Senior Service Engineer IS, M365 Admin, SharePoint *Virtual*

Providence Health & Services; Renton (WA); Remote; USD 80,000 - 100,000; Full time

Job summary

A healthcare provider is seeking a Senior Service Engineer IS to enhance and maintain large-scale services. Applicants should have a Bachelor's degree and 5+ years of experience, particularly in automation and Microsoft 365 administration. The role supports 100% virtual work for residents in specified states. Excellent benefits are offered to ensure well-being and financial security.

Benefits

Best-in-class benefits

Support for staying well

Professional growth opportunities

Qualifications

• 5 or more years of related experience.
• Experience in automation related to deployment and recovery.
• Ability to influence software engineering teams.

Responsibilities

• Design, operate, and improve large-scale services.
• Support security and governance in a complex environment.
• Engage in backlog discussions to prioritize Live Site requirements.

Skills

Automation experience

Experience with n-tier solutions

Influencing software engineering

Resilience modeling

Problem solving

Education

Bachelor's Degree in Computer Engineering or related field

Tools

PowerShell

Azure Runbooks

SharePoint

Job description

Overview

Senior Service Engineer IS

Service Engineers work in partnership with caregivers, testers, and program managers, (typically early in the development process) to design, operate, grow, and improve large-scale, computer-based services offered to IS, non-IS and clinical caregivers. Their technical skills are on par with their Development, Test, and Program Management counterparts. We build tools to service a large Microsoft Tenant to support security, self-service and governance of a complex environment.

Providence caregivers are not simply valued – they’re invaluable. Join our team at Enterprise Information Services and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we Providence know that to inspire and retain the best people, we must empower them.

Providence supports 100% virtual work for residents located in the following areas:

• Alaska
• Washington
• Oregon
• Montana
• California
• Texas: Lubbock
• Texas: Levelland
• Texas: Plainview

Required Qualifications

• Bachelor's Degree in Computer Engineering, Computer Science, Mathematics, Engineering -OR- a combination of equivalent education and experience
• 5 or more years of related experience
• Experience in automation, specifically related to deployment, recovery, or other manual processes
• Experience with n-tier solutions
• Experience influencing software engineering team members in translating customer and technical requirements into service architecture to meet Quality of Service Expectations
• Experience with resilience modeling (failure mode analysis) and ability to simulate service outages for point solutions (automated) and platforms (manually)
• Experience leading and representing the Service in backlog discussions and standups to establish appropriate prioritization of Live Site requirements
• Experience leveraging data and metrics to drive behavior, process, and priority decisions
• Experience using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
• Experience in problem solving using systematic procedures and investigating problems utilizing root cause analysis

Preferred Qualifications

• 5 or more years of experience working in a Service Engineer role specifically focused on Microsoft 365 Administration and SharePoint
• Experience designing, developing or maintaining self service solutions
• Experience with PowerShell and Azure Runbooks
• Advanced Experience with SharePoint Design and Governance
• Experience using data, logic and root cause analysis to drive decisions and solve problems
• Experience with SharePoint Online (O365) Admin
• Experience in a Healthcare environment

Salary Range by Location

• AK: Anchorage: Min: $61.31, Max: $104.39
• AK: Kodiak, Seward, Valdez: Min: $63.91, Max: $108.82
• California: Humboldt: Min: $63.91, Max: $108.82
• California: Northern California - Except Humboldt: Min: $71.70, Max: $122.09
• California: Southern California: Min: $63.91, Max: $108.82
• Montana: Except Great Falls: Min: $49.36, Max: $84.05
• Montana: Great Falls: Min: $46.76, Max: $79.62
• Oregon: Non-Portland Service Area: Min: $57.16, Max: $97.32
• Oregon: Portland Service Area: Min: $61.31, Max: $104.39
• Texas – Lubbock, Levelland, Plainview: Min: $46.76, Max: $79.62
• Washington: Western: Min: $63.91, Max: $108.82
• Washington: Southwest - Olympia, Centralia: Min: $61.31, Max: $104.39
• Washington: Clark County: Min: $61.31, Max: $104.39
• Washington: Eastern: Min: $54.56, Max: $92.89
• Washington: Southeastern: Min: $57.16, Max: $97.32

Why Join Providence?

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.