Senior Service Manager – Fire & Security Operations (Cincinnati)

Koorsen Fire & Security; Hazelwood (OH); On-site; USD 65,000 - 90,000; Full time

Job summary

Koorsen Fire & Security seeks an experienced Service Manager - Security to lead field operations in the Cincinnati, OH area, overseeing technicians, coordinating schedules, and upholding safety standards for top‑tier customer service. This role requires 4–8+ years of technician/operations experience with Fire Life Safety, plus strong communication, licensing/certifications, and a valid driver’s license.

You’ll manage payroll, PTO, and staff development within a supportive team focused on safety

Qualifications

• 4-8+ years technician/operations experience; Fire Life Safety preferred.
• Pass drug and background screenings.
• Strong written and verbal communication skills.
• Able to meet state licensing requirements and/or vendor certifications.
• Valid driver's license.

Responsibilities

• Provide daily operational support to technicians, sales staff, office staff, leadership, and customers for assigned disciplines.
• Interact with customers, vendors, and co-workers in a professional manner.
• Must be organized and able to exercise effective time management skills to prioritize workload.
• Open willingness to continual learning.
• Must be able to source, understand, and interpret industry codes and standards.
• Ensure staff is participating in Koorsen and vendor-approved training.
• Coordinate staffing to cover assignments as needed.
• Review all completed technician paperwork for accuracy and process following workflow guidelines.
• Complete performance reviews and develop team members.
• Manage payroll, PTO, and discipline processes using company-approved platforms.
• Demonstrate an understanding of and follow all safety regulations and practices.
• Follow all Koorsen policies, procedures, and core values.
• Any other duties deemed appropriate by management.

Skills

Communication skills

Leadership

Time management

Safety compliance

Field experience

Job description

Koorsen Fire & Security seeks an experienced Service Manager - Security to lead field operations in the Cincinnati, OH area, overseeing technicians, coordinating schedules, and upholding safety standards for top‑tier customer service. This role requires 4–8+ years of technician/operations experience with Fire Life Safety, plus strong communication, licensing/certifications, and a valid driver’s license.

You’ll manage payroll, PTO, and staff development within a supportive team focused on safety