Senior Service Manager, Heavy Equipment Operations

Bejac Corporation; Chehalis (WA); On-site; USD 70,000 - 85,000; Full time

Benefits offered by this job

Health insurance

401(k)

401(k) matching

Dental insurance

Employee assistance program

Tuition reimbursement

Vision insurance

Job summary

Bejac Corporation, a family-owned heavy equipment dealer with locations across the western U.S., seeks an experienced Service Manager to lead our shop team at one location in the western region. Under the Director of Service, you will manage service staff, control labor costs, develop training and evaluation programs, and expand service capabilities.

You will review repairs for quality and invoicing accuracy, follow up on customer satisfaction, and collaborate with the Corporate Service Manager

Qualifications

• Bachelor’s degree or five years related experience and/or training; or equivalent combination of education and experience.

Responsibilities

• Manage service workforce, monitor labor costs, and improve labor efficiency.
• Develop an employee development, training, and evaluation program.
• Expand service capabilities.
• Review finished repairs for quality and invoicing for accuracy.
• Follow-up with customers as to the satisfaction of repair.
• Work with the Corporate Service Manager to maintain an accurate P&L for the department.
• Other areas of responsibility related to service manager as deemed appropriate.
• Other duties, as requested.

Education

Bachelor’s degree (B.A.) or five years related experience

Job description

Bejac Corporation, a family-owned heavy equipment dealer with locations across the western U.S., seeks an experienced Service Manager to lead our shop team at one location in the western region. Under the Director of Service, you will manage service staff, control labor costs, develop training and evaluation programs, and expand service capabilities.

You will review repairs for quality and invoicing accuracy, follow up on customer satisfaction, and collaborate with the Corporate Service Manager