Senior Service Desk Technician

OpenKrill; United States; Remote; USD 120,000 - 150,000; Full time

Job summary

Revolution Medicines is seeking a Senior Desktop Technician to deliver a secure end-user computing experience across a hybrid environment. You will troubleshoot, administer M365, manage endpoints with Intune/JAMF, and mentor junior staff while collaborating with security and network teams.

You will drive lifecycle management, contribute to rollout testing, and create guidance materials for internal use, supporting Windows and Mac environments and hybrid identity services.

Qualifications

• 3+ years of desktop support or end-user computing in a medium-to-large enterprise.
• Strong hands-on experience with Hybrid Active Directory / Azure AD.
• Knowledge of Microsoft 365 Suite, especially Exchange Online, Teams, OneDrive, and applications.
• Experience managing endpoints through Intune and JAMF.
• Strong analytical and problem-solving skills with proven experience handling escalated technical issues.
• Excellent verbal and written communication; able to explain technical concepts to non-technical users.
• Experience creating user guides, documentation, or training materials for technical audiences.
• Working knowledge of Windows and MacOS environments, network protocols, cybersecurity best practices, and remote support tools.
• Ability to work independently and in cross-functional teams.

Responsibilities

• Provide Tier II/Tier III support for end-user devices, operating systems (Windows/Mac), and enterprise applications.
• Lead complex troubleshooting for hardware, software, user access, and performance issues.
• Administer and support platforms such as Microsoft 365 (Exchange, Teams, OneDrive), Egnyte, Smartsheets, DocuSign, Confluence.
• Support identity and access services through Azure SSO, SCIM, and MDM.
• Maintain asset records and participate in lifecycle management.
• Mentor junior technicians and escalation staff; create and maintain documentation.

Skills

Hybrid AD/Azure AD

M365 Suite

Exchange Online

Teams

OneDrive

Intune

JAMF

Windows & MacOS

User Communication

Documentation

Tools

Microsoft 365 Suite

Exchange Online

Teams

OneDrive

Intune

JAMF

Azure AD

Job description

Revolution Medicines is a global, commercial-state oncology company dedicated to discovering, developing and delivering innovative medicines for patients with RAS-addicted cancers. Leveraging its differentiated RAS(ON) tri-complex inhibitor platform, the company is advancing a broad, integrated portfolio of oral RAS(ON) inhibitors designed to directly target the active, cancer-driving state of RAS. Founded on rigorous scientific inquiry and a willingness to challenge long-held assumptions, Revolution Medicines is committed to changing the trajectory of disease for patients with RAS-addicted cancers worldwide.

Our people are united by a shared way of working: follow the science, challenge assumptions, act with urgency and hold ourselves to a high standard of rigor—all in service of patients.

The Opportunity:

We are looking for a Senior Desktop Technician who will be responsible for delivering seamless and secure end-user computing experience across a hybrid enterprise environment. This role blends advanced technical troubleshooting, ServiceNow administration, and cross-functional collaboration with a strong emphasis on mentoring and continuous service improvement. The ideal candidate will thrive in a fast-paced, evolving IT landscape and demonstrate a passion for operational excellence and user satisfaction.

As a key member of the IT team in the IS department, you will make significant contributions to our team with accountability for the following:

• Provide Tier II/Tier III support for end-user devices, operating systems (Windows/Mac), and enterprise applications.
• Lead complex troubleshooting efforts related to hardware, software, user access, and performance issues.
• Administer and support platforms such as Microsoft 365 (Exchange, Teams, OneDrive,), Egnyte, Smartsheets, DocuSign, Confluence.
• Support identity and access services through Azure SSO, SCIM, and MDM.
• Maintain accurate asset records and participate in lifecycle management initiatives.
• Act as a technical mentor and escalation point for junior technicians and helpdesk staff.
• Create and maintain documentation, guides, and best practices for internal use.
• Work closely with infrastructure, network, and security teams on cross-functional initiatives.
• Participate in desktop solution lifecycle management, including image creation, patching, deployment, and automation scripting.
• Rapidly acquire proficiency in new systems, tools, and platforms.
• Participate in rollouts and pilot testing of new applications, hardware, or infrastructure.
• Balance multiple competing tasks and priorities effectively.

Required Skills, Experience and Education:

• 3+ years of experience in desktop support or end-user computing roles within a medium-to-large enterprise.
• Strong hands-on experience with Hybrid Active Directory / Azure AD.
• Knowledge of Microsoft 365 Suite, especially Exchange Online, Teams, OneDrive, and applications.
• Experience managing endpoints through Intune and JAMF.
• Strong analytical and problem-solving skills with proven experience handling escalated technical issues.
• Excellent verbal and written communication skills; able to explain technical concepts to non-technical users.
• Experience creating user guides, documentation, or training materials for technical audiences.
• Working knowledge of Windows and MacOS environments, network protocols, cybersecurity best practices, and remote support tools.
• Ability to work both independently and as part of a collaborative, cross-functional team.

Preferred Skills:

• Basic scripting experience (PowerShell, Python, or similar).
• Understanding of security and network fundamentals (VPN, firewalls, endpoint protection, VLANs).
• Initiative and enthusiasm for continuous service improvement.
• Strong organizational and time management skills.
• IT certifications such as CompTIA A+/Network+/Security+, Microsoft 365, or Azure Fundamentals.

#LI-YG1 #LI-RemoteThe base pay salary range for this full-time position for candidates working onsite at our headquarters in Redwood City, CA is listed below. The range displayed on each job posting is intended to be the base pay salary range for an individual working onsite in Redwood City and will be adjusted for the local market a candidate is based in. Our base pay salary ranges are determined by role, level, and location. Individual base pay salary is determined by multiple factors, including job-related skills, experience, market dynamics, and relevant education or training.

The base pay salary range $120,000-$150,000 USD

Base Pay Salary Range$120,000-$150,000 USD

Revolution Medicines is an equal opportunity employer and prohibits unlawful discrimination based on race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, disability, marital status, medical condition, and veteran status.

Revolution Medicines takes protection and security of personal data very seriously and respects your right to privacy while using our website and when contacting us by email or phone. We will only collect, process and use any personal data that you provide to us in accordance with our CCPA Notice and Privacy Policy. For additional information, please contact [e-mail].