Security Services Manager - Career Growth & Benefits

Koorsen Fire and Security; Blue Ash (OH); On-site; USD 75,000 - 95,000; Full time

Job summary

Koorsen Fire and Security in Cincinnati, OH seeks a Service Manager - Security to lead field operations, coordinate technicians and sales staff, and ensure adherence to codes and company policies. You will manage staffing, review technician paperwork, and coach team members for performance and safety.

The ideal candidate has 4–8+ years in field service or operations, strong communication, and the ability to meet licensing or vendor certifications.

Qualifications

• 4-8+ years previous technician and/or operations experience; Fire Life Safety preferred.
• Pass drug and background screenings
• Strong written and verbal communication skills
• Able to meet state licensing requirements and/or vendor certifications
• Valid driver’s license

Responsibilities

• Provide daily operational support to technicians, sales staff, office staff, leadership, and customers for assigned disciplines.
• Interact with customers, vendors, and co-workers in a professional manner.
• Must be organized and able to exercise effective time management skills to prioritize workload.
• Open willingness to continual learning
• Must be able to source, understand, and interpret industry codes and standards.
• Ensure staff is participating in all Koorsen and vendor-approved training.
• Coordinate staffing to cover assignments as needed.
• Review all completed technician paperwork for accuracy and process following workflow guidelines.
• Complete performance reviews and develop team members.
• Manage payroll, PTO, and discipline processes using company-approved platforms.
• Demonstrate an understanding of and follow all safety regulations and practices.
• Follow all Koorsen policies, procedures, and core values.
• Any other duties deemed appropriate by management.

Skills

Experience 4-8 yrs

Communication skills

Education

Licensing/certifications

Job description

Koorsen Fire and Security in Cincinnati, OH seeks a Service Manager - Security to lead field operations, coordinate technicians and sales staff, and ensure adherence to codes and company policies. You will manage staffing, review technician paperwork, and coach team members for performance and safety.

The ideal candidate has 4–8+ years in field service or operations, strong communication, and the ability to meet licensing or vendor certifications.