Senior Service Desk Technician

Revolution Medicines; United States; Hybrid; USD 106,000 - 132,000; Full time

Job summary

Revolution Medicines is seeking a Senior Desktop Technician to deliver a seamless end-user computing experience in a hybrid enterprise. You will provide Tier II/III support for Windows/Mac devices, manage identity and access through Azure AD, and administer Microsoft 365, Egnyte, Smartsheets, and Confluence while mentoring junior staff.

You will partner with infrastructure, security, and network teams, create user guides, and help drive continuous service improvement.

Qualifications

• 3+ years in desktop support in a medium-to-large enterprise.
• Strong experience with Hybrid Active Directory / Azure AD.
• Proficient with Microsoft 365 (Exchange Online, Teams, OneDrive).
• Experience managing endpoints through Intune and JAMF.
• Ability to explain technical concepts to non-technical users.
• Experience creating user guides or training materials.
• Working knowledge of Windows and MacOS environments and security basics.

Responsibilities

• Provide Tier II/III end-user device support and issue resolution.
• Lead complex troubleshooting for hardware, software, and access issues.
• Administer Microsoft 365 services and related platforms.
• Support identity and access services via Azure SSO and MDM.
• Maintain asset records and lifecycle management.
• Mentor junior technicians and create documentation for best practices.

Skills

3+ years experience

Hybrid AD / Azure AD

Microsoft 365 Suite

Intune & JAMF

Problem solving

Communication skills

Documentation skills

Windows & MacOS

Remote support tools

Team collaboration

Tools

Intune

JAMF

Microsoft 365 Admin

Active Directory

Job description

Revolution Medicines is a global, commercial-state oncology company dedicated to discovering, developing and delivering innovative medicines for patients with RAS-addicted cancers. Leveraging its differentiated RAS(ON) tri-complex inhibitor platform, the company is advancing a broad, integrated portfolio of oral RAS(ON) inhibitors designed to directly target the active, cancer-driving state of RAS.Founded on rigorous scientific inquiry and a willingness to challenge long-held assumptions, Revolution Medicines is committed to changing the trajectory of disease for patients with RAS-addicted cancers worldwide.

Our people are united by a shared way of working: follow the science, challenge assumptions, act with urgency and hold ourselves to a high standard of rigor—all in service of patients.

The Opportunity:

We are looking for a Senior Desktop Technician who will be responsible for delivering seamless and secure end-user computing experience across a hybrid enterprise environment. This role blends advanced technical troubleshooting, ServiceNow administration, and cross-functional collaboration with a strong emphasis on mentoring and continuous service improvement. The ideal candidate will thrive in a fast-paced, evolving IT landscape and demonstrate a passion for operational excellence and user satisfaction.

As a key member of the IT team in the IS department, you will make significant contributions to our team with accountability for the following:

• Provide Tier II/Tier III support for end-user devices, operating systems (Windows/Mac), and enterprise applications.

• Lead complex troubleshooting efforts related to hardware, software, user access, and performance issues.

• Administer and support platforms such as Microsoft 365 (Exchange, Teams, OneDrive,), Egnyte, Smartsheets, DocuSign, Confluence.

• Support identity and access services through Azure SSO, SCIM, and MDM.

• Maintain accurate asset records and participate in lifecycle management initiatives.

• Act as a technical mentor and escalation point for junior technicians and helpdesk staff.

• Create and maintain documentation, guides, and best practices for internal use.

• Work closely with infrastructure, network, and security teams on cross-functional initiatives.

• Participate in desktop solution lifecycle management, including image creation, patching, deployment, and automation scripting.

• Rapidly acquire proficiency in new systems, tools, and platforms.

• Participate in rollouts and pilot testing of new applications, hardware, or infrastructure.

• Balance multiple competing tasks and priorities effectively.

Required Skills, Experience and Education:

• 3+ years of experience in desktop support or end-user computing roles within a medium-to-large enterprise.

• Strong hands-on experience with Hybrid Active Directory / Azure AD.

• Knowledge of Microsoft 365 Suite, especially Exchange Online, Teams, OneDrive, and applications.

• Experience managing endpoints through Intune and JAMF.

• Strong analytical and problem-solving skills with proven experience handling escalated technical issues.

• Excellent verbal and written communication skills; able to explain technical concepts to non-technical users.

• Experience creating user guides, documentation, or training materials for technical audiences.

• Working knowledge of Windows and MacOS environments, network protocols, cybersecurity best practices, and remote support tools.

• Ability to work both independently and as part of a collaborative, cross-functional team.

Preferred Skills:

• Basic scripting experience (PowerShell, Python, or similar).

• Understanding of security and network fundamentals (VPN, firewalls, endpoint protection, VLANs).

• Initiative and enthusiasm for continuous service improvement.

• Strong organizational and time management skills.

• IT certifications such as CompTIA A+/Network+/Security+, Microsoft 365, or Azure Fundamentals.

#LI-YG1 #LI-Remote

The base pay salary range for this full-time position for candidates working onsite at our headquarters in Redwood City, CA is listed below. The range displayed on each job posting is intended to be the base pay salary range for an individual working onsite in Redwood City and will be adjusted for the local market a candidate is based in. Our base pay salary ranges are determined by role, level, and location. Individual base pay salary is determined by multiple factors, including job-related skills, experience, market dynamics, and relevant education or training.

Please note that base pay salary range is one part of the overall total rewards program at RevMed, which includes competitive cash compensation, robust equity awards, strong benefits, and significant learning and development opportunities.

Revolution Medicines is an equal opportunity employer and prohibits unlawful discrimination based on race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, disability, marital status, medical condition, and veteran status.

Revolution Medicines takes protection and security of personal data very seriously and respects your right to privacy while using our website and when contacting us by email or phone. We will only collect, process and use any personal data that you provide to us in accordance with our CCPA Notice and Privacy Policy. For additional information, please contact [e-mail].

Base Pay Salary Range

$106,000—$132,000 USD