Senior Service Manager - 3400 Avenue of the Arts

Aimco; Costa Mesa (CA); On-site; USD 100,000 - 120,000; Full time

Job summary

A leading property management company is seeking a Senior Maintenance Manager for their Costa Mesa location. This role involves leading a maintenance team, managing property upkeep, and ensuring compliance with regulations. The ideal candidate will have extensive experience in maintenance and facilities management, along with strong leadership skills. Competitive salary and bonus opportunities are offered, making this a rewarding position for the right individual.

Benefits

Quarterly Customer Service Satisfaction Bonuses

Apartment Benefit option available

Qualifications

• At least 5 years of experience with technical maintenance and facilities management.
• 3-5 years of experience leading a team in customer service and asset maintenance.
• Ability to work a flexible schedule including evenings and weekends.

Responsibilities

• Lead and develop a team of 3 direct reports.
• Manage all aspects of property maintenance, including vendor relationships.
• Communicate property maintenance and capital needs to management.

Skills

Technical maintenance

Facilities management

Customer service

Job description

We are hiring a Senior Maintenance Manager for our property in the Costa Mesa, CA area!

Service / Maintenance Managers make our apartment communities a great place to live. We take pride in the appearance and maintenance of our communities, and our residents tell us this is one of the most important reasons they choose to call us home.

AIR Communities uses industry-leading technology for a modern approach to maintenance so our Maintenance Teams can help as many residents as possible each day. Whether you are turning an apartment to create the perfect move-in experience for new residents or resolving service requests to ensure that our current residents feel at home, every day is filled with new challenges.

Where You Will Work

What We Offer

AIR offers attractive compensation packages that reward performance including:

• Expected pay rate of $100,000– $120,000 annually + 15% target bonus opportunity. You will be provided a pay rate that is in line with your skills and experience as they relate to the requirements of the job.
• Quarterly Customer Service Satisfaction Bonuses. Service Managers who excel at consistently providing positive resident experiences can earn up to $1,500 per quarter.
• An Apartment Benefit option is available to live on-site at the community you are working. The market rent is included as additional income to your base salary and automatically applied to 100% of the rent cost. Income taxes apply to 80% of the rent cost, as it is considered taxable income. The unit will be selected and approved by Operations leadership based on availability. (Certain exclusions apply; specific unit is based on availability and must be approved by operations leadership, and an application is required).
• Additional benefits listed below.

What You Will Do

• Lead and develop a team of 3 direct reports.
• Provide exemplary service to residents and team members.
• Manage all aspects of property maintenance, including vendor relationships, service staff, preventative maintenance, apartment turns, and resident service requests.
• Communicate property maintenance and capital needs to management and ensure they are addressed.
• Ensure property follows AIR operating procedures/guidelines, regulations, and other compliance matters, including those related to Environmental Health & Safety.
• Manage budget efficiently to maximize return on investment while maintaining the highest level of quality and customer service.

Qualifications

What You Have

• At least 5 years of experience with technical maintenance and facilities management, ideally in property management or a similar industry (hospitality, retail, restaurants, etc.).
• 3-5 years of experience leading a team in customer service and asset maintenance.
• A reliable mode of transportation.
• Ability to work a flexible schedule including evenings, weekends, 7-day work weeks (depending on community needs and seasonality), and on-call shifts (at least one week a month).
• Comfort with physical activity, as you must be able and willing to move heavy equipment and machinery.
• Ability to read, write, and speak English.