Service Technician

GE Appliances; Carolina (PR); On-site; USD 42,000 - 64,000; Full time

Job summary

GE Appliances, a Haier company, seeks a Service Technician to diagnose and repair major appliances in customers' homes across the USA, including Carolina, PR. This role reports to the Manager, Consumer Service Operations.

You will manage on-road service, complete invoices, stock and maintain the service van, and promote GE parts while delivering high-quality, safe service with strong customer focus. bilinguals encouraged.

Qualifications

• High school diploma or GED.
• Diagnose and repair major appliances.
• Valid driver’s license and EPA/state licenses.
• CFC certification or willingness to obtain.
• Master-level trade licenses may qualify.
• Bilingual, English/Spanish.
• Good communication skills.
• Self-directed and strong team player.
• Stable work history.
• Read and interpret wiring diagrams and schematics.
• Flexible hours including overtime.
• Ability to handle lifting up to 58 lbs and operate power tools.

Responsibilities

• Diagnose appliance issues and perform in-home repairs.
• Operate service van on assigned routes.
• Record repair details, complete invoices, and close calls.
• Maintain van inventory and PPE.
• Promote GE Appliances parts and accessories.
• Meet productivity and customer-satisfaction goals.
• Attend trainings and team meetings.
• Follow safety procedures at all times.
• Collaborate with managers and technicians as needed.

Skills

Diagnose & repair

Customer service

Bilingual English/Spanish

Self-directed

Team player

Stable work history

Read wiring diagrams

Flexible hours

Tool usage

Lifting 58 lbs

Education

GED

Appliance repair certification

Job description

At GE Appliances, a Haier company, we come together to make \u201Cgood things, for life.\u201D As the fastest-growing appliance company in the U.S., we’re powered by creators, thinkers and makers who believe that anything is possible and that there’s always a better way. We believe in the power of our people and in giving them the freedom to explore, discover and build good things, together. The GE Appliances philosophy, backed by three simple commitments defines the way we work, invent, create, do business, and serve our communities: we come together, we always look for a better way, and we create possibilities. Interested in joining us on our journey?

The Service Technician works under the direction of the Manager, Consumer Service Operations. Responsible for repairing major appliances to provide excellent consumer experience during after-sales in-home service. Position Service Technician Location USA, Carolina, PR

How You'll Create Possibilities

Conduct appliance diagnosis and in-home repairs, including sealed system (high-side) in consumer’s homes on GEA’s major appliances. Operate assigned service van through an assigned route to many repair locations as directed. Record all activities related to repairs, complete invoices and close calls upon completion of the service call. routes, and other activities. Maintain high level of skill and proficiency in appliance repair. Attend all training, meetings, and other events as required. Wear uniforms and maintain standards of personal grooming and appearance consistent with GE Appliances values. Manage maintenance and stock inventory of assigned service van. Operate van with unwavering attention utilizing methods from Defensive Driving and/or other Safety Programs. Promote and sell GE Appliances parts, accessories, including water filters, and other products. Meet productivity and efficiency goals as established. Maintain high levels of customer satisfaction through the delivery of high-quality service. Wear and/or use all appropriate company provided PPE safety equipment. Follow safety procedures and constant awareness for personal safety and safety of others. Prompt and regular attendance. Perform all other activities or tasks necessary to achieve the responsibilities of the position. Comply with all instructions and directives received that do not result clearly unfamiliar to the essential duties and responsibilities of the position. Perform any other jobs or projects required by Managers.

What You'll Bring to Our Team

REQUIRES QUALIFICATIONS:

• HS Diploma or General Education Degree (GED)
• Ability/experience diagnosing and repairing major appliances
• Have and maintain a valid state driver's license, EPA, State Department and Technician college’s license.
• Have CFC Certification or be willing to get it within a reasonable time.
• Applicants holding a master-level trade/occupational license(s), i.e. HVAC/Mechanical, Electrical, GC, Plumbing may be used to qualify.
• Bilingual, English/Spanish
• Proven good communication skills
• Self-directed and solid team player
• Have a verifiable, stable work history
• Read and interpret wiring diagrams, schematics and other service information.
• Flexibility to work variable and flexible hours, including overtime.
• Ability to deescalate situations and rebuild customer confidence in our products.
• Ability to use a wide range of hand tools, power tools, and vibratory tools.
• Ability to perform the essential functions of the position, with or without accommodation, including, but not limited to: Ability to sit and drive for extended periods of time in a service van.
• Ability to step up, into, and out of a van and sit for extended periods of time.
• Ability to use often powered hand tools and occasional use of vibratory tools/equipment.
• Ability to handle and lift parts or materials min. of 58 lbs., carrying 32 lbs., and pushing/pulling 28 lbf. is required.
• Constantly sitting, bending, grasping, pinching, fine motor dexterity, driving a motor vehicle (forklift/service van).
• Frequently standing, walking, reaching shoulder level, reaching at waist level, reaching at floor level, stooping, squatting, and pushing/pulling.
• Occasionally reaching overhead, reaching at knee, crouching, kneeling, climbing stairs/ladders, pivoting, and twisting.

DESIRED QUALIFICATIONS

• 2+years of appliance repair experience is preferred
• Certification in appliance repair or AAS degree preferred

Our Culture

Our work is centered on our People and Culture as reflected in our Zero Distance philosophy and we recognize the importance of reaffirming our commitment to inclusion and diversity (I&D). This underscores our commitment to fostering an environment where every individual feels valued, connected, and empowered to contribute, while positioning our organization to adapt seamlessly to the evolving needs of our workforce and communities. This reflects our dedication to creating solutions that: Empower colleagues by fostering an environment where all voices are heard, valued, and encouraged to contribute. Strengthen communities where we live and work. Reinforce a culture of belonging, purpose, and engagement. Reflect the diversity of the communities we serve through our workforce, products, and practices. By further embedding Zero Distance into our People and Culture framework, we will continue to build a deeply connected organization. We are cultivating a culture of engagement, belonging, and connection, because while attracting new talent remains a priority, retention is a cornerstone of our strategy. GE Appliances is a trust-based organization. It is important we offer our employees the flexibility they need to do their best work while balancing the needs of the business and individuals. When you join GE Appliances, you will have the opportunity to work with your leader to create a flexible work arrangement that balances the needs of the individual, team, and organization. GE Appliances is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE Appliances participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S If you are an individual with a disability and need assistance or an accommodation to use our website or to apply, please send an e-mail to [e-mail] GE Appliances, a Haier company, is more than a place to work. We imagine, design and build some of the world's best appliances. Our people strive to improve themselves, the company and the community—building challenging and rewarding careers along the way.