Senior Service Designer, GenAI Experience

KPMG-UnitedStates; Providence (RI); Remote; USD 100,000 - 125,000; Full time

Job summary

A leading global audit and consulting firm is seeking a Senior Service Designer to enhance user experiences through generative AI. This remote position requires at least five years of relevant experience and proficiency in design tools like Figma and Adobe XD. You will lead user research, design thinking sessions, and develop service blueprints. Strong communication and collaboration skills are essential for the role. Join a culture that promotes individual development and inclusivity.

Benefits

Medical insurance

Dental insurance

Vision insurance

401(k) program

Qualifications

• Minimum five years of experience in user research, service design, product design, UX, and UI.
• Strong understanding of service design principles and methodologies.
• Proficiency in design tools such as Figma, Adobe XD, or Sketch.
• Excellent communication and collaboration skills.

Responsibilities

• Conduct in-depth user research to understand user needs, behaviors, and pain points.
• Advocate for user experience and lead design thinking sessions.
• Develop end-to-end service blueprints, journey maps, and customer experience maps.
• Translate requirements and user stories into optimized flows.
• Lead development and use of Design Systems across applications.

Skills

User research

Service design

Product design

UX

UI

Communication

Collaboration

Critical thinking

Problem-solving

Education

Bachelor's degree

Tools

Figma

Adobe XD

Sketch

Job description

Business Title : Senior Service Designer, GenAI Experience Requisition Number : 119610 - 101 Function : Business Support Services

Area of Interest : State : VT

City : Colchester

Description :

Known for being a great place to work and build a career, KPMG provides audit, tax, and advisory services for organizations in today’s most important industries. Our growth is driven by delivering real results for our clients. It’s also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence, and supports our communities. With qualities like those, it’s no wonder we’re consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Seramount, Fair360, and others. If you’re passionate about your future, join our team.

KPMG is seeking a Senior Service Designer, GenAI Experience to join our Digital Nexus technology organization. This is a remote work opportunity.

Responsibilities :

1. Conduct in-depth user research to understand user needs, behaviors, and pain points, contributing to the design of research artifacts like personas, journey maps, and prioritization matrices.
2. Advocate for user experience and lead planning and facilitation of design thinking sessions aimed at improving and designing new services and products, especially through generative AI assistants and agents.
3. Proactively follow GenAI design trends and best practices to share and apply within the team and across projects.
4. Develop end-to-end service blueprints, journey maps, and customer experience maps to visualize the user experience and align technology, data, and business processes for seamless services.
5. Translate requirements, user stories, and business processes into optimized flows across platforms; design wireframes with usability best practices, creating high-fidelity prototypes for testing and iteration.
6. Lead development and use of Design Systems and a library of reusable assets across applications, working closely with cross-functional teams to ensure alignment.

Qualifications :

• Minimum five years of experience in user research, service design, product design, UX, and UI; strong understanding of service design principles and methodologies.
• Bachelor's degree from an accredited institution is preferred.
• Proficiency in design tools such as Figma, Adobe XD, or Sketch; knowledge of generative AI technologies and their applications.
• Experience leading UX workstreams and junior designers within larger projects; experience in an Agile environment.
• Excellent communication and collaboration skills; critical thinking and problem-solving abilities; passion for creating innovative, user-centric experiences.
• Must be authorized to work in the U.S. without employer-sponsored visa now or in the future; no sponsorship available.

KPMG complies with all local regulations regarding salary disclosures. The offered salary depends on skills, experience, certifications, and market factors. Our benefits include medical, dental, vision, disability, life insurance, 401(k), and well-being programs. Details are available on our careers site.

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KPMG LLP is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship, disability, veteran status, or other protected categories. No phone inquiries or agencies, please.

KPMG does not require vaccination or testing for COVID-19 unless mandated by law or client requirements. We recruit on a rolling basis; apply promptly.

Los Angeles County applicants: Material duties are listed above. Criminal history may be considered under local laws. We consider qualified applicants with arrest or conviction records, as per applicable ordinances.