Senior Service Analytics Analyst

Canon USA; Boca Raton (FL); Hybrid; USD 92,000 - 138,000; Full time

Benefits offered by this job

Employee discounts

Dress for Your Day

Volunteer opportunities

Canon welcome kit

Referral bonus

Job summary

Canon USA in Melville, NY seeks a Senior Service Analytics Analyst to support the Service Planning Group and Service Management with in-depth reporting on machine, customer, technician, and financial performance. The role collaborates with HQ and regional teams to ensure KPI visibility and data integrity.

The position is full-time with a hybrid schedule: in the office Monday-Wednesday and remote rest of the week, with flexibility for business needs. Salary range $92,210-$138,080 annually.

Qualifications

• Bachelor's degree in a relevant field or equivalent experience required, plus 5 years of related experience
• Degree in Business, Math, Statistics, Computer Science or equivalent preferred
• Experience with service industry knowledge is a plus
• Strong Knowledge of Excel, Power Query, Power BI and relational database software applications
• SQL skills are a plus
• Strong inter-personal, analytical & presentation skills to work with business teams directly and advise them with correct solution
• Excellent oral and written communication skills as well as organizational skills
• Possess excellent accountability skills and ensure that all deliverables completed on or before target
• Acts as a team player and strong contributor to work with dynamic team in an ever changing environment
• Able to articulate issues to management and propose tangible solution to gain their commitment and agreement
• Excellent pattern recognition and predictive modeling skills

Responsibilities

• Designs and/or maintains a consolidated Service reporting consisting of system (Oracle and S21) and ad hoc reporting to compile necessary documentation for management evaluation of customer profitability, machine performance as well as technician performance
• Resolves inconsistencies, and transforms and simplifies high-level complex information to develop practical solutions
• Identifies best practices and business improvement opportunities through the reporting and analysis of “normalized” KPI
• Collaborates with development team to constantly improve the performance of the Service -related enhancements
• Collect, clean, and continuously monitor, and resolve data inconsistencies in report results to ensure data integrity
• Creates tools and data models to aid in the visualization and monitoring of Service trend data
• Provides comprehensive customer reporting to include system reports and ad hoc reporting for assigned accounts
• Adapts quickly to the fast-paced work environment

Skills

Excel

Power Query

Power BI

SQL

Data analysis

Communication

Education

Bachelor's degree or equivalent

Business/Math/Stats/CS degree preferred

Tools

Oracle

S21

Job description

Canon USA in Melville, NY is currently seeking a Senior Service Analytics Analyst (Sr Analyst, Service Analytics). The Senior Service Analytics Analyst provides analytical support to the Service Planning Group as well as various levels of Service Management. Supports decision making with in-depth reporting and analysis of Machine, Customer, Technician and Financial performance to ensure future growth and market competitiveness. This position will also review and assess current processes, identify areas for improvement and use all available tools to produce relevant and accurate reporting. Liaison between headquarters and regional Service Management to address issues and ensure clear communication regarding key performance indicators.

This position is full time and offers a hybrid work schedule requiring you to be in the office Monday, Tuesday and Wednesday and an option to work from home the remainder of the week (unless a specific business need arises requiring in office attendance on other days). Note that work schedules and office reporting requirements may change from time to time based on business needs.

Your Impact

• Designs and/or maintains a consolidated Service reporting consisting of system (Oracle and S21) and ad hoc reporting to compile necessary documentation for management evaluation of customer profitability, machine performance as well as technician performance
• Resolves inconsistencies, and transforms and simplifies high-level complex information to develop practical solutions
• Identifies best practices and business improvement opportunities through the reporting and analysis of “normalized” KPI
• Collaborates with development team to constantly improve the performance of the Service -related enhancements
• Collect, clean, and continuously monitor, and resolve data inconsistencies in report results to ensure data integrity
• Creates tools and data models to aid in the visualization and monitoring of Service trend data
• Provides comprehensive customer reporting to include system reports and ad hoc reporting for assigned accounts
• Adapts quickly to the fast-paced work environment

About You: The Skills & Expertise You Bring

• Bachelor's degree in a relevant field or equivalent experience required, plus 5 years of related experience
• Degree in Business, Math, Statistics, Computer Science or equivalent preferred
• Experience with service industry knowledge is a plus
• Strong Knowledge of Excel, Power Query, Power BI and relational database software applications
• SQL skills are a plus
• Strong inter-personal, analytical & presentation skills to work with business teams directly and advise them with correct solution
• Excellent oral and written communication skills as well as organizational skills
• Posses excellent accountability skills and ensure that all deliverables completed on or before target
• Acts as a team player and strong contributor to work with dynamic team in an ever changing environment
• Able to articulate issues to management and propose tangible solution to gain their commitment and agreement
• Excellent pattern recognition and predictive modeling skills

We are providing the anticipated salary range for this role: $92,210 - $138,080 annually.

Company Overview

About our Company - Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us at www.usa.canon.com and connect with us on LinkedIn at https://www.linkedin.com/company/canonusa.

Who We Are

Where Talent Fosters Innovation.

Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation.

What We Offer

You’ll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits.

And Even More Perks!

• Employee referral bonus
• Employee discounts
• “Dress for Your Day” attire program (casual is welcome, based on your job function)
• Volunteer opportunities to give back to our local community
• Swag! A Canon welcome kit and official merch you can’t get anywhere else

Based on weekly patent counts issued by United States Patent and Trademark Office.

All referenced product names, and other marks, are trademarks of their respective owners.

Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at https://www.usa.canon.com/about-us/life-at-canon/benefits-and-compensation

We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.

You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If you are not reviewing this job posting on our Careers’ site https://www.usa.canon.com/about-us/life-at-canon , we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at https://www.usa.canon.com/about-us/life-at-canon.

Workstyle Description

Hybrid - This position is full time and offers a hybrid work schedule requiring you to be in the office three days a week and an option to work from home the remainder of the week (unless a specific business need arises requiring in office attendance on other days). Note that work schedules and office reporting requirements may change from time to time based on business needs.