Senior Service Designer II (Remote - US)

Jobgether; United States; Remote; USD 131,000 - 179,000; Full time

Job summary

A talent matching platform is looking for a Senior Service Designer II in the United States. This role involves leading the service design process to enhance user experience for public sector clients. Candidates should have extensive experience in human-centered design, with a background in UX and IT. The position offers a competitive salary, flexible remote work, and opportunities for professional growth in a collaborative environment.

Benefits

Competitive salary

Comprehensive healthcare benefits

Remote work environment

Opportunities for professional growth

Qualifications

• 8 years of general IT experience including 4 years in UX.
• Experience in human-centered design for digital transformation.
• Strong communication skills to present ideas to stakeholders.

Responsibilities

• Lead service design initiatives and develop user-centered solutions.
• Conduct user research and validate design decisions through workshops.
• Collaborate with teams to ensure execution of services.

Skills

Human-centered design principles

Communication skills

UX design for data-intensive products

Agile environment experience

Education

Bachelor’s degree in Computer Science or related field

Tools

Salesforce Experience Cloud

Service Cloud

Lightning Web Components

Job description

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Service Designer II in the United States.

This role offers the opportunity to design and deliver high-impact services and digital experiences for enterprise users in the public sector. You will lead the end-to-end service design process, from stakeholder engagement and user research to prototype development and implementation, ensuring that solutions are human-centered and effective. Collaborating closely with multifunctional teams, you will shape strategic initiatives and influence design practices across programs. This role provides the chance to champion human-centered design principles, mentor peers, and contribute to the evolution of user experience within government-focused projects. You will work on data-intensive products and services, applying design thinking to solve complex challenges and enhance customer and employee experiences.

Accountabilities:

• Lead service design initiatives, translating complex business challenges into intuitive and usable solutions.
• Conduct user research, co-design workshops, wireframing, and prototyping to validate design decisions.
• Collaborate with business leaders, analysts, and engineers to ensure seamless execution and implementation of services.
• Develop and implement human-centered design practices and best-in-class UX methodologies.
• Advocate for user-centric approaches and influence organizational culture through mentorship and guidance.
• Contribute to strategic roadmaps and ensure solutions align with customer experience and digital transformation goals.
• Support community-of-practice initiatives, including process development, peer review, and hiring support.

Requirements:

• U.S. residency and eligibility to pass public trust clearance.
• Bachelor’s degree in Computer Science, Information Systems, Engineering, Math, or related field, with at least 8 years of general IT experience including 4 years in UX; or equivalent experience.
• Proven experience in human-centered design for digital transformation and customer experience initiatives.
• Agile environment experience and familiarity with UX design for data-intensive products.
• Strong communication skills, including the ability to present ideas to diverse stakeholders.
• Desired: experience with Salesforce Experience Cloud, Service Cloud, Lightning Web Components, research operations, and Dovetail research repository.

Benefits:

• Competitive salary: $131,500 – $178,600.
• Comprehensive healthcare benefits including medical, dental, and vision.
• Remote work environment with flexible hours within the Eastern time zone.
• Opportunities for professional growth, mentorship, and contribution to human-centered design practices.
• Occasional travel (<5% per year) for training and project meetings.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching. Our process is transparent, skills-based, and free of bias — focusing solely on your fit for the role.