Senior Service Documentation Specialist

Nilfisk; United States; Remote; USD 70,000 - 90,000; Full time

Job summary

A leading cleaning solutions company is seeking a Senior Service Documentation Specialist to create and manage high-quality service documentation. You will collaborate with various teams to ensure documentation accuracy and compliance with industry standards. The ideal candidate has a Bachelor's degree and at least 3 years of experience in technical writing. This role offers opportunities for professional growth while contributing to a cleaner future.

Qualifications

• 3+ years of experience in technical writing or service documentation.
• Ability to interpret engineering drawings and technical data.
• Familiarity with MRP and engineering systems like SAP and PTC tools is preferable.

Responsibilities

• Create and maintain service documentation and technical bulletins.
• Collaborate with teams to gather and verify technical information.
• Conduct quality reviews and audits for documentation accuracy.

Skills

Fluency in English (written and spoken)

Team player

Technical insight/flair

Good command of MS Office (Excel)

Customer service minded

Education

Bachelor’s degree in Technical Communication, Engineering, or related field

Tools

Documentation tools (content management systems)

Structured authoring and illustration tools

Job description

Job Identification

Job Title: Senior Service Documentation Specialist

Department: Parts Management & Technical Support

Job Purpose

The Senior Service Documentation Specialist is responsible for creating, managing, and maintaining high-quality service documentation, including service documentations as exploded view drawings and part lists, technical bulletins, and troubleshooting guides. This role ensures that all documentation is accurate, clear, and compliant with company standards and industry regulations, supporting internal and external service teams and enhancing customer satisfaction.

Key Accountabilities / Responsibilities

• Participate in development projects and create and maintain service documentation, maintenance procedures, and technical bulletins.
• Collaborate with engineering, product development, and service teams to gather and verify technical information.
• Ensure documentation meets internal standards, regulatory requirements, and safety guidelines.
• Manage document lifecycle, including version control and engineering change updates.
• Implement structured authoring practices and maintain content in documentation systems.
• Support digital documentation initiatives, including interactive and online manuals.
• Conduct quality reviews and audits of documentation for accuracy and usability.

Key Success Factors

• Delivery of accurate, user-friendly documentation on time in development projects
• Compliance with industry standards and safety regulations.
• Positive feedback from internal stakeholders and end-users.
• Effective collaboration across departments.
• Continuous improvement in documentation processes and tools.
• Participate in improvements projects such as new software, tools, processes, and way of working

Required Minimum Qualifications

• Bachelor’s degree in Technical Communication, Engineering, or related field (or equivalent experience).
• 3+ years of experience in technical writing or service documentation.
• Proficiency in documentation tools as content management systems.
• Familiarity with structured authoring and illustration tools.
• Ability to interpret engineering drawings and technical data.

Competency

• Fluency in English (written and spoken)
• Team player - You enjoy working with diverse people around the globe.
• Do-er, you are biased toward action and embrace an agile way of working.
• Technical insight/flair
• Good command of MS Office (Excel in particular)
• Systematic, structured and ability to handle large data quantities.
• Handle simultaneous tasks without losing the overview.
• Customer service minded.
• Process oriented.
• Effective collaboration/communication in a global context.
• Basic Knowledge MRP and engineering system. Preferable but not required SAP and PTC tools like PDMLink.

Let’s create a cleaner future together

Cleaning has emerged as a key contributor to health and safety, sparked by technology and innovation. At Nilfisk we are a driving force in this development. Being part of Nilfisk means thinking outside of the box, bringing your inspiring ideas to life, sharing the results, and learning from your setbacks. We believe that diversity is our greatest strength – as we achieve the best results from a wide variety of views and approaches. At Nilfisk, you have the freedom to be yourself and express your opinions. Nilfisk is firmly committed to growth and sustainability in everything we do. You will be empowered in your role as you collaborate with passionate colleagues on a quest to create a cleaner future.

Are you ready to make a change for a cleaner future?

We embrace diversity and equality with an environment of inclusion. We encourage everyone to apply for the position, regardless of origin, race, ethnicity, religion, physical or mental ability, gender, gender-identity or expression, sexual orientation, and age.

Equal Employment Opportunity

Nilfisk is an equal opportunities employer and welcomes applications from all qualified candidates.