Senior Service Designer, Insurance Experience

Humana, Inc.; Juneau (AK); Remoto; USD 115.000 - 158.000; Tempo integral

Benefícios oferecidos por esta vaga

Bonus incentive

Remote work

Resumo da vaga

Humana, Inc. is seeking a Lead Service Designer to help shape member experiences within the Insurance Product Experience (IPX) team. You will lead research, concept framing, and service design across channels, collaborating with UX/UI, product, marketing, and operations to deliver cohesive experiences for members.

You will craft artifacts like service blueprints, prototypes, and frameworks, and mentor cross-functional teams while staying aligned with business goals and health-insurance trends.

Qualificações

• Bachelor’s or Master’s degree in a design or research field.
• 7+ years of relevant industry experience.
• Portfolio demonstrating foundational skills in journey mapping, user research, prototyping, information design and/or illustration.
• Proficiency in design tools such as Figma, Lucid/Miro, PPT, and Adobe Creative Suite.

Responsabilidades

• Lead vision definition and concept development projects, user research, analysis and synthesis, concept ideation, prototyping and testing, and implementation planning
• Lead co-creation workshops and ideation sessions with cross-functional stakeholders and channel partners to align on needs and generate ideas for improving service experiences
• Accountable for designing and delivering artifacts integral to communicating our work, e.g., service blueprints, low- and mid-fidelity prototypes, frameworks, concept illustrations, slides
• Collaborate with UX/UI designers, product teams, marketing, and operations to ensure seamless integration between digital tools and offline touchpoints
• Demonstrate emotional IQ, ability to listen, and thoughtfulness to establish relationships with our business stakeholder and channel partner teams, and strengthen our ability to deliver through cross enterprise collaboration
• Stay informed about industry trends in health insurance, digital health, and service design best practices

Formação

Bachelor’s or Master’s degree in a design or research field

7+ years of relevant industry experience

Portfolio demonstrating foundational skills in journey mapping, user research, prototyping, information design and/or illustration

Proficiency in design tools such as Figma, Lucid/Miro, PPT, and Adobe Creative Suite

Descrição da vaga

Humana, Inc. is seeking a Lead Service Designer to help shape member experiences within the Insurance Product Experience (IPX) team. You will lead research, concept framing, and service design across channels, collaborating with UX/UI, product, marketing, and operations to deliver cohesive experiences for members.

You will craft artifacts like service blueprints, prototypes, and frameworks, and mentor cross-functional teams while staying aligned with business goals and health-insurance trends.