Senior Service Engineer IS, M365 Admin, SharePoint *Virtual*

Providence Health & Services; Los Angeles (CA); Remote; USD 60,000 - 80,000; Full time

Job summary

A healthcare provider is seeking a Senior Service Engineer IS to enhance large-scale services for caregivers. The role demands strong technical skills in automation and service architecture aimed at innovation. The ideal candidate should possess substantial experience in Microsoft 365 and SharePoint, along with exemplary problem-solving capabilities. The position supports virtual work across multiple states, including California.

Benefits

Best-in-class benefits

Support for professional growth

Focus on community care

Qualifications

• 5 or more years of related experience.
• Experience influencing engineering team members.
• Experience in healthcare environment preferred.

Responsibilities

• Design, operate, grow, and improve large-scale services.
• Lead Service discussions for prioritizing Live Site requirements.
• Utilize root cause analysis to investigate problems.

Skills

Automation

N-tier solutions

Resilience modeling

Problem solving

Data-driven decision-making

Education

Bachelor's Degree in Computer Engineering/Science

Tools

PowerShell

Azure Runbooks

SharePoint

Job description

Description

Senior Service Engineer IS

Service Engineers work in partnership with caregivers, testers, and program managers, (typically early in the development process) to design, operate, grow, and improve large-scale, computer-based services offered to IS, non-IS and clinical caregivers. Their technical skills are on par with their Development, Test, and Program Management counterparts. We build tools to service a large Microsoft Tenant to support security, self-service and governance of a complex environment.

Providence caregivers are not simply valued - they're invaluable. Join our team at Enterprise Information Services and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we Providence know that to inspire and retain the best people, we must empower them.

Providence supports 100% virtual work for residents located in the following areas:

• Alaska
• Washington
• Oregon
• Montana
• California
• Texas: Lubbock
• Texas: Levelland
• Texas: Plainview

Required qualifications:

• Bachelor's Degree in Computer Engineering, Computer Science, Mathematics, Engineering -OR- a combination of equivalent education and experience
• 5 or more years of related experience
• Experience in automation, specifically related to deployment, recovery, or other manual processes
• Experience with n-tier solutions
• Experience influencing software engineering team members in translating customer and technical requirements into service architecture to meet Quality of Service Expectations
• Experience with resilience modeling (failure mode analysis) and ability to simulate service outages for point solutions (automated) and platforms (manually)
• Experience leading and representing the Service in backlog discussions and standups to establish appropriate prioritization of Live Site requirements
• Experience leveraging data and metrics to drive behavior, process, and priority decisions
• Experience using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
• Experience in problem solving using systematic procedures and investigating problems utilizing root cause analysis

Preferred qualifications:

• 5 or more years of experience working in a Service Engineer role specifically focused on Microsoft 365 Administration and SharePoint
• Experience designing, developing or maintaining self service solutions
• Experience with PowerShell and Azure Runbooks
• Advanced Experience with SharePoint Design and Governance
• Experience using data, logic and root cause analysis to drive decisions and solve problems
• Experience with SharePoint Online (O365) Admin
• Experience in a Healthcare environment

Salary Range by Location:

• AK: Anchorage: Min: $61.31, Max: $104.39
• AK: Kodiak, Seward, Valdez: Min: $63.91, Max: $108.82
• California: Humboldt: Min: $63.91, Max: $108.82
• California: Northern California - Except Humboldt: Min: $71.70, Max: $122.09
• California: Southern California: Min: $63.91, Max: $108.82
• Montana: Except Great Falls: Min: $49.36, Max: $84.05
• Montana: Great Falls: Min: $46.76, Max: $79.62
• Oregon: Non-Portland Service Area: Min: $57.16, Max: $97.32
• Oregon: Portland Service Area: Min: $61.31, Max: $104.39
• Texas - Lubbock, Levelland, Plainview: Min: $46.76, Max: $79.62
• Washington: Western: Min: $63.91, Max: $108.82
• Washington: Southwest - Olympia, Centralia: Min: $61.31, Max: $104.39
• Washington: Clark County: Min: $61.31, Max: $104.39
• Washington: Eastern: Min: $54.56, Max: $92.89
• Washington: Southeastern: Min: $57.16, Max: $97.32

Why Join Providence?

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.

About Providence

At Providence, our strength lies in Our Promise of