Senior Service Associate Mon-Thurs 5:00am-3:30pm est

FTZ Fritz; United States; On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

401(k)

Medical, dental and vision insurance

Weekly pay

Job summary

UPS is seeking a Senior Service Associate to join our warehouse operations in the United States. The role focuses on package handling, inventory control, and shipping, with responsibility for accuracy, safety, and adherence to processes.

The position requires physical stamina and the ability to operate MHE and RF scanning equipment. You will use a warehouse management system to manage inbound and outbound processes, support KPI targets, and work with teams to ensure timely service delivery.

Qualifications

• Must be able to lift up to 70 lbs.
• Proficient in operating various Material Handling Equipment (MHE).
• Able to read and use RF scanners for warehouse tasks.
• Perform tasks with accuracy under minimal supervision.
• Experience using a warehouse management system (WMS).
• Commitment to safety, quality, and compliance.

Responsibilities

• Perform package handling, inventory control, and shipping services.
• Operate MHE and RF scanners to complete warehouse tasks.
• Adhere to established processes and procedures for efficient and safe work.
• Maintain transaction accuracy and comply with safety standards.
• Support government compliance and KPI targets in daily activities.
• Collaborate with vendors, customers, and internal teams as needed.

Skills

Physical stamina

RF scanner usage

WMS navigation

Teamwork

Quality accuracy

Tools

RF scanners

Warehouse Management System (WMS)

Pallet movers

Job description

Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description

Senior Service Associate

Our team members provide package handling, inventory control, and shipping services to customers in a variety of industries including retail, technology, aerospace, and more.

Speed, consistency, flexibility and visibility are delivered to our clients through our customer first approach.

Service Associates help our clients become more efficient, which allows them to focus on their core competencies, better serve their customers and improve the products and services they offer.

• The ability to lift up to 70 lbs
• Utilize various pieces of Material Handling Equipment (MHE) including pallet movers, stand up forklifts, high lift reach trucks, and order pickers up to heights of 28 feet
• Utilize radio frequency (RF) scanners to electronically perform warehouse activities
• Performs all tasks using defined job processes with a high level of accuracy with minimal supervision
• Utilizes computer-based warehouse management system (WMS) to perform all warehouse activities including outbound process, inbound process and inventory control
• Ensure transaction accuracy along with safety and quality compliance
• Legal right to work in the U.S.
• Successful completion of a background check
• Excellent weekly pay
• 401(k)
• Medical, dental and vision after waiting period
• And so much more
• Delivers hands‑on work, typically related to the core UPS business operations.
• Follows established processes and procedures to execute work efficiently and safely.
• Performs manual work that requires proficiency through job‑related training and considerable on‑the‑job experience.
• Performs a range of tasks and makes minor modifications to work routines within established procedures and guidelines.
• Completes work with a limited degree of supervision and provides guidance to others with less experience.
• Manages the delivery or deployment of contracted services to customers to ensure that SLAs (service level agreements) and KPI (key performance indicators) as defined in the relevant contracts are met or exceeded.
• Supports business products by collaborating with vendors, customers, and other internal support groups.
• Responsible for daily facility activities related to government compliance, inbound receipts, kitting, processing orders, procuring suppliers, managing inventory, staffing, facility inspections, employee engagement, development, safety, security, profitability, etc.
• Performs a variety of financial activities including forecasting, allocations, adjustments and creating annual business plans to meet business unit and corporate initiatives.
• Responsible for retaining and strengthening customer relationships which may include face to face customer service.
• Identifies and recommends opportunities for improving efficiency, effectiveness, and capabilities of the operation.
• May provide support to field stocking locations (FSL), agent locations across multiple geographies, and support the provider network.

Employee Type

Permanent

Other Criteria

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. Other Criteria: UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications

• Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

In 1907, two teenage entrepreneurs in a Seattle basement started with a $100 loan and created what would become the world’s largest package delivery service.

Today, operating in more than 220 countries and territories, UPS is committed to moving our world forward by delivering what matters.

UPS and its more than 500,000 UPSers around the globe are a transportation and logistics leader, offering innovative solutions to customers, big and small.

UPS understands and appreciates its responsibility to help build safe, stronger and more resilient communities founded on justice and economic opportunity for all, supported by a healthy, sustainable global environment.