Senior Service Engineer

Crow Holdings; Dallas (TX); On-site; USD 118,000 - 205,000; Full time

Job summary

A leading company in real estate seeks a Senior Service Engineer to provide comprehensive technical support across its business units. The ideal candidate will deliver exceptional customer service while addressing desktop support and system management needs. This role requires advanced knowledge of operating systems and strong communication skills, aimed at ensuring user satisfaction and operational efficiency.

Qualifications

• 5+ years of experience with desktop and end user support.
• Advanced proficiency in configuring and supporting MS Windows and various applications.
• Familiarity with network technologies is a strong plus.

Responsibilities

• Provide Tier 1 and Tier 2 desktop/system support for regional offices.
• Deploy user computers and manage IT Service Management software.
• Support various business applications including antivirus.

Skills

Customer service

Technical support

Communication

Problem-solving

Education

Bachelor’s degree in computer science or related field

Tools

MS Windows 10

Microsoft Office

Active Directory

Citrix

Antivirus software

Mobile Devices

Job description

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Position Summary

Crow Holdings seeks a Senior Service Engineer to provide technical support to all business units. An ideal candidate is expected to be proficient with current systems and demonstrate the initiative to learn new technologies as they become available.

Primary Responsibilities

• Provide great customer service and demonstrate professionalism when working with end-users
• Provide Tier 1 and Tier 2 desktop/system support for regional offices located on the west coast
• Provide Tier 1 and Tier 2 desktop/system remote support for users in other offices around the country
• Deploy user computers
• Install, configure and update operating systems
• Configure and manage printers
• Support Cisco desk phones, voicemail and mobile device connectivity
• Install, configure and support various business applications, including antivirus and security
• Log incidents and resolutions in the IT Service Management software
  
  

Desired Skills & Experience

• Bachelor’s degree in computer science or related field or equivalent combination of education/experience. Microsoft and Technology Certifications are a strong plus
• 5+ years of experience with desktop and end user support
• Advanced proficiency in MS Windows operating systems, including installation and configuration of hardware and software for laptops, desktops, and peripheral devices
• Experience with the following technologies:
• MS Windows 10 required
• Applications: MS-Office (Recent Versions), Office 365, Adobe PDF
• Active Directory: Computers and Users (User management & PW procedures)
• Terminal Services/Remote Access: Citrix/MS-RDS
• Antivirus software
• Mobile Devices: iPhone/iPad/MS-Surface
• Familiarity with network technologies is a strong plus
• Polished, professional presence with excellent communication and customer service skills
• Confidential, empathetic and diplomatic in all interactions; demonstrates flexibility and good instincts
• Ability to support users in-person and remotely via phone and remote access

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

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