Senior Service Engineer IS - ServiceNow

Providence Health & Services; Remote; USD 80,000 - 100,000; Full time

Job summary

A leading healthcare provider in Texas is seeking a Service Engineer to enhance service quality across technical teams. This role focuses on designing innovative solutions within the ServiceNow platform, ensuring a strategic approach to service delivery. Candidates should have a Bachelor's degree in a related field and at least 5 years of experience. The ideal candidate possesses strong automation and problem-solving skills. This position offers the flexibility of remote work within specific Texas regions.

Benefits

Comprehensive benefits package

401(k) retirement plan with employer matching

Flexible scheduling options

Qualifications

• 5+ years of related experience in relevant fields.
• Experience in automation, deployment, and service architectures.
• Ability to troubleshoot complex issues and make impactful improvements.

Responsibilities

• Define and drive the ServiceNow vision and roadmap.
• Collaborate with teams to drive initiatives for KPIs.
• Own problems end-to-end while ensuring service quality.

Skills

Automation expertise

N-tier solutions

Resilience modeling

Problem-solving skills

Experience with ServiceNow

Education

Bachelor's Degree in Computer Engineering, Computer Science, or related field

Job description

Description

Providence caregivers are not simply valued - they're invaluable. Join our team at Enterprise Information Services and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Role Overview

Be the backbone of service excellence! As a Service Engineer, you'll partner with developers, testers, and program managers early in the development process to design, operate, and continuously improve large-scale services that empower IS, non-IS, and clinical caregivers. You will define the ServiceNow vision and roadmap, leveraging your technical expertise to provide strategic guidance to stakeholders and drive initiatives that achieve KPIs for quality, cost efficiency, and caregiver satisfaction. From advising on requirements and best practices to engineering resilient, secure, and high-performance solutions, you'll own problems end-to-end-solving them once and for all. You'll drive innovation, optimize resources, and contribute to disaster recovery readiness, while ensuring every release is predictable, reliable, and high-quality. If you thrive on troubleshooting complex issues, designing scalable systems, and making a measurable impact on caregiver experience, this is your opportunity to lead from the from the front!

Virtual Work Availability

Providence supports 100% virtual work for residents located in the following States:

• Alaska
• Washington
• Oregon
• Montana
• California
• Texas: Lubbock (within 65 miles)
• Texas: Levelland (within 65 miles)
• Texas: Plainview (within 65 miles)

Required Qualifications

• Bachelor's Degree: Computer Engineering, Computer Science, Mathematics, Engineering -OR- a combination of equivalent education and experience
• 5 or more years of related experience
• Experience in automation, specifically related to deployment, recovery, or other manual processes
• Experience with n-tier solutions
• Experience with resilience modeling (failure mode analysis) and ability to simulate service outages for point solutions (automated) and platforms (manually)
• Experience influencing software engineering team members in translating customer and technical requirements into service architecture to meet Quality of Service Expectations
• Experience leading and representing the Service in backlog discussions and standups to establish appropriate prioritization of Live Site requirements
• Experience leveraging data and metrics to drive behavior, process, and priority decisions
• Experience using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
• Experience in problem solving using systematic procedures and investigating problems utilizing root cause analysis

Preferred Qualifications

• Experience in a Healthcare environment
• 5 or more years of back-end ServiceNow experience
• Incorporating best practices and standards into designs for high-performance, manageable services
• Expertise in diagnosing and resolving complex, unexpected service issues
• Ownership of problems end-to-end, applying root cause analysis and delivering permanent solutions
• Skill in analyzing KPIs, usage scenarios, and feature releases to recommend capacity requirements
• Ensuring reliability, resilience, and security of production solutions

Salary Range by Location

• AK: Anchorage: Min: $61.31, Max: $104.39
• AK: Kodiak, Seward, Valdez: Min: $63.91, Max: $108.82
• California: Humboldt: Min: $63.91, Max: $108.82
• California: Northern California - Except Humboldt: Min: $71.70, Max: $122.09
• California: Southern California: Min: $63.91, Max: $108.82
• Montana: Except Great Falls: Min: $49.36, Max: $84.05
• Montana: Great Falls: Min: $46.76, Max: $79.62
• Oregon: Non-Portland Service Area: Min: $57.16, Max: $97.32
• Oregon: Portland Service Area: Min: $61.31, Max: $104.39
• Texas - Lubbock, Levelland, Plainview: Min: $46.76, Max: $79.62
• Washington: Western: Min: $63.91, Max: $108.82
• Washington: Southwest - Olympia, Centralia: Min: $61.31, Max: $104.39
• Washington: Clark County: Min: $61.31, Max: $104.39
• Washington: Eastern: Min: $54.56, Max: $92.89
• Washington: Southeast: Min: $57.16, Max: $97.32

Why Join Providence?

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.

About Providence

At Providence, our strength lies in Our Promise of "Know me, care for me, ease my way." Working at our family of organizations means that regardless of your role, we'll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.

Posted are the minimum and the maximum wage rates on the wage range for this position. The successful candidate's placement on the wage range for this position will be determined based upon relevant job experience and other applicable factors. These amounts are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits.

Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Requsition ID

416067

Company

Providence Jobs

Job Category

Development/Engineering

Job Function

Information Technology

Job Schedule

Full time

Job Shift

Multiple shifts available

Career Track

Business Professional

Department

4011 SS IS ESI ENG PLATFORM

Address

WA Renton 1801 Lind Ave SW

Work Location

Providence Valley Office Park-Renton

Workplace Type

Remote

Pay Range

$See Posting - $See Posting

The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.