serve as the primary technical point of contact for plants and sites on complex part-related issues.
• Build and maintain strong relationships with internal teams and suppliers to expedite issue resolution.
• Identify opportunities to consolidate parts to reduce inventory complexity and cost.

Skills

Bachelor’s degree in engineering

5+ years engineering experience

Identify & validate components

PPAP & Change management

Interpret technical drawings

Oracle experience

Windchill experience

Navigate experience

Strong communication

Project management

Education

Bachelor’s degree in engineering or equivalent experience

Tools

Oracle

Windchill

Navigate

Job description

At GE Appliances, a Haier company, we come together to make “good things, for life.”As the fastest-growing appliance company in the U.S., we’re powered by creators, thinkers and makers who believe that anything is possible and that there’s always a better way.We believe in the power of our people and in giving them the freedom to explore, discover and build good things, together.

The GE Appliances philosophy, backed by three simple commitments defines the way we work, invent, create, do business, and serve our communities:we come together,we always look for a better way,and we create possibilities.

Interested in joining us on our journey?

Location: Appliance Park - Louisville, KY (On-site)

The Service Engineer collaborates cross-functionally to ensure the continued availability of service parts when original components become unavailable or obsolete. This role validates alternate components, conducts technical reviews, and applies engineering expertise to maintain product performance and protect revenue. The Service Engineer also identifies opportunities to consolidate parts, optimizing inventory and reducing costs. Additionally, this role leads and supports projects through the GE Appliances NPI and Change Implementation Board (CIB) processes.

Position

Location

How You'll Create Possibilities

Key Responsibilities:

PPAP & Technical Reviews:

• Review and approve PPAP submissions to ensure new parts meet form, fit, and function requirements as direct replacements.
• Analyze discontinued parts and evaluate potential substitutes using drawings, measurements, and compatibility assessments.
• Conduct technical reviews (averaging 60 reviews annually) and present recommendations to the Change Implementation Board.

Testing & Validation:

• Test proposed replacement parts for compliance with specifications and performance standards.
• Ensure all recommended replacement parts meet GE Appliances quality and regulatory requirements.

Cross-Functional Collaboration:

• Serve as the primary technical point of contact for plants and sites on complex part-related issues.
• Build and maintain strong relationships with internal teams and suppliers to expedite issue resolution.

Inventory Optimization:

• Identify opportunities to consolidate parts to reduce inventory complexity and cost.

What You'll Bring to Our Team

Minimum Qualifications:

• Bachelor’s degree in engineering or equivalent experience.
• 5+ years of relevant engineering experience, preferably in the appliance industry.
• Experience identifying, cross-referencing, and validating equivalent components.
• Experience with part qualifications and change management processes.
• Ability to interpret technical drawings and specifications.
• Demonstrated ability to quickly learn and navigate business systems (e.g., Oracle, Windchill).
• Strong communication skills, including presenting technical recommendations to leadership boards.
• Demonstrated ability to manage multiple projects simultaneously.
• Ability to manage complex technical reviews under tight timelines.
• Strong attention to detail with a focus on compliance and quality standards.
• Proficiency in GE Appliances systems (Oracle, Windchill, Navigate).

Preferred Qualifications:

• 10+ years of relevant experience in engineering, preferably in the appliance industry.
• Working knowledge of GE Appliances internal processes (SPCF, PPAP, CIB/BCR).

Location: Appliance Park - Louisville, KY (On-site)

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Our Culture

Our work is centered on our People and Culture as reflected in our Zero Distance philosophy and we recognize the importance of reaffirming our commitment to inclusion and diversity (I&D). This underscores our commitment to fostering an environment where every individual feels valued, connected, and empowered to contribute, while positioning our organization to adapt seamlessly to the evolving needs of our workforce and communities.

This reflects our dedication to creating solutions that: Empower colleagues by fostering an environment where all voices are heard, valued, and encouraged to contribute. Strengthen communities where we live and work. Reinforce a culture of belonging, purpose, and engagement. Reflect the diversity of the communities we serve through our workforce, products, and practices.

By further embedding Zero Distance into our People and Culture framework, we will continue to build a deeply connected organization. We are cultivating a culture of engagement, belonging, and connection, because while attracting new talent remains a priority, retention is a cornerstone of our strategy.

GE Appliances is a trust-based organization. It is important we offer our employees the flexibility they need to do their best work while balancing the needs of the business and individuals. When you join GE Appliances, you will have the opportunity to work with your leader to create a flexible work arrangement that balances the needs of the individual, team, and organization.

GE Appliances is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE Appliances participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S

If you are an individual with a disability and need assistance or an accommodation to use our website or to apply, please send an e-mail [e-mail]